We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

rajukrishnan krisnna Database logicClosed   wpDataTables   Updated September 25, 2018 at 8:31am   2 Most recent comment from Isidora Markovic:HI rajukrishnan,Thank you for your purchase.So if I understand you right(questions a little confusing):1. That is not possible with built in features to save in wpdatatables just based on login.2. Y ... Jens How to set Global VariablesClosed   wpDataTables   Updated September 25, 2018 at 8:15am   2 Most recent comment from Isidora Markovic:HI Jens,Thank you for your purchase.Unfortunately at the moment we don't have filters where you can modify placeholders, but you can take a look about function applyPlaceholders which you can find i ... Jens Dynamic or nested ShortcodeClosed   wpDataTables   Updated September 25, 2018 at 8:01am   4 Most recent comment from Isidora Markovic:Hi Jens,In core of plugin placeholders $wdtVar1, $wdtVar2, $wdtVar3 are set like global variables.Search in our documentation have some issues with some searching terms and our development team is w ... timjo Cell edtingClosed   wpDataTables   Updated September 25, 2018 at 7:52am   10 Most recent comment from Isidora Markovic:Hi timjo,We can see that you post new ticket with same issue and we already answer you there so we will close this one.Best regards. timjo plugin won't activateClosed   wpDataTables   Updated September 25, 2018 at 7:51am   2 Most recent comment from Isidora Markovic:Hi timjo,Thank you for your purchase.From version 2.3 of wpdatatables minimum required PHP version for wpDataTables is 5.6 or higher. Can you please update your PHP version on server and wpdatatables ... Jorge Notice: Undefined index: FROM in ,,,,wp-content/plugins/wpdatatables/source/class.wpdatatable.php on line 1299Closed   wpDataTables   Updated September 24, 2018 at 3:32pm   15 Most recent comment from Isidora Markovic:Hi JorgeBorda,Bogdan is on vacation so I help you out.This occurs when jQuery falls into its error callback handler (this callback built into DataTables), which will typically occur when the server ... permitplace Importing CSV data errorsClosed   wpDataTables   Updated September 24, 2018 at 1:56pm   4 Most recent comment from Isidora Markovic:Hi permitplace,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Bogdan is on vacation so I will help you out.This format will work o ... mark fs JS - wpDataTables vs DataTables.netClosed   wpDataTables   Updated September 24, 2018 at 1:37pm   6 Most recent comment from Isidora Markovic:Hi mark, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Bogdan is on vacation so I will help you out.Wpdatatables object is adj ... Thepaky91 Issue with foreign key tableClosed   wpDataTables   Updated September 24, 2018 at 12:29pm   2 Most recent comment from Isidora Markovic:Hi Thepaky91,Thank you for your purchase. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. You can add search field for foreign k ... Chris Rabkin Functionality to match a multi-tabbed spreadsheetClosed Pre-purchase questions for wpDataTables   Updated September 24, 2018 at 11:25am   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquire.can we import the sheet that has macros and keep them intact?Unfortunately we do not support macros at this moment can conditional logic mimic the excel formulasW ... ADRIEN BILLARD SQL Query group by month and yearClosed   wpDataTables   Updated September 24, 2018 at 10:54am   2 Most recent comment from Isidora Markovic:Hi Adrien,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible to achieve ... Dawn A Byrd-Carter Issues with appointment timesClosed   Amelia   Updated September 24, 2018 at 10:53am   2 Most recent comment from [deleted]:Hi Dawn, Thank you for your inquiry. We are preparing a new version where it will be possible to set time slots to follow the appointments duration. For now, you can set Default time slot step in Ge ... Benjamin Griffiths Amelia service duration time modificationClosed   Amelia   Updated September 24, 2018 at 10:20am   2 Most recent comment from [deleted]:Hi Benjamin Griffiths,Thank you for the purchase.Unfortunately at the moment we don't support multi day services. There is a suggested feature at https://wpamelia.cnflx.io/ where you can vote for i ... Tayla Kay SuperscriptClosed   wpDataTables   Updated September 24, 2018 at 10:16am   2 Most recent comment from Isidora Markovic:Hi taylakay,Thank you for your purchase.When you create table from EXCEl file only data will be pulled in wpdatatables. All formatting will not be applied in wpdatatables.Best regards. Thomas821 Error al activar pluginClosed   wpDataTables   Updated September 24, 2018 at 9:47am   3 Most recent comment from Isidora Markovic:HI Thomas821, Thank you for your purchases. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Minimum required PHP version for wpD ...