unfortunaetly ( I tried many many times) the reminders for a booking are not sent to our customers. We have a custom reminder via Mail 72 hours and 48 hours before for all services.
Also we have a SMS Reminder 48 hours before.
But none of them is working. I tried by booking myself in one week before. Also customers are telling us that they do not receive a reminder.
Our Developer implemented the response from the closed ticket on 28 th of February. But it did not work out.
Thanks for reaching out to us. The reminder messages are sent via CronJobs, so, unfortunately, there are no other ways to configure this. Perhaps, you can send the WP admin credentials, so i can log in to double check?
Thanks. I was able to log in to take a look. Apparently, the Cron job is configured properly. The line has no errors and it is saved properly. The way to test the functionality is to copy / paste the cron line from the scheduled notifications template in the URL address bar. It should say "successfully sent", and that's the message that is written when your line is entered in the URL address bar
Feel free to try it out yourself by following the instructions as explained in this video.
thank you! I saw that for the appointments booked for today and tomorrow a notifaction was sent. All at 15:11 - I think you were working on it at that time?
The notifaction programmed by us are 72 hours in advance and 24 hours.
I also booked a test appointment for myself for Saturday. Unfortunaetly here it did not work. Why is that? I cannot be 100% sure if it is working or not :-(
The cron job testing should work for any scheduled notification booked. I've tested on your website again if you copy/paste the line from the notifications settings, you should be able to see the message. Unfortunately, this is the only way to test it, but i see no issues here since the cron job is reading successfully and also the initial mail settings are correct. Can you try again and send me some screenshots in case if it's not working correctly?
thanks for helping us! I dont know what the problem ist, but since 15th May (where you tried it first) there are no reminders sent anymore. I made a video for you (Screenrecording with voice) - I Hope it helps! Excuse my english.
We go through tickets in the order in which they are received and/or responded to, and it depends if the troubleshooting is needed or if it's a general question. I see that you have an open ticket and my colleagues is already working on this.
Just rechecked your configuration, and according to this test, it's working properly.
Cron is not Amelia feature, it's a Linux utility that schedules a command or script on your server to run automatically at a specified time and date.It greatly depends on your server hosting provider and the configuration, so you want to reach out to your hosting provider, since according to these tests that we can do, it's working properly.
Same here. Since a couple of weeks now its not working. Can anyone try to send an test email via notification and see whether it works? I keep receiving an Error message. See attachtment
Dear Amelia Team,
unfortunaetly ( I tried many many times) the reminders for a booking are not sent to our customers. We have a custom reminder via Mail 72 hours and 48 hours before for all services.
Also we have a SMS Reminder 48 hours before.
But none of them is working. I tried by booking myself in one week before. Also customers are telling us that they do not receive a reminder.
Our Developer implemented the response from the closed ticket on 28 th of February. But it did not work out.
How can we fix this?
Thank you and best regards
Hava
Hello Hava,
Thanks for reaching out to us. The reminder messages are sent via CronJobs, so, unfortunately, there are no other ways to configure this. Perhaps, you can send the WP admin credentials, so i can log in to double check?
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
yes sure! I will invite you via mail. Please also check your spam.
Thank you!
Hava
Hello Hava,
Thanks, but i would also need the admin permission for this user
Kind Regards,
Stefan Petrov
[email protected]
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Done :-)!
Hello Hava,
Thanks. I was able to log in to take a look. Apparently, the Cron job is configured properly. The line has no errors and it is saved properly. The way to test the functionality is to copy / paste the cron line from the scheduled notifications template in the URL address bar. It should say "successfully sent", and that's the message that is written when your line is entered in the URL address bar
Feel free to try it out yourself by following the instructions as explained in this video.
Kind Regards,
Stefan Petrov
[email protected]
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Hi Stefan,
thank you! I saw that for the appointments booked for today and tomorrow a notifaction was sent. All at 15:11 - I think you were working on it at that time?
The notifaction programmed by us are 72 hours in advance and 24 hours.
I also booked a test appointment for myself for Saturday. Unfortunaetly here it did not work. Why is that? I cannot be 100% sure if it is working or not :-(
Thank you an best regards!
Hava
Hello Hava,
The cron job testing should work for any scheduled notification booked. I've tested on your website again if you copy/paste the line from the notifications settings, you should be able to see the message. Unfortunately, this is the only way to test it, but i see no issues here since the cron job is reading successfully and also the initial mail settings are correct. Can you try again and send me some screenshots in case if it's not working correctly?
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hi Stefan,
thanks for helping us! I dont know what the problem ist, but since 15th May (where you tried it first) there are no reminders sent anymore. I made a video for you (Screenrecording with voice) - I Hope it helps! Excuse my english.
https://we.tl/t-62fs8IzjPN
Thank you and best regards
Hava
I have the same problem, but unfortunately I can't get it to work.
Unfortunately, the communication also leaves a lot to be desired. We've been at it for over 4 weeks now.
I don't understand what the problem is
Hello Isabell,
We go through tickets in the order in which they are received and/or responded to, and it depends if the troubleshooting is needed or if it's a general question. I see that you have an open ticket and my colleagues is already working on this.
Thank you for your understanding and patience!
Kind Regards,
Stefan Petrov
[email protected]
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Hi!
Is there an update on this case? Unforunatly it is still not working in our case and it is very annoying.
Thanks and best regarda
Hava
Hello Hava,
Just rechecked your configuration, and according to this test, it's working properly.
Cron is not Amelia feature, it's a Linux utility that schedules a command or script on your server to run automatically at a specified time and date.It greatly depends on your server hosting provider and the configuration, so you want to reach out to your hosting provider, since according to these tests that we can do, it's working properly.
Kind Regards,
Stefan Petrov
[email protected]
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Same here. Since a couple of weeks now its not working. Can anyone try to send an test email via notification and see whether it works? I keep receiving an Error message. See attachtment
Attached files: Schermafbeelding 2024-06-17 om 09.34.37.png
Hello Bilal,
I can see that you have created a separate ticket for this issue and we have responded to it in the meantime.
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
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