Hello there,

Thank you for reaching out to us.

When you have several questions or issues please open a new ticket, and we will help you there. In that way, issues and questions which are related to different subjects will be in separate tickets so other customers or our support agents can find them easily. 

Our policy is to have one issue or question per ticket because of the reasons that are described already.

Thank you for understanding.

1. Booking Time Display Issue:
   • When I go to the booking section, the time is showing as "3am to 4pm."  but I have setup the time " 8am to 9pm "

I am unsure about what might have gone wrong in the setup process. Could you please guide me on resolving this issue? - Service work hours depend on employee work hours so first check your employee work hours and special days. After that check your emplyoee time zone in employee modal and also check if your time zone on your device is the same as you have set it in WordPress settings

2.  Service and Employee Setup:

• Although I have configured both services and employees, only the employee option is available during the booking process. The service option is not showing up. I would appreciate your assistance in rectifying this matter. - Please check your shortcode for the page if it showing all services and if you have added this service to employee work hours

Please check these points:

1. Are these services visible on the site? 

2. If they are, is the employee assigned to these services?

3. If he is, check his working hours. Working hours where services are defined in the intervals will only show the services defined in there. Make sure these two services are also included:

In the example above, the employee is assigned to 3 services, but 2 newly added services are not automatically assigned to the employee's working hours, even though they may be assigned to him/her in the Assigned Services tab. If you want the employee to work on all services that you have, you should clear this selection, and every new service will be added automatically.

4. Did you assign the employee to another location? If you did, please go to Amelia/Locations, and make sure that the location is visible.

5. Check the shortcode on the front-end - if you (for example) used [ameliabooking category=1], and you added the service to Category with ID: 2, the new service from category 2 will not appear in the front-end.

3.  Working Hours Display on Another old Websites:

• On another websites where the working hours were correctly set a few months ago, I have noticed that they are now displaying incorrectly. Could you please help me understand what might have caused this discrepancy? - Same answer as for the first question most liekly

For your reference, here are my system details:

• Operating System: Windows 10
• WordPress Theme: Divi
• Username: eladgraphics
• Password: AKlakou@2003!
• URL: mayamabraidsweaveslocs.com

Please check this out and if something is still not quite right please include screenshots for the issue.

We wish you all the best and hope you have a wonderful day ahead.