We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Joe Activating pro version of pluginClosed   wpDataTables   Updated January 19, 2024 at 11:39am   2 Most recent comment from Miloš Jovanović:Hello,If you don't see the Activation Tab in the main plugin settings, it means that you have the Lite plugin version installed. - Please follow the steps explained here,  it is a step-by-step ... Daniel Hiding employees in everything visible to the clientClosed   Amelia   Updated January 19, 2024 at 11:10am   17 Most recent comment from Aleksandar Vuković:Hey Faris.Sorry for the delay.Please try with this: .am-fs__pis-service-info { display: none; } Research2024 We cannot modify and create a new table in wpdatatableClosed   wpDataTables   Updated January 19, 2024 at 11:03am   2 Most recent comment from Miloš Jovanović:Hello,We are already covering these issues on your other ticket https://tmsplugins.ticksy.com/ticket/3563081.For future reference, please don't open multiple tickets with the same topic,  as it ... Deva-Laya Guleng Connecting WP users to Amelia usersClosed   Amelia   Updated January 19, 2024 at 9:42am   10 Most recent comment from Aleksandar Vuković:Hello Deva-Laya.When importing customers to Amelia, they can only be linked to WP users if those users have the "Amelia Customer" role and only those users appear in the dropdown. If you want to add t ... Filippo Ponzetti Calendars SynchronisationClosed   Amelia   Updated January 19, 2024 at 9:34am   4 Most recent comment from Uroš Jovanović:Hello Filippo,Glad to be able to assist you.My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  Can you, please, leave a review on the Lite versi ... KimShala Hibbert Customer PanelClosed   Amelia   Updated January 19, 2024 at 9:14am   4 Most recent comment from Marko Davidović:Hello again Kim,Can you please check if you have enabled payment from link in payment settingsAnd this option is not for invoices this is so that they can pay the rest of the amount from notifications ... Gert-Jan Sanderman Where does empty space invoice come from?Closed   Amelia   Updated January 19, 2024 at 8:54am   2 Most recent comment from Marko Davidović:Hello there Timo, Thank you for reaching out to us.Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry th ... Lucy Jayne Brown Form doesn't show on the front endClosed   Amelia   Updated January 19, 2024 at 4:59am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Can you please check if you can see the booking form on the front when you are logged in? If this is the case the the reason why the form is not visible ... mike existing user booking but no amelia role addedClosed   Amelia   Updated January 18, 2024 at 8:20pm   4 Most recent comment from Uroš Jovanović:Hello Mike,Thank you for the update on this.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we can log in and take a look ‘from the inside’ as that ... PinwinePucon Set quotesClosed   Amelia   Updated January 18, 2024 at 8:10pm   4 Most recent comment from Uroš Jovanović:Hello,Thank you for the update on this and for your patience.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: ... asimpleworker Impossible to use ZOOMClosed   Amelia   Updated January 18, 2024 at 2:52pm   10 Most recent comment from Stefan Petrov:Hello asimpleworker,Awesome! Thanks for letting me know. Yann Multisite supportClosed Pre-purchase questions for Amelia   Updated January 18, 2024 at 2:46pm   4 Most recent comment from Stefan Petrov:Hello Yann,Our plugin works on a limited number of domains and an unlimited number of sub-domains. Plugin installation is automatic and the paths are already automatically defined during that installa ... Nsakala NGITA AdressClosed   Amelia   Updated January 18, 2024 at 2:34pm   4 Most recent comment from Stefan Petrov:You are welcome,  Nsakala. Then you can use the custom field option. Please, let us know if you have any other questions. Abdul Booking with ameliaClosed Pre-purchase questions for Amelia   Updated January 18, 2024 at 1:01pm   2 Most recent comment from Uroš Jovanović:Hello Abdul,Thank you for reaching out to ous.Yes, from the back-end, the employee and admin user can choose from existing customers and book an appointment for them.Please let me know if that works ... Bernhard Schneider booking equipmentClosed   Amelia   Updated January 18, 2024 at 1:00pm   6 Most recent comment from Uroš Jovanović:Hello Bernhard,Thank you for the update on this.This feature will be implemented in one of the future updates, but there is no ETA at the moment. Please let me know if you have any other questions.