Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3531574
Al abrir la pagina con el bloque de amelia, no carga la pagina
Closed

Comments

  • David started the conversation

    Hola buenas tardes, disculpa, tengo un problema con el plug-in, ya que al cargarlo a la página https://davidfloresbienesraices.com/
    me manda un error como si se estuviera cargando constantemente, sin que salga el menú, que normalmente pasa, el problema es que este detalle solo me sucede cuando accedo desde un celular con datos, es decir, ya lo instale y desde mi computadora, se abre perfecto, sin problemas desde ahí, después lo abro desde mi celular conectado al wifi y también abre, pero luego lo vuelvo a abrir desde la conexión de datos y ya no carga, se queda cargando constantemente la página y no abre, se queda como en un bucle, cargando, pese a que toda la página ya se cargó, ese bloque sigue cargando, se queda pendiente y pendiente

    tengo todos los temas desactivados y todos lo plug-ins desactivados, justo porque pensé que sería algún error o algún inconveniente con algún plug-in pero después de mi cuenta que no, que aun estando el bloque solo, me sigue arrojando el error y sigue sin poder cargarlo con datos

    También en diferentes navegadores del celular, me realiza lo mismo, me manda ese mismo error, también lo probé con celulares distintos y el error es el mismo

    saludos y buen dia, espero su respuesta

    Por cierto, en general es un espectacular plug-in, investigue bastante de él y lo quiero en mi sitio !!
     

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  •  1,318
    Marko replied


    Hello David,

    Thank you for reaching out to us.

    Please note that the official support language is English, and we have to use Google Translator to try and understand other languages. Since a lot can be lost in translation, we apologize in advance if we misunderstood some segments of your message, and we also ask you to please translate your future messages to English.

    Thank you for your understanding.

    If you already have our licenses, please write to us in the Amelia category. 

    The reason we ask you to do this is that there has been a lot of abuse. Because if the license has expired and the subscription has not been renewed, these users do not have access to our support, the same applies to licenses that are purchased through Envato. 

    Licenses purchased through Envato have access to our support for only 6 months when that time period has to elapse they have to contract Envato to extend the time for support.

    We hope you understand. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

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