We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Claudio Problema con TRANSBANK / FINALIZAR COMPRAClosed   Amelia   Updated June 14, 2024 at 9:36am   2 Most recent comment from Stefan Petrov:Hello Claudio,Thanks for reaching out to us.Are you trying to book an appointment manually from the backend or you are referring to the front end? I suppose it's the front end, but the issue I se ... regine employeeClosed   Amelia   Updated June 14, 2024 at 9:33am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this. When you go to Amel ... Troy Arnold Set Amelia to Booking OnlyClosed   Amelia   Updated June 14, 2024 at 9:28am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You have to options depending on what you actually want to achieve1. You can either set just on site payment option so that they see the price and pay in ... Christian Rotger Tour time set upClosed   Amelia   Updated June 14, 2024 at 9:07am   15 Most recent comment from Stefan Petrov:Hello Christian,That's great to hear! Thanks for letting me know. My apologies if I already asked this before, but may I ask you for a small favor if you don’t mind?  There are a few places ... Zeke Brinsfield Creating a WP User with role of Amelia Customer and Customer not built in AmeliaClosed   Amelia   Updated June 14, 2024 at 8:51am   5 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in for him.Yes, that is correct if a customer does not have any bookings in Amelia they can not access the customer panel since there is nothing f ... David Freeley Pre sales inquiryClosed Pre-purchase questions for Amelia   Updated June 14, 2024 at 8:40am   4 Most recent comment from Marko Davidović:Hello there, Uros is out of the office so I will step in for him. What you want is not possible to achieve Im afraid. Amelia on the front will always show the month view. You can limit for example tha ... tako Calendar and Finance Backend VisibilityClosed   Amelia   Updated June 14, 2024 at 8:38am   4 Most recent comment from Marko Davidović:Hello there,Uros is out of the office so I will step in for him.Unfortunately, currently, this feature is not built-in in Amelia. What you want to achieve is not possible Im afraid. When you give some ... Simon Ferrara Days off and blocked dates not showingClosed   Amelia   Updated June 14, 2024 at 7:35am   4 Most recent comment from Marko Davidović:Hello again,We do not need credentials and we do not customize or setup the Amelia for our clients at this time.You need to go to your employee modal and set this individually for each employee in the ... Niels Change button textClosed   Amelia   Updated June 14, 2024 at 7:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can change the labels of the buttons but only for new 2.0 form. If you are using the events booking form you can change the label on several steps for ... Alberto Service hours avialabilityClosed   Amelia   Updated June 14, 2024 at 7:28am   2 Most recent comment from Stefan Petrov:Hello Alberto,Thanks for reaching out to us. Allow me to explain a bit more about how Amelia works. Let's say that you have two timeslots that can be booked during the day (10h and 16h). Each se ... Leonardo Limite de eventos por tagClosed   Amelia   Updated June 14, 2024 at 5:39am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia.In light of this, we encourage you to kindly consider submitting this valuable suggestion ... Simon Ferrara Calendar and front end calendar viewClosed   Amelia   Updated June 14, 2024 at 4:04am   4 Most recent comment from Marko Davidović:Hello again,Yes, we did read your message a you did not not mention that you are having issues with the backend and you have sent screenshot from the front end where the page does not work. If you are ... Allan Thinglev Olsen Cannot edit fields after updateClosed   wpDataTables   Updated June 13, 2024 at 8:54pm   8 Most recent comment from Miloš Jovanović:Hi Allan,  I just wanted to ask for a small favour if it is not too much. Sorry if we already asked this before. Would you consider leaving a quick review on this page if you have an account at wo ... Daniel Rosehill Feature request: Primary key creation for PostgreSQLClosed   wpDataTables   Updated June 13, 2024 at 8:33pm   2 Most recent comment from Miloš Jovanović:Hi Daniel,When you create a Manual Table - all our Manual tables create this unique row identifier/primary key.It is hidden by default, but you can reveal it, under Column List - it is named "wdt_ID" ... Ignacio de la Torre Relacionar tablas // Relate tablesClosed   wpDataTables   Updated June 13, 2024 at 8:29pm   2 Most recent comment from Miloš Jovanović:Hi Ignacio,If you need to 'merge' data from multiple tables into one - You can do this in our SQL Query tables.You can either manually create the SQL Tables directly in your Database;or you ...