Okay
  Public Ticket #3593997
Amelia molto lento!
Closed

Comments

  • gabriele started the conversation

    Il plugin amelia è molto lento sul mio sito, a volte una giornata e molto veloce e altre volte invece e molto lento!

  •  403
    Stefan replied

    Hello Gabriele,

    Thanks for reaching out to us.

    Please note that the official language of our support team is English, thus I would like to apologize in advance if anything is lost in the translation since we use Google Translate to translate your query.

    The slow load can be caused by a lot of things - the number of appointments you have, the number of customers, the number of employees, etc.

    As for the speed of Amelia itself, we cannot influence it because Amelia is not SaaS and the speed of your site and Amelia depends on the package you have with your hosting provider.

    This is related to your package with your hosting provider because each page opens and loads for a very long time. Neither of these two issues is related to Amelia.

    It could be caused by the amount of other data you have on the page. 

    Are you on a dedicated, or on a shared hosting? Can you increase the php_memory_limit on your site?  

    If you're not sure how to do that, you can reach out to your hosting provider. 

    Please check out our demo sites (link) and see how the plugin should behave on a site with dedicated hosting and good server performance.


    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables

  • gabriele replied

    Grazie per la risposta, ho un hosting dedicato su amazon lightsail.

    Ho creato un istanza con sede a frankfurt

  •  403
    Stefan replied

    Hello gabrielle,

    You are welcome. There is not much that we can do since as we mentioned Amelia is not SaaS so the speed depends on your hosting package.

    We've had customers that used Amelia for Covid-19 vaccinations, and they worked with around 1.000 appointments per day. If you have a lot of data (services, employees, appointments, and most likely customers) combined, so if the form is not filtered (like [ameliabooking service=1] or something similar), the form loads all services and all employees. 

    If you're connected to Google and/or Outlook Calendar, those are checked for availability as well. Once the service is selected, the employees are drawn and their free time slots are displayed. So, there are a few calls that pull relevant data, but that shouldn't be causing a lot of issues. 

    Maybe you can try increasing the timeout limit as well. Also, try enabling the "Load Entities on page load" slider in Amelia Settings/Activation? That should avoid AJAX calls for fetching entities (services, employees, locations, packages, tags) and should increase the performance.

    Kind Regards, 

    Stefan Petrov
    [email protected]

    Rate my support

    wpDataTables: FAQ | Facebook | Twitter | InstagramFront-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables