As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Public Tickets

Yannick Google Sheet -> Input file path or URLClosed   wpDataTables   Updated October 22, 2018 at 9:22am   3 Most recent comment from Miloš Jovanović:Hi Yannick,Thank you for your purchase.Glad to hear the issue is solved.If you have any more problems feel free to open a new ticket, we will gladly help.Best regards. joaquin I cant see the ¨editing¨ tab in my table.Closed   wpDataTables   Updated October 22, 2018 at 9:18am   2 Most recent comment from Miloš Jovanović:Hi joaquin,Thank you for your purchase.Not all tables in our plugin can be editable.Editable tables are manual and mysql tables, and the tables that are created from the third option in the chart wiz ... edusud2 database can not be linked to wpdatatableClosed   wpDataTables   Updated October 22, 2018 at 9:05am   14 Most recent comment from Isidora Markovic:Hi edusud2, We're sorry to hear you do not want to use the tool after purchase. Please find our refund policy here: http://wpdatatables.com/help/refund-policy/ Due to the digital 'non-returnab ... Peter Brieska HTTP Error 500Closed   Report Builder for wpDataTables   Updated October 22, 2018 at 8:01am   6 Most recent comment from Isidora Markovic:Hi Peter,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.The 500 Internal Server Error is a server-side error, meaning the problem ... Azim Bhayani Website opens pop-up after i had installed wp datatables pluginsClosed Pre-purchase questions for wpDataTables   Updated October 22, 2018 at 7:17am   2 Most recent comment from [deleted]:Hi Azim,Could you send me a link or screenshoot/screencast so I can see what is happening? SeedSocialandCreative Remove Acronym Letters on the Category displaeyClosed   Amelia   Updated October 19, 2018 at 10:44pm   3 Most recent comment from SeedSocialandCreative:That did it! Thank you, Zeljko! Abimael Castro Info BlockClosed   wpDataTables   Updated October 19, 2018 at 4:26pm   2 Most recent comment from Miloš Jovanović:HI Abimael Castro,Thank you for your purchase.Something like this will require some code change.In file source/class.wdttools.php around line 381 find this line of code 'sInfo'              ... cpshart creating a server side processing table editable and filter, sorting enabledClosed   wpDataTables   Updated October 20, 2018 at 12:09pm   2 Most recent comment from cpshart:HiI fixed the problem, it was an issue with the complexity of my SQL query resulted in the filtering being disabled.Please close the callBest RegardsColin Thepaky91 Create a list of clients where, when I click on a client, it will be opened its page profileClosed   wpDataTables   Updated October 19, 2018 at 2:28pm   4 Most recent comment from Miloš Jovanović:HI Pasquale,Unfortunately that is the only way for now.The other method which maybe not help you but just to have in mind would be to write an mySQL query that will get the inserted values and retur ... Zach Editable ColumnClosed Pre-purchase questions for wpDataTables   Updated October 19, 2018 at 1:39pm   4 Most recent comment from Zach:Hi Miljko, Thank you. I just submitted a new one.-Zach mmoershel csv importClosed   wpDataTables   Updated October 19, 2018 at 1:24pm   4 Most recent comment from Isidora Markovic:Hi Marianne,I will forward this to my team to investigate.Best regards. Fabian Watrinet Multi languageClosed   Amelia   Updated October 19, 2018 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi Fabian Watrinet,Thank you for your purchase.We are using standard translate mechanism with PO and MO files which should be translatable with WPML or Poedit.We do not have German language because ... yellow_pixel eliminate title name pendantsClosed   Amelia   Updated October 19, 2018 at 10:48am   4 Most recent comment from Isidora Markovic:Hi yellow_pixel,You are welcome.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot/screencast, so I can give yo ... jmtorrese accents do not appear in orderClosed   wpDataTables   Updated October 19, 2018 at 10:18am   6 Most recent comment from Miloš Jovanović:HI jmtorrese,May I kindly suggest you to open a new ticket so we can keep our "one issue per ticket" policy.You can open as many tickets as you want and our agents will help you as soon as they can.B ... Skintens error code 405Closed   Amelia   Updated October 18, 2018 at 11:53am   2 Most recent comment from Isidora Markovic:Hi Lina, Thank you for the purchase. Error 405 is happening when some of the HTTP methods are not allowed on your server. Can you please contact your hosting provider and ask them to allow these HTT ...