We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ricardo problems with cancel linkClosed   Amelia   Updated June 18, 2024 at 5:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Something is not set properly on your end Please take a look at out documentation https://wpamelia.com/notifications-placeholders/andhttps://wpamelia.com ... Claire Bug sur la fonction calendrier event sur DIVIClosed   Amelia   Updated June 18, 2024 at 4:53am   11 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Rafael Rodriguez Not loading Tables -Closed   wpDataTables   Updated June 17, 2024 at 10:02pm   2 Most recent comment from Miloš Jovanović:Hello,The table on this page seems fine; we visit from a Chrome browser on Dekstop.Please check out my Video here.In regards to PDF export, it seems you disabled it.Can you go to the Table Tools optio ... Adam Acord Row FilteringClosed   wpDataTables   Updated June 17, 2024 at 9:08pm   8 Most recent comment from Miloš Jovanović:Hi Adam,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respo ... Antonino Activate "duplicate" buttonClosed   wpDataTables   Updated June 17, 2024 at 6:49pm   36 Most recent comment from Miloš Jovanović:Hi Antonino,I am delighted to hear that the new update solved a bug for your use-case. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new ... Jens Eisemann Remove onclick-Event in Column valueClosed   wpDataTables   Updated June 21, 2024 at 12:32pm   4 Most recent comment from Miloš Jovanović:Hi Jens, We have an update and explanation from the developers. Yes, this is added due to security vulnerability prevention, to basically prevent specific scripts through the table cell directly, etc ... David Burley Add an Icon to header title ?Closed   wpDataTables   Updated June 17, 2024 at 6:14pm   2 Most recent comment from Miloš Jovanović:Hi David, Sorry to disappoint you, but at this time, we don't have any built-in solution to add any kind of image or custom HTML as part of the Header cells. You can suggest it to our developer ... Sei Mou Services Availability on CalendarClosed   Amelia   Updated June 17, 2024 at 11:17am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.This is done automatically when there is an increase in booking these time slots will be filled in. But this also depends on capacity. So if the capacity ... Luis Manuel Montoro Marchal show all my employess publicClosed   Amelia   Updated June 17, 2024 at 11:12am   2 Most recent comment from Stefan Petrov:Hello Luis,Thanks for reaching out to us. Unfortunatelly, currently, this is not possible to configure, but you can use the other booking forms. Please, find the full list of shortcodes on this link. ... Floortje bookingformClosed   Amelia   Updated June 17, 2024 at 11:06am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have such option for customization yet Im afraid.In light of this, we encourag ... tom needham returning customer loginClosed   Amelia   Updated June 17, 2024 at 10:54am   4 Most recent comment from Marko Davidović:Hello again,This is not up to us this is up to WordPress most likely. We do not have such an option in Amelia so we can not affect this all we can say is that as long as they are logged in their data ... Iben Kastbjerg Wordpress installationClosed   Amelia   Updated June 17, 2024 at 10:51am   2 Most recent comment from Stefan Petrov:Hello Iben,Thanks for reaching out to us.If your Activation Tab in the main plugin settings looks like this, it means that you have the Lite ( free) Plugin version installed. Please follow the steps ... Alessandro Resch does not work table rows settingClosed   wpDataTables   Updated June 17, 2024 at 10:46am   4 Most recent comment from Miloš Jovanović:Hi Alessandro,You can only try to enable WP_DEBUG on your Hosting server, then try to see if you can get more details about the error from the debug messages of the server.Currently we do not have an ... Sebastian Front PanelClosed   Amelia   Updated June 17, 2024 at 10:40am   2 Most recent comment from Stefan Petrov:Hello Sebastian,Yes, we are already working on it. We plan to make a v2 of each booking form since they are going to be updated with new features and options. We don't have ETA at this moment, b ... hamid aksouda refundClosed   Amelia   Updated June 17, 2024 at 10:39am   3 Most recent comment from Stefan Petrov:Hello hamid,Thanks for reaching out to us. First of all, our apologies for the trouble caused. I've just checked your previous tickets and found out that the issue is related to the custom durati ...