As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

Giulio Prudenzano Tracking packagesClosed Pre-purchase questions for Amelia   Updated February 5, 2024 at 5:14am   6 Most recent comment from Marko Davidović:Helloo again Giulio, Glad that we were able to help. Unfortunately, currently, this feature is not built-in in Amelia. Not sure if this is possible and we do not recommend changing permission becau ... jorge Amelia's different pages do not load, I am referring to Amelia's menu in general. I cannot add employees, services or categories, as well as configure payment methodsClosed   Amelia   Updated February 5, 2024 at 5:12am   6 Most recent comment from Marko Davidović:Hello again Jorge, We are glad to hear that everything is working fine on other devices for this one just try and reboot it or purge the cache form your browser. Hopefully, everything will be fine. Sh ... Erwin Vroegindeweij Price change at certain dateClosed   Amelia   Updated February 5, 2024 at 5:11am   4 Most recent comment from Marko Davidović:Hello there, This is the best option that we can offer at this time and we understand that it is not a perfect solution but at the moment this is the only way. In light of this, we encourage you to ki ... Sacha Théobald Notification language for employeeClosed   Amelia   Updated February 5, 2024 at 5:10am   6 Most recent comment from Marko Davidović:Hello again Sacha, We thank you very much for your kind words, every praise and support means a lot to us. I know that you said that you do not need it but please consider this just as a small token o ... Shantanu Baviskar Amelia not detect country code by user's IPClosed   Amelia   Updated February 2, 2024 at 6:35pm   11 Most recent comment from Uroš Jovanović:Hello Shantanu,I want to assure you that our development team is actively working on resolving this issue. While we strive to address it as promptly as possible, please understand that some complexit ... Gergo Vajky Same service with different max capacity based on locationClosed   Amelia   Updated February 2, 2024 at 6:26pm   2 Most recent comment from Uroš Jovanović:Hello Gergo, Thank you for reaching out to us.Regrettably, the specific functionality you're seeking isn't available within Amelia's existing feature set. However, this doesn't me ... Daniel Tyllack Mollie integration books aborted payments as paidClosed   Amelia   Updated February 2, 2024 at 6:25pm   27 Most recent comment from Uroš Jovanović:Hello Daniel,Yes, it was implemented, feel free to update it and let me know if it still works fine or not.Looking forward to your reply. Rishone T Todd Notification settings blankClosed   Amelia   Updated February 2, 2024 at 5:40pm   2 Most recent comment from Uroš Jovanović:Hello Rishone,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their S ... JOSE ANTONIO LOPEZ MORENO Problems with hours/time configurationClosed   Amelia   Updated February 2, 2024 at 4:31pm   20 Most recent comment from Stefan Petrov:Hello Jose,The procedure is to open a new ticket for each subject that is not related to the active ticket title, but i will give you the basic answers and if you have any additional questions or if y ... Janine Can't create any more Events!Closed   Amelia   Updated February 2, 2024 at 3:37pm   16 Most recent comment from Uroš Jovanović:Hello Janine,Glad to hear that the issue has been resolved.As far as "outdated" label goals, we have added those so that more users switch over to 2.0 booking forms. Please let me know if you have an ... Harry pulling entries from cognito formsClosed Pre-purchase questions for wpDataTables   Updated February 2, 2024 at 1:22pm   2 Most recent comment from Aleksandar Vuković:Hello Harry.Thank you for reaching out to us.I'm sorry to disappoint you, but unfortunately, we currently only have integrations for Formidable Forms, Gravity Forms, and Forminator.The integrat ... Vicki Love Appointment bookingClosed   Amelia   Updated February 2, 2024 at 12:59pm   2 Most recent comment from Marko Davidović:Hello again Vicki,You can use payment from link for this way of booking. You can read more about it on this link https://wpamelia.com/configuring-payments/#payment-from-link.This should help.We wish ... mickna sortingClosed   wpDataTables   Updated February 2, 2024 at 10:49am   8 Most recent comment from Aleksandar Vuković:Hello Michael.Milos is out sick, so I'll jump in.The database dump you sent us did show some errors when I tried to import it into my database:But it seems the VIEW generation from your query s ... Mārtiņš Missing Save% badge from catalogue modeClosed   Amelia   Updated February 2, 2024 at 9:56am   11 Most recent comment from Marko Davidović:Hello again Mārtiņš,This is not a glitch this is how it is designed you can see on our screenshots that the price of appointment is 100 and price for package is custom price of 700 this is in fact ... Miguel Angel Cardenas Castañeda Not sending emails to customersClosed   Amelia   Updated February 2, 2024 at 9:54am   2 Most recent comment from Uroš Jovanović:Hello Miguel,Thank you for reaching out to us.An issue with email notifications could be caused by several reasons: Your hosting provider is blocking all 3rd party settings and only allowing their SMT ...