We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

duval nicolas case mail inaccessibleClosed   Amelia   Updated June 17, 2024 at 4:30am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is because you are testing this while you are logged in and with your WP user these fields are pre-populated automatically but if your customers try ... Amir Recurring bookings for PackagesClosed   Amelia   Updated June 17, 2024 at 4:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, currently, this feature is not built-in in Amelia. When you offer packages customer can book at any available time slot and they have to ... daniel Outlook IntegrationClosed   Amelia   Updated June 17, 2024 at 4:27am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. Unfortunately, we can not have live session we provide support only via tickets. You can do that easily you just need to check for 3 things 1. You have ... Simon Ferrara Dashboard not showing the right choiceClosed   Amelia   Updated June 17, 2024 at 4:24am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us. This is not how this option works. You can not add this to dashboard this just changes the order in which they will show what section will be first like ... Daniel Rosehill Bug report: editing table results in duplicated rowClosed   wpDataTables   Updated June 14, 2024 at 2:55pm   4 Most recent comment from Miloš Jovanović:Hi Daniel,You're welcome. I will pass the positive feedback to our developers - they keep doing their best to fix any new issues as quickly as we find them.In regards to the other issue, I can ... Janet Webster Out of hours appointmentsClosed   Amelia   Updated June 14, 2024 at 2:29pm   2 Most recent comment from Stefan Petrov:Hello Janet,Thanks for reaching out to us. There is an option "allow admin to book at any time", but this option is only available for admins. Employees doesn't have this option and they will onl ... MD State Department of Education Multisite Table Configuration w/ HTML in Transform ColumnClosed   wpDataTables   Updated June 14, 2024 at 2:24pm   6 Most recent comment from Miloš Jovanović:Hello,Thank you very much for sharing that solution with us.This will be very valuable for other users who might experience the same issue with Transform Value on multisite environments so we will mak ... Chris Faulkner Editing - Appends New Line instead of editClosed   wpDataTables   Updated June 14, 2024 at 2:13pm   3 Most recent comment from Miloš Jovanović:Hi Chris,I am delighted to hear that this has been resolved. Thank you for letting us know. Anything else that we could assist with, please don't hesitate to create new tickets. Have a great day ... Matthieu egloffe table crashClosed   wpDataTables   Updated June 14, 2024 at 11:25am   2 Most recent comment from Miloš Jovanović:Hello Matt,There is a solution for this issue. Here are the instructions :1. If you're using the API method: This error is returned by the function wp_remote_get which uses cURL in the backgrou ... Christian Laiton Error in the value of adding an additional an additional service (child)Closed   Amelia   Updated June 14, 2024 at 10:51am   4 Most recent comment from Stefan Petrov:Hi Christian,Thanks, but for some reason, I'm not seeing any emails with the access link (checked the spam, as well). Is there a change to provide the credentials here (just make sure that you c ... Catherine Booking ApppintmentsClosed   Amelia   Updated June 14, 2024 at 10:35am   2 Most recent comment from Stefan Petrov:Hello Catherine,I can see that this is a duplicate ticket, and we already covered this topic in another ticket: https://tmsplugins.ticksy.com/ticket/3665638/ For future reference, please don't o ... Troy Arnold Trafft, different from Amelia?Closed   Amelia   Updated June 14, 2024 at 10:20am   2 Most recent comment from Stefan Petrov:Hello Troy Arnold,Thanks for reaching out to us. Trafft is actually our other products and while it may looks like it's the same, there are differences between Amelia and Trafft. Amelia is WP WP ... Alessandro Resch does not workClosed   wpDataTables   Updated June 14, 2024 at 10:03am   3 Most recent comment from Miloš Jovanović:Hi Alessandro,I can assure you that our Plugin is working to create the tables; otherwise, we would have thousands of tickets about this ( which is not the case).We are unable to reproduce this, so ... Gabriel Step by Step form featureClosed   Amelia   Updated June 14, 2024 at 9:56am   8 Most recent comment from Stefan Petrov:You are welcome, Gabriel.I'm glad that I could help. If you have any other questions, please open a new ticket and we will gladly help you there.Have a nice day, too! Sascha Events saved - dont showClosed   Amelia   Updated June 14, 2024 at 9:37am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Can you please check in WordPress users if you have several roles added to this user? For example admin and employee or employee and customer. etc. Or if ...