We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Tayla Kay SuperscriptClosed   wpDataTables   Updated September 24, 2018 at 10:16am   2 Most recent comment from Isidora Markovic:Hi taylakay,Thank you for your purchase.When you create table from EXCEl file only data will be pulled in wpdatatables. All formatting will not be applied in wpdatatables.Best regards. Thomas821 Error al activar pluginClosed   wpDataTables   Updated September 24, 2018 at 9:47am   3 Most recent comment from Isidora Markovic:HI Thomas821, Thank you for your purchases. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. Minimum required PHP version for wpD ... kalebnation Plugin activation errorClosed   wpDataTables   Updated September 24, 2018 at 9:45am   7 Most recent comment from Isidora Markovic:HI to all,Thank you for your purchases.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Minimum required PHP version for wpDataTables ... sjellema Failed query builderClosed   wpDataTables   Updated September 24, 2018 at 9:41am   21 Most recent comment from Isidora Markovic:Hi sjellema,I am glad that you found a solution.Error that you get when you try to make view in database is because you have same names of the column in those tables. You can use alias to avoid this. ... Elizabeth Lombardi Restricting PrintingClosed Pre-purchase questions for wpDataTables   Updated September 24, 2018 at 9:15am   2 Most recent comment from [deleted]:Hi Elizabeth,Thank you for your inquire.Unfortunately at this moment we do not have option to lock the table so it can't be copied or printed. This could be done but it will require code customizatio ... AAARob memory problemClosed   wpDataTables   Updated September 24, 2018 at 9:09am   13 Most recent comment from Isidora Markovic:Hi AAARob,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We check your table and we found out that you don't have unique id column ... Robinre Employee stuck at "please wait"Closed   Amelia   Updated September 24, 2018 at 9:05am   8 Most recent comment from Robinre:Right now its not a problem sine the client can use the WP dashbord grgaortiz Documentation LinksClosed   Amelia   Updated September 22, 2018 at 7:45pm   2 Most recent comment from [deleted]:Hi grgaortiz, Thank you for reporting this. We have restored wpamelia.com Alan Edit Security FieldClosed   wpDataTables   Updated September 22, 2018 at 1:05am   5 Most recent comment from Alan:I totally agree, this was more a suggestion not an issue.  I work around all this using Form Maker to assign the WP ID even if the person who is entering the data in MYSQL, hence the WPDATA table, i ... lakat configure working hoursClosed   Amelia   Updated September 21, 2018 at 9:28am   2 Most recent comment from [deleted]:Hi Katja,Thank you for the purchase.- How can I set my working hours if they vary every day and from week to week? Monday I might be able to offer my service from 10-11 am, Tuesday not at all, Wednes ... Frank ErrorsClosed   wpDataTables   Updated September 21, 2018 at 8:54am   8 Most recent comment from Isidora Markovic:Hi tyomka1, About the question: When you have questions or issues which are not related to the title of the active ticket can or you are posting on thickets that are not yours  please open a new o ... germac74 Attendence TrackerClosed   wpDataTables   Updated September 21, 2018 at 8:41am   6 Most recent comment from Isidora Markovic:Hi germac74,My suggestion is to contact support of Gravity forms and check is it possible to do that on front-end with the form. If is possible then you will be able to make table with Gravity form i ... MJ MSSQL stored proceduresClosed   wpDataTables   Updated September 20, 2018 at 11:49am   2 Most recent comment from Isidora Markovic:Hi schohan,Thank you for your purchase.We are using php parser to manipulate a query and he have full support for the MySQL dialect for the following statement types: SELECT INSERT UPDATE DELE ... Bisola Oloyede It is related to the wpdatatablesClosed Pre-purchase questions for wpDataTables   Updated September 20, 2018 at 9:42am   10 Most recent comment from [deleted]:Hi,Unfortunately there is no option to include the chats in Report Builder reports at this moment.  MJ Separate SQL connections, MSSQL supportClosed   wpDataTables   Updated September 20, 2018 at 9:34am   9 Most recent comment from Isidora Markovic:Hi schohan,I am glad that you found a solution.Best regards.