Hello there,

Thank you for reaching out to us.

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

1/ If I have a client who already has a package, let's say 10 tickets for a coaching session, but this package was sold in person and not online, and the client has already used some sessions, how can I reintegrate this information into the system? I create the client file, I add a package to it, but how do I subtract sessions already used in the past? Also, when I try to schedule an appointment for a client with a session from their package, the blue "save" button at the bottom right doesn't respond. I notice that on the plugin installed on another site, the employee is requested at this stage, but in the current case, this is not happening, I can't link the employee.

EDIT : After several searches, it seems that the "employee" field does not display when logged in with the employee's email (which is also the administrator's email of the site). - You can not subtract appointments. What you can do is you can try and add those appointments in the past. If this does not work you can create special package with lesser number of appointments for this customer.

As for mail you need to change this as soon as possible. You can not have same mail for admin and employee or any other role. This will create conflict of roles and Amelia will not work properly. You need to have separate login for each role and separate mail to avoid conflict of roles

2/ I have synchronized Google Calendar with Amelia and it works very well. However, for group services where several people can book the same time slot, once the slot is "occupied" by the calendar event, the slot is no longer available even though there is still room in the session. Is there something I missed regarding this? Is there a workaround otherwise? To illustrate my point, I create a service that can accommodate 8 people, one person books for 4 people. Therefore, there are still 4 places available. But Amelia, being synchronized with Calendar, will create the event in Google Calendar, and it will no longer be available even though there are still places left. - 

When you offer group classes you need to enable the option "Allow booking below minimum capacity" in Amelia/settings/appointment settings. When this is enabled, multiple customers will be able to book the same time slot, without having to fill in the minimum capacity. 

3/ Still regarding the synchronization with Google Calendar, when an event is added to my GCAL and I cancel it, it does not cancel the appointment in Amelia. How can I fix this? - This can be done in calendar this must be done in Amelia you can see that in our documentation 

4/ Is it possible in a notification email to include the option to modify a booked appointment, rather than just cancelling it to create a new event? - No, this must be done in Customer panel 

5/ Is it possible to offer a service only on weekends or during specific time slots during the day? I can't find a schedule related to the service. - Service work hours depend on employee work hours. So what you set there that will show on the booking form.

So you can set that emplyoee is working on that service only on weekends.

The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

Also we have special day option there you can set that this employee is working on some service only on that special day. You can read more about it on this link https://wpamelia.com/configuring-schedule/

6/ Is it possible to add an additional field during the booking of a service, such as "beginner, advanced, or expert," and to have this information included in the notification email and in the event created on Google Calendar? - Yes, you can create custom field and those in the calendar. You can read more about custom fields on this link https://wpamelia.com/custom-fields/

In settings-integrations click on configure like this

And then you will be able to see the custom fields placeholders like this

Then just copy them from there back to here

And your custom fields should appear in your Google Calendar.

This should help. 

Since this ticket is already to long is you have any more question new or related to any of these six please open a new separate ticket for each question and we will gladly help you there and keep question separate.

We wish you all the best and hope you have a wonderful day ahead.