We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Kimberli Days not showingClosed   Amelia   Updated January 17, 2024 at 9:32am   2 Most recent comment from Stefan Petrov:Hello Kimberli,Thanks for reaching out to us. If you configure the employee working hours according to the days of the weeks, the timeslots for all of them should be displayed in the booking form.For ... Giulia Plugin infoClosed   Amelia   Updated January 17, 2024 at 8:17am   5 Most recent comment from Stefan Petrov:Hello Giulia,The workaround would be to create new custom notifications with the confirmed status, but this will only work if each employee is assigned to each service. So, employee 1 - service 1, em ... Fabrice Do not block a time slot before admin validationClosed   Amelia   Updated January 17, 2024 at 8:09am   4 Most recent comment from Stefan Petrov:Hello Fabrice,This is how it works. If you configure the maximum capacity in service settings to 2 or above, the timeslot will be available for booking by other customers until the maximum capacity is ... Marcos Silva Jorge Form field element should have an id or name attribute​.Closed   Amelia   Updated January 17, 2024 at 7:43am   4 Most recent comment from Marko Davidović:Hello there,Do not worry about your English it is completely fine and we get everything that you are trying to say. When debugger is on it will always show some warnings or errors but in fact noting i ... Philipp Müller Booking Forms 1.0Closed   Amelia   Updated January 17, 2024 at 7:31am   4 Most recent comment from Stefan Petrov:Hello Philipp,Make sure that you are pasting the CSS correctly. If the other codes are working, and also this one in Mozilla, you just need to make sure that is applied correctly.Also, make sure tha ... Marta Orzechowski Logging in on the booking form.Closed   Amelia   Updated January 17, 2024 at 7:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.When they get this notice that means that they already booked with this mail but most likely under some other name. You have option called Check customer ... Marco van Wynbergen Will deposit also work with Woo?Closed   Amelia   Updated January 17, 2024 at 7:15am   4 Most recent comment from Marko Davidović:Hello again Marco,We do not have documentation about WooCommerce since this is separate third party plugin. We can only provide you documentation about integration WooCommerce with Amelia and you can ... Cristian Access problem for the customer panelClosed   Amelia   Updated January 17, 2024 at 7:07am   8 Most recent comment from Marko Davidović:Hello again Cristian,We went on your site and we booked and appointment. Since you did not add a customer panel placeholder in to your notifications we needed to go to customer panel page. Then we ent ... mali Email notifications not working for customerClosed   Amelia   Updated January 17, 2024 at 4:55am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Please check if this notifications is enabled in notifications settings like this  But in case that you have issues with other notifications you should ... Muhammad Saran I Want to use with AthenahealthClosed Pre-purchase questions for Amelia   Updated January 17, 2024 at 4:54am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. We are not familiar with this plugin so we can not know if this is possible or not. But most likely this is not possible since the combination of plugins ... Marcos Silva Jorge 404Closed   Amelia   Updated January 16, 2024 at 9:38pm   2 Most recent comment from Uroš Jovanović:Hello Marcos,Thank you for reaching out to us.I will have this passed to our developers so they can have this resolved.Please let me know if you have any other questions. [email protected] I would like to change the items displayed on fixed pages according to whether Amelia is already logged in or not.Closed   Amelia   Updated January 16, 2024 at 6:16pm   2 Most recent comment from Uroš Jovanović:Hello,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3561426/ For future reference, please don't open multi ... Margarita Duplicate Appointment on EmployeeClosed   Amelia   Updated January 16, 2024 at 4:12pm   4 Most recent comment from Uroš Jovanović:Hello Margarita,Glad to hear that. I am looking forward to your update on this. VOIRIN Display bugClosed   wpDataTables   Updated January 16, 2024 at 4:10pm   2 Most recent comment from Miloš Jovanović:Hi Voirin, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. we appreciate your patience. -If i try to load your Page on my Desktop computer, or Andro ... David Godinez Chart Data Filtering ProblemsClosed   wpDataTables   Updated January 16, 2024 at 3:53pm   2 Most recent comment from Miloš Jovanović:Hi David, Sorry for the waiting time. We don't work on weekends so it adds two days to the waiting time. Your patience is appreciated. -This is the default behaviour, it is designed in this way, ...