We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

patteyb More than one type of chart on a pageClosed   wpDataTables   Updated September 27, 2018 at 2:20pm   10 Most recent comment from Isidora Markovic:Hi patteyb,Our charts are properly shown on the page and we can see that that dropdowns are made by some other plugin with which we are not familiar.You can check in our documentation about wpDataC ... evagutierrez82 New Input and Link Column Not WorkingClosed   wpDataTables   Updated September 27, 2018 at 2:01pm   27 Most recent comment from Isidora Markovic:Hi qirex, When you posting on tickets that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we will help you there ... Marc Type of QueriesClosed   wpDataTables   Updated September 27, 2018 at 1:36pm   2 Most recent comment from Isidora Markovic:Hi Marc,Thank you for your purchase.With stored procedure it could possible be a problem because we are using php parser to manipulate a query and it doesn't support CALL. If you can return results ... zestsms Bug ReportClosed   wpDataTables   Updated September 27, 2018 at 9:32am   2 Most recent comment from Isidora Markovic:Hi zestsms,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most eff ... Kevin FHG Thomas Presales Licensing QUestionsClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 10:34pm   2 Most recent comment from [deleted]:Hi Kevin,Thank you for your inquire.As we are using Envato as the marketplace for selling the product, their licensing policies apply: https://codecanyon.net/licenses/terms/regular Their policy in ... Richard Kaplan WPDataTables feature questionClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 10:33pm   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquire.(1) If I design a table, does it become a custom post type so that I can then search it or display it as I do any other custom post type?Our manually created ta ... piramistana Custom break lengthsClosed   Amelia   Updated September 26, 2018 at 2:47pm   2 Most recent comment from [deleted]:Hi piramistana,Unfortunately something like this isn't possible, but if you want to set Default Time Slot Step 1,5 hour because of the service duration, we have implemented a new feature (that will b ... danbarejr upgrading wpdatatables from 2.1 to 2.3Closed   wpDataTables   Updated September 26, 2018 at 12:40pm   2 Most recent comment from Isidora Markovic:Hi danbarejr,Thank you for your purchase.Yes you can. Just please note that form version 2.3 of wpdatatables it is required 5.6 php version on your server to make it work properly.Best regards. aido54 Slow and lack of informationClosed   Amelia   Updated September 26, 2018 at 9:48am   6 Most recent comment from [deleted]:Hi aido54,1. For slow lack of information - We are aware of this issue. It needs few seconds to load because of response from the server. From the next update that should be released this week there ... Craig Google Sheets IntegrationClosed Pre-purchase questions for wpDataTables   Updated September 26, 2018 at 9:27am   2 Most recent comment from [deleted]:Hi Craig,Thank you for your inquiry.Tables created from Google Spreadsheet are not editable at this moment. If you need to have a data from it in your wpDataTables table and gave your users option t ... it_tgm Thousands Separator and Decimal PointClosed   wpDataTables   Updated September 26, 2018 at 9:24am   2 Most recent comment from Isidora Markovic:Hi it_tgm,Thank you for your purchase.You have option Number format in main settings of plugin where you can set format that you need.Best regards. Fauzan Ariffin Blank Settings PagesClosed   wpDataTables   Updated September 25, 2018 at 2:20pm   4 Most recent comment from Isidora Markovic:Hi Fauzan,You are welcome.  Glad that we help you.Thank you for your suggestion. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly apprec ... ghettopeter change font of table search boxesClosed   wpDataTables   Updated September 25, 2018 at 2:17pm   6 Most recent comment from Isidora Markovic:Hi Peter,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review ... EllisonEngenius PHP 7 CompatibilityClosed   wpDataTables   Updated September 25, 2018 at 11:06am   2 Most recent comment from Isidora Markovic:Hi EllisonEngenius,Thank you for your purchase.Our plugin is tested on >7.0 php versions and it is working fine. You can check our sandbox where is installed version 7.1.From version 2.3 of wpdatatab ... Randy Thaemert Fillable/Submittable FormsClosed   Gravity Forms integration for wpDataTables   Updated September 25, 2018 at 10:43am   2 Most recent comment from Isidora Markovic:Hi Randy, Thank you for your purchase. When you make table from Gravity form with add on Gravity forms integration for wpdatatables from name of the fields that you set in that form will be made Co ...