We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Angélique New service displayClosed   Amelia   Updated June 19, 2024 at 10:40am   2 Most recent comment from Uroš Jovanović:Hello Angélique,Thank you for reaching out to us.Please check these points: 1. Are these services visible on the site?  2. If they are, is the employee assigned to these services? 3. If he is, chec ... Salam Payment optionClosed   Amelia   Updated June 19, 2024 at 10:38am   2 Most recent comment from Uroš Jovanović:Hello Salam,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featur ... Alex Warren Variable pricing based on time of dayClosed   Amelia   Updated June 19, 2024 at 10:12am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, this is possible. You need to have 2 employees that will work on the same service and they can different prices for the same service. So, employee A ... Elizabeth Ehleringer Calendar does not show up!Closed   Amelia   Updated June 19, 2024 at 7:48am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Perhaps there is some conflict with some of your plugins and our new booking form since they work on vue3 and old one on vue2. Please send us the URL of t ... Marcin Block timeslot for appointment until paid in WooCommerceClosed Pre-purchase questions for Amelia   Updated June 19, 2024 at 6:40am   2 Most recent comment from Uroš Jovanović:Hello Marcin,Thank you for reaching out to us.For that purpose, you can enable a hidden setting on the Amelia/Settings/Payments page. If you wish, I can show you how to enable it.Looking forward to yo ... Richard Aubin Minimal setup to test cron notificationClosed   Amelia   Updated June 19, 2024 at 6:35am   2 Most recent comment from Marko Davidović:Hello again,This can be tricky. We will explain.1. Cron is best to be set up by hosting provider you can do that on your own but it is easier just to reach out them so that they can set it on your ser ... Simon Ferrara One of my service disappeared though it’s set in the backendClosed   Amelia   Updated June 19, 2024 at 5:50am   6 Most recent comment from Marko Davidović:Hello again,Will do that. We wish you all the best and hope you have a wonderful day ahead.  Audrey Mertens Make "register additional people" feature compatible with the package optionClosed   Amelia   Updated June 19, 2024 at 5:38am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. This is not possible at this time Im afraid and this is not possible to achieve with any ... Tom Miller Fatal ErrorClosed   Amelia   Updated June 18, 2024 at 5:19pm   3 Most recent comment from Uroš Jovanović:Hello Tom and Stanlay,Can you please update the plugin to the latest version (7.6.1), test it out, and let me know if it works or not? Looking forward to your reply. Rogelio Argüello Show 2 categories / or exclude 1 categoryClosed   Amelia   Updated June 18, 2024 at 5:13pm   9 Most recent comment from Uroš Jovanović:Hello Rogelio,Glad to be able to assist you.I will have this ticket closed now. Victor Hugo Calderón González Make a CRUD work properly with reated tablesClosed   wpDataTables   Updated June 18, 2024 at 4:56pm   7 Most recent comment from Miloš Jovanović:Hi Victor,You're welcome, I am happy to advise.Yes, for points #1 and #2, if you manually create an integer Column and insert user ID in each row manually for the users;For example, if you inser ... Dave Ashton Event PricingClosed   Amelia   Updated June 18, 2024 at 4:53pm   2 Most recent comment from Uroš Jovanović:Hello Dave,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://feature ... Paul Stripe Customer is blankClosed   Amelia   Updated June 18, 2024 at 4:33pm   4 Most recent comment from Uroš Jovanović:Hello Paul,We are working on a native option along with the Amelia plugin.Please let me know if that works for you or not. Jose Chacon Regarding Google Meet and ZoomClosed   Amelia   Updated June 18, 2024 at 2:58pm   11 Most recent comment from Uroš Jovanović:Hello Jose,Thank you for the update on this.Custom code needs to be applied to the page where the booking form is. Depending on what you're using (Gutenberg blocks, or some page builder), adding ... Isabell Wünnenberg How can I delete old eventsClosed   Amelia   Updated June 18, 2024 at 2:51pm   6 Most recent comment from Uroš Jovanović:Hello Isabell,Glad to be able to assist you.I will have this ticket closed now.