We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Amy-Laure Amelia Calendar ViewClosed   Amelia   Updated January 18, 2024 at 12:39pm   5 Most recent comment from Marko Davidović:Hello again Amy-Laure,You are most welcome, and we are glad if we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question an ... Stephane DELOUYA mass vacationClosed   Amelia   Updated January 18, 2024 at 12:35pm   2 Most recent comment from Stefan Petrov:Hello Stephane,Thanks for reaching out to us.When you say "vacations" i suppose you mean days off? If that the case, this depends on the employee working hours configuration. The timeslot availabilit ... Trace Thomas The button to change language shows twice on my wordpress siteClosed   Amelia   Updated January 18, 2024 at 12:06pm   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This issue is not related to Amelia. Please reach out to your web designer so that they can take a closer a this issue.Should you have any further inquiri ... varia bonora zoom integratClosed   Amelia   Updated January 18, 2024 at 11:23am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Thank you for the additional info we will test this and see if this can be changed on our end or if this is the issue on Zoom side in which case we can no ... Elana Possible featuresClosed   Amelia   Updated January 18, 2024 at 10:49am   2 Most recent comment from Stefan Petrov:Hello Elena,Thanks for reaching out to us.Unfortunatelly, the booking form is designed to show the service selection field first and there is no option to change the order. The customer would need to ... Patricia problems configuration servicesClosed   Amelia   Updated January 18, 2024 at 10:25am   13 Most recent comment from Stefan Petrov:Hello Patricia,That's correct, but the issue here is that the maximum service duration is 24h and the employee is working for the whole service duration, so 24h. He is only able to cover the serv ... Luis Miguel Checkbox on Purchase form and iCal syncClosed   Amelia   Updated January 18, 2024 at 10:06am   4 Most recent comment from Stefan Petrov:Hello Luis,No problem, you are welcome!If you have any other questions, feel free to open a new ticket and we will gladly assist.Have a nice day! Seongman Cho Amelia SMSClosed   Amelia   Updated January 18, 2024 at 9:44am   2 Most recent comment from Stefan Petrov:Hello Seongman,Thanks for reaching out to us.We did have an issue with our SMS Server several days ago, so it might be related. Our developers found we had an SSL issue, so all of our Users got discon ... Juan "Set recurring appointment" optionClosed   Amelia   Updated January 18, 2024 at 8:25am   4 Most recent comment from Stefan Petrov:Hello Juan,You are most welcome.Please, let us know if you have any other questions or issues and we will kindly assist. Vicki Love employee availability for different treatmentsClosed   Amelia   Updated January 18, 2024 at 6:58am   6 Most recent comment from Marko Davidović:Hello again Vicki,Yes, you would need to create them manually. You can try and using events but when you add employee to an events the event overrides services and in that time period this employee is ... joris bruchet Responsive issueClosed   Amelia   Updated January 18, 2024 at 6:25am   11 Most recent comment from Marko Davidović:Hello again Joris,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and w ... Michael Allison SMS NotificationsClosed   Amelia   Updated January 18, 2024 at 5:29am   29 Most recent comment from Miloš Jovanović:Hi Michael,You're welcome.1. If you ever decide to move back to WPCrontrol and give it another chance for any reason, we did see this issue before from a couple of other Users, they were not able ... Frank Bell What happens on backend during Copying/Duplicating a wpdatable?Closed   wpDataTables   Updated January 19, 2024 at 5:27pm   3 Most recent comment from Miloš Jovanović:Hi Frank, Our Developers did their best to try to provide some details to describe the basics of what happens during the 'duplication' process/ when we duplicate a table. - The logic is, ou ... jori WPDatatables SEO compatibilityClosed   wpDataTables   Updated January 18, 2024 at 3:36am   8 Most recent comment from Miloš Jovanović:Hi jori,Sorry, i just forgot to add one more detail about making Comparison Pages in general.Our Team recently made an Article which has some general advice on best practices on 'How to Build a P ... Ronald Formatting of tableClosed   wpDataTables   Updated January 18, 2024 at 3:15am   5 Most recent comment from Miloš Jovanović:Hi Ronald,You're welcome.I am delighted to hear that this worked as intended on your Site. Thank you for letting us know. Please don't hesitate to create new tickets if anything else come ...