We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Matthew Brandow Google calendarClosed   Amelia   Updated June 17, 2024 at 10:31am   30 Most recent comment from Stefan Petrov:Hello Matthew,These are two different employees and their work hours are not related to each other, just like the other settings. Even though they can be assigned to the same service, their work hours ... Dennis Rossmann Date format in wpdatachartClosed   wpDataTables   Updated June 17, 2024 at 10:31am   7 Most recent comment from Miloš Jovanović:Hi Andreas,I will advise our Envato Team to update it on that end as soon as possible.We can send you the latest installation copy here on a ticket, if you can just please create a new private tic ... Daniel Rosehill Column order is lost every time SQL query is modifiedClosed   wpDataTables   Updated June 17, 2024 at 9:57am   2 Most recent comment from Miloš Jovanović:Hi Daniel,Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to res ... Gerald Employees & Admin make changesClosed   Amelia   Updated June 17, 2024 at 9:29am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Employees can see and manage appointment from a employee panel you can read more about it on this link https://wpamelia.com/front-end-employee-panel/ bu ... Sean Callanan Admin NotificationsClosed   Amelia   Updated June 17, 2024 at 9:04am   2 Most recent comment from Stefan Petrov:Hello Sean,I hope you are doing great. You want to avoid any conflicts with the user roles, so you want to keep them separated. You can add any emails (administrator) in the Notifications settings, th ... FEDERICA CARELLA DATA ISSUEClosed   Amelia   Updated June 17, 2024 at 9:02am   2 Most recent comment from Stefan Petrov:Hello Federica,Thanks for reaching out to us.Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can y ... Brockforhire Feature Request: Import and Export Option for Booking ThemesClosed   Amelia   Updated June 17, 2024 at 9:01am   4 Most recent comment from Stefan Petrov:Hello Brockforhire,We would love to help on this one, of course, but the only solution would be to create services and employees manually and assign them accordingly. Unfortunatelly, there is no opti ... Marcin Linking WP User with Amelia UserClosed Pre-purchase questions for Amelia   Updated June 17, 2024 at 8:54am   2 Most recent comment from Stefan Petrov:Hello Marcin,Thanks for reaching out to us and for your interest in Amelia.Please, find the answers belowDoes Amelia operate on WP Users? Or does it have separate table with users details? I remember ... Laura Hackett Catalog Booking SystemClosed   Amelia   Updated June 17, 2024 at 8:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Not sure what you are asking us exactly. Do you want to use catalog instead of step by step form? If this is the case you just need to place that shortcod ... Simon Ferrara the calendar doesn't display days offClosed   Amelia   Updated June 17, 2024 at 8:19am   5 Most recent comment from Simon Ferrara:hi Stefan, sorry I was too harsh. I’m truly sorry and I understand your pint of course sincerely,Simon  Luis Manuel Montoro Marchal I want to edit the servicesClosed   Amelia   Updated June 17, 2024 at 7:03am   4 Most recent comment from Marko Davidović:Hello again,Unfortunately, currently, this feature is not built-in in Amelia. This an not be achieved Amelia booking form is designed in that way that they must book the appointment first and then you ... Leonardo Lilla Gomes List of participantsClosed   Amelia   Updated June 17, 2024 at 4:40am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. Exporting customers is only available from the backend you can not do this as an emplo ... Roland TrafftClosed   Amelia   Updated June 17, 2024 at 4:36am   3 Most recent comment from Marko Davidović:Hello again Roland,For any question regarding Trafft please reach out to our Trafft agents on this link https://trafft.com/contact/.We wish you all the best and hope you have a wonderful day ahead.  Rolf Book Appointments in the pastClosed   Amelia   Updated June 17, 2024 at 4:31am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Yes, you can book appointments in the past. This option is available in Amelia. Should you have any further inquiries, we kindly request that you open se ... duval nicolas case mail inaccessibleClosed   Amelia   Updated June 17, 2024 at 4:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is because you are testing this while you are logged in and with your WP user these fields are pre-populated automatically but if your customers try ...