We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Muhammad Idham Front End Employee PanelClosed Pre-purchase questions for Amelia   Updated June 18, 2024 at 1:59pm   4 Most recent comment from Uroš Jovanović:Hello Muhammad,Yes, that is fine with us.Please note that you have tested customer panel there and not an employee panel.You can test employee panel at the following page: https://sports.wpamelia.co ... Erik Harry Høydal Fixing booking of online services in parallell to physicalClosed   Amelia   Updated June 18, 2024 at 12:39pm   2 Most recent comment from Miloš Jovanović:Hi Erik,The logic in Amelia, when it comes to this specific use-case, is still the same as colleague Marko explained on your old ticket here : https://tmsplugins.ticksy.com/ticket/3547824/.I will j ... Jammieca Godfrey RefundClosed   Amelia   Updated June 18, 2024 at 11:52am   4 Most recent comment from Marko Davidović:Hello again,It seems that our replies overlapped. Please log in to http://store.tms-plugins.com/ and under "My Licenses" click on the Three Dots on the right-hand side of the license you want to su ... Simon Ferrara Change email addressClosed   Amelia   Updated June 18, 2024 at 11:44am   8 Most recent comment from Uroš Jovanović:Hello Simon,Thank you for the update on this.I will have this ticket closed now. julien philippe Subscription managementClosed   Amelia   Updated June 18, 2024 at 11:44am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Unfortunately, currently, this feature is not built-in in Amelia. We do not have subscription feature so what you want to achieve is not possible at this ... Kelsey Event Registration BrokenClosed   Amelia   Updated June 18, 2024 at 10:46am   2 Most recent comment from Aleksandar Vuković:Hello Kelsey.There's an issue with Amelia and WooCommerce in 7.6 but our developers will release a minor update within the next couple of hours, that will sort this out. Please accept our sincere ... Ethan Fossett WooCommerce Metadata CrashClosed   Amelia   Updated June 18, 2024 at 10:43am   2 Most recent comment from Aleksandar Vuković:Hello Ethan.There's an issue with Amelia and WooCommerce in 7.6 but our developers will release a minor update within the next couple of hours, that will sort this out. Please accept our sincere ... Bentouis location andClosed   Amelia   Updated June 18, 2024 at 8:12am   8 Most recent comment from Uroš Jovanović:Hello Bentouis,To remove the "Options" tab on the sidebar, you simply need to remove the extras from your services and it will work just fine.Please check if you have set the maximum capacity to 3 an ... Andzelika NEED TO ROLLBACK TO PREVIOUS VERSION URGENT!Closed   Amelia   Updated June 18, 2024 at 7:13am   9 Most recent comment from Aleksandar Vuković:Hi everyone, Thank you so much for reporting this issue, and please accept our apologies for the inconvenience. Our developers are working on a solution, and we hope to release a minor update to fix t ... son nguyen Send emails to the store owner, not to the employeesClosed   Amelia   Updated June 18, 2024 at 6:52am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.You can not since Amelia is not designed in that way. But perhaps there is a workaround you can connect all employees to the same mail address. So for t ... Mathieu Galfré diferents pricing dor services !!! when ??? !!!Closed   Amelia   Updated June 18, 2024 at 6:37am   13 Most recent comment from Aleksandar Vuković:Thank you for your input, Happy. You're correct—when extras are added to services, there's currently no control over the combined capacity, which can lead to overbooking. As previously men ... Santiago Celorio Galan Problems with displayed times for apporintmentsClosed   Amelia   Updated June 18, 2024 at 6:29am   4 Most recent comment from Aleksandar Vuković:Hi again Santiago.I'm glad to hear you were able to work around this, but the time zone of WordPress is what's dictating the time zone of Amelia - there are no settings for the time zone in ... Jennifer Rosenzweig PricingClosed Pre-purchase questions for Amelia   Updated June 18, 2024 at 6:11am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, this to purchase a complete license for 1 year and there is no limitation how many employees you will have. You get the Basic license and you can crea ... Mike Adray Connecting googe and outlook calendarsClosed   Amelia   Updated June 18, 2024 at 5:49am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Yes, once you complete the Google and Outlook integration you can connect each employee to one Google and one Outlook calendar at the same time.Should you ... Ricardo problems with cancel linkClosed   Amelia   Updated June 18, 2024 at 5:46am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.Something is not set properly on your end Please take a look at out documentation https://wpamelia.com/notifications-placeholders/andhttps://wpamelia.com ...