We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tayla High Stocks Tool Tip cut offClosed   wpDataTables   Updated June 13, 2024 at 4:56pm   3 Most recent comment from Miloš Jovanović:Hello Tayla, Good news, our developers made a temporary workaround fix for this issue. We can not guarantee that we will add this through an update, but it should solve this issue for you. Here is the ... Sophia Schütze RechnungClosed   Amelia   Updated June 13, 2024 at 2:33pm   15 Most recent comment from Stefan Petrov:Hello Sophia,Unfortunatelly, it can't be edited with the CSS since it's one string and it is changing dynamically. The only solution would be to change it with the hooks, but I'm not s ... Andreas Strobel Google Calendar notificationClosed   Amelia   Updated June 13, 2024 at 2:07pm   9 Most recent comment from Stefan Petrov:Hello Andreas,Thanks for the credentials. I was able to find the root cause. The appointment status is set to pending and there is an option called "Insert Pending Appointments" in Google Calendar. If ... Halit Sorting ProductsClosed Pre-purchase questions for wpDataTables   Updated June 13, 2024 at 1:39pm   2 Most recent comment from Miloš Jovanović:Hi Halit,I am sorry, but I am not fully understanding all the details about this sorting logic.Is there going to be some hidden field in this Data which stores the usernames - so then the table can ... Florian "Confirmation/congratulations" screen not showingClosed   Amelia   Updated June 13, 2024 at 12:21pm   2 Most recent comment from Uroš Jovanović:Hello Florian,Thank you for reaching out to us.I have responded back to the other ticket you created.Thank you for your patience. Julia Campo Google calendar sync not removing busy slotsClosed   Amelia   Updated June 13, 2024 at 12:18pm   7 Most recent comment from Miloš Jovanović:Hi Robert, If you already checked everything we advised before, the main steps; the only remaining issue that we know users could experience if Amelia is not properly blocking the times from a Calenda ... Robert Rooke Recurring Events "Learn More" buttonClosed   Amelia   Updated June 13, 2024 at 12:12pm   15 Most recent comment from Uroš Jovanović:Hello Robert,Thank you for bringing this to our attention. We apologize for the delay in our response. It appears that, for some reason, our initial response was not sent, and the ticket was subsequen ... Alexis Berk Double Booking / email notificationsClosed   Amelia   Updated June 13, 2024 at 12:08pm   2 Most recent comment from Uroš Jovanović:Hello Alexis,Thank you for reaching out to us.1. Can you please provide me with the screen recording of this issue?2. We strongly recommend changing mail service setting to SMTP because email that is ... Robert B. Naylor How to Export Full Table Format from one Server to Another with identical software on bothClosed   wpDataTables   Updated June 13, 2024 at 12:01pm   4 Most recent comment from Miloš Jovanović:Hi Robert,Thank you for the clarificaion.If I understood, you basically wish to migrate only the table data along with the full table configuration such as column settings, etc., so that you don' ... Patrick Mayr Hide "Choose Employee" Section completelyClosed   Amelia   Updated June 13, 2024 at 11:48am   6 Most recent comment from Stefan Petrov:Hello Patrick,You can hide this field by going to Customize / Booking Form v1 / change the form flow to Catalog serviceSelect Step 2, scroll down a bit, and click on the pencil icon on the Employee fi ... [email protected] CalendarClosed   Amelia   Updated June 13, 2024 at 11:47am   4 Most recent comment from Uroš Jovanović:Hello,You should activate the employee panel to allow your employees to configure stuff directly from there.You will need to customize the employee panel colors and fonts on the Amelia/Customize/Booki ... Peter Vox tables to migrateClosed   Amelia   Updated June 13, 2024 at 11:18am   4 Most recent comment from Marko Davidović:Hello again,You are most welcome, and we are glad that we were able to help you. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will ... Eutolmius Amendments to the book completion page.Closed   Amelia   Updated June 13, 2024 at 11:18am   2 Most recent comment from Uroš Jovanović:Hello,Thank you for reaching out to us.1. Please try the following CSS and let me know if it works or not: #amelia-container > div.am-fs__main.am-fs__main-mobile > div > div.am-fs__main-content.am-fs_ ... Ronan Flynn Notifications sending to employees but not customersClosed   Amelia   Updated June 13, 2024 at 10:32am   2 Most recent comment from Uroš Jovanović:Hello Ronan,Thank you for reaching out to us.Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as t ... Ronan Flynn Default date rangeClosed   Amelia   Updated June 13, 2024 at 10:29am   2 Most recent comment from Uroš Jovanović:Hello Ronan,Thank you for reaching out to us.Unfortunately, there is currently no such option with Amelia's built-in features. You can suggest that feature on the following link: https://featu ...