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Public Tickets

Jeanine Ruder Clients cannot bookClosed   Amelia   Updated May 14, 2024 at 10:59am   12 Most recent comment from Marko Davidović:Hello again,We can see that our colleague has responded to you several hours ago so you will continue your correspondence with him there. Should you have any further inquiries, we kindly request that ... Derek Hudson Booking status - where payment has been madeClosed   Amelia   Updated May 14, 2024 at 10:44am   2 Most recent comment from Uroš Jovanović:Hello Derek,Thank you for reaching out to us.In regards to the first question in regards to different booking statuses based on payment method, unfortunately, there is currently no such option with Am ... Adrianne Meldrum Viewing Package OptionClosed   Amelia   Updated May 14, 2024 at 10:08am   2 Most recent comment from Stefan Petrov:Hello Adrianne,Thanks for reaching out to us. You need to make sure that the previous version is removed from the plugins section first and then you need to install the new downloaded version (Pro ver ... Elisha Klein Nothing showing in booking widgetsClosed   Amelia   Updated May 14, 2024 at 10:07am   6 Most recent comment from Marko Davidović:Hello again,That what we thought. There is a plugin called "WP Plugin Manager" that is used to disable certain plugins from specific pages. You can install it and disable that plugin from the page w ... Bashar Dawood Timezone settingClosed   Amelia   Updated May 14, 2024 at 10:06am   3 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.We are glad to hear that all is fine now and should you have any further inquiries, we kindly request that you open separate tickets for each question an ... John Gagliano create Woocommerce orderClosed   Amelia   Updated May 14, 2024 at 10:04am   4 Most recent comment from Stefan Petrov:Hello John,Unfortunately, when creating a booking manually, from the backend, there is no option to select the payment method. That means that the appointment will be always marked with "on site" paym ... Stuart Stark Email NotificationClosed   Amelia   Updated May 14, 2024 at 9:59am   2 Most recent comment from Stefan Petrov:Hello Stuart,Thanks for reaching out to us. Unfortunately, there is currently no such option with Amelia's built-in features. By default, a customer and the employee will receive a notification. ... Alexander Marinescu Amelia with WP RocketClosed   Amelia   Updated May 14, 2024 at 9:55am   4 Most recent comment from Marko Davidović:Hello again,Thank you for sharing this with us. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there. We wish y ... Lee Thomas amelia to woocommerce php failureClosed   Amelia   Updated May 14, 2024 at 9:27am   2 Most recent comment from Uroš Jovanović:Hello Lee,Thank you for reaching out to us.Please note that we do not work on Weekends and thus we did not respond to your ticket until Monday. My colleague is actively working on the other ticket t ... Catherine Emporellis Amelia Pro with Stripe plug inClosed Pre-purchase questions for Amelia   Updated May 14, 2024 at 9:18am   4 Most recent comment from Marko Davidović:Hello again,No, there are no options for payment plans or installments or similar. Amelia itself doesn't handle the payments but we have integration with several payment systems such as: PayPal, ... Laurent Taupin BugsClosed   Amelia   Updated May 14, 2024 at 8:19am   3 Most recent comment from Stefan Petrov:Hello Laurent,Thanks for reaching out to us. The color for each event can be changed in Event settings, by going to Customize, and changing the color there Regarding the time configured, there is an ... Xavier John Customer issueClosed   Amelia   Updated May 14, 2024 at 8:12am   6 Most recent comment from Stefan Petrov:Hello Xavier John,I see, for some reason, it reads like the [email protected] user is already registered on site. Was there any user with this email previously created? Usually, this happens when there i ... Astrid De Deyne services do not load after updateClosed   Amelia   Updated May 14, 2024 at 7:45am   6 Most recent comment from Uroš Jovanović:Hello Astrid,Yes, that is right.Please let me know if you have any other questions. Boris Khurgin Custom service durationClosed   Amelia   Updated May 14, 2024 at 6:55am   5 Most recent comment from Marko Davidović:Hello again,We do not work on weekends so for that reason our response time is slower but you got a reply first thing in the morning. As for your other ticket, you will get a reply to that one as soon ... Sylwia Payment Into Two Different AccountsClosed Pre-purchase questions for Amelia   Updated May 14, 2024 at 6:02am   2 Most recent comment from Marko Davidović:Hello there, Thank you for reaching out to us.No, this is not possible at this time I'm afraid. All payments can only go to one account at this time.We wish you all the best and hope you have a w ...