As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

John Wiksten Cant add licenseClosed   Amelia   Updated June 24, 2024 at 1:27pm   2 Most recent comment from Uroš Jovanović:Hello John,Thank you for reaching out to us.Please reinstall the Amelia plugin and let me know if that resolves the issue.Looking forward to your reply. Sacha Théobald Notifications from customer panelClosed   Amelia   Updated June 24, 2024 at 1:26pm   16 Most recent comment from Uroš Jovanović:Hello Sacha,Thank you very much for that and my apologies for asking again.I will have this ticket closed now. Fernando Appointments Backend PageClosed   Amelia   Updated June 24, 2024 at 1:21pm   8 Most recent comment from Uroš Jovanović:Hello Fernando,Thank you for the update on this.Please test it out now and let me know if it works or not.Looking forward to your reply. Patrick Mayr Have only one "open" Spot for a ServiceClosed   Amelia   Updated June 24, 2024 at 1:09pm   2 Most recent comment from Uroš Jovanović:Hello Patrick,Thank you for reaching out to us.For that purpose, you will need to set up special days in Amelia on the Amelia/Employees/Special days page.There you can specify a specific working date ... Marcus Custom DevelopmentClosed Pre-purchase questions for Amelia   Updated June 24, 2024 at 12:28pm   2 Most recent comment from Stefan Petrov:Hello Marcus,Thanks for reaching out to us. Since there are a lot of questions, I will do my best to cover them appropriately. In case if you want to have more details regarding specific topic or if y ... Daniel Rosehill Fatal error debugging outputClosed   wpDataTables   Updated June 24, 2024 at 12:28pm   4 Most recent comment from Miloš Jovanović:Hi Daniel,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Bill Sadowski Table showing incorrect informationClosed   wpDataTables   Updated June 24, 2024 at 12:12pm   4 Most recent comment from Miloš Jovanović:Hey Bill,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to resp ... Laura problemas con actualizaciónClosed   Amelia   Updated June 24, 2024 at 11:36am   6 Most recent comment from Stefan Petrov:Just noticed that we are missing the credentials for this site. Can you please send them, as well?  Eileen Ong Customer Filter Not Functioning After UpdateClosed   Amelia   Updated June 24, 2024 at 11:11am   2 Most recent comment from Stefan Petrov:Hello Eileen,Thanks for reaching out to us. Thank you for pointing it out, but it has been reported already a identified as a bug. We already added it to the list of what needs to be fixed for futur ... Felicia Westerlund Activation IssueClosed   Amelia   Updated June 24, 2024 at 11:01am   4 Most recent comment from Marko Davidović:Hello again,We do not work on weekends so we could not reply sooner and we are glad to hear that this is resolved and we will close this ticket but should you have any further inquiries, we kindly req ... Karelia Carcasses When I update the data for a reservation in Amelia's calendar (date and time), the data in the employee's google calendar is not updated.Closed   Amelia   Updated June 24, 2024 at 10:15am   4 Most recent comment from Marko Davidović:Hello again,This is not related to Amelia this is related to your Google calendar. Amelia shows the correct time but Google it does not so this not Amelia issue. Most likely the time zone of your cale ... Michael Can't send SMS to additional phone numbersClosed   Amelia   Updated June 24, 2024 at 10:14am   4 Most recent comment from Stefan Petrov:Hi Adam,It has been notified as an issue, it is working properly. So, first, you need to input an extension, then the number and you need to click on the number. Eutolmius Display timeslots that are bookedClosed   Amelia   Updated June 24, 2024 at 10:10am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.Please check the following video on how to enable this to be shown on the front end.Let me know if that works for you or not. Armand Manager - Setting and Roll AccessClosed   Amelia   Updated June 24, 2024 at 9:24am   2 Most recent comment from Uroš Jovanović:Hello Armand,Thank you for reaching out to us.1. Managers can book appointments on the back-end, as they do not have their own panel.2. Unfortunately, there is currently no such option with Amelia� ... colin hovey Booking issuesClosed Pre-purchase questions for Amelia   Updated June 24, 2024 at 9:22am   5 Most recent comment from Marko Davidović:Hello again,We are sorry to hear that and we will gladly check and provide you with a license code if you purchase a license from our site directly if you purchased a license from that developer then ...