We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Dustin Reid Serialized PHP no rows errorClosed   wpDataTables   Updated September 20, 2018 at 9:33am   8 Most recent comment from Isidora Markovic:Hi Dustin,I am glad that you find what cause the issue and that you now can make all tables in plugin.Best regards. Thierry checking out some of the options....Closed Pre-purchase questions for wpDataTables   Updated September 20, 2018 at 9:28am   2 Most recent comment from [deleted]:Hi Thierry,Thank you for your inquire.For handling URLs in our plugin we designed special column type - URL link and you can find more information about it in our - Documentation. This column will al ... Collin Blake Customizing Amelia's FontsClosed   Amelia   Updated September 20, 2018 at 9:20am   2 Most recent comment from [deleted]:Hi Collin, It can't be done from the plugin's backend but there is a workaround for this. In one of the future releases we will probably add an option on customize page so you will be able to choose ... dskaw Url passingClosed   wpDataTables   Updated September 20, 2018 at 9:04am   4 Most recent comment from Miloš Jovanović:Hi dskaw,Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.My suggestion is to take a look at this link from our ... Craig McColl Catalog with Dark BackgroundClosed   Amelia   Updated September 20, 2018 at 8:42am   10 Most recent comment from [deleted]:Hi Craig McColl,We will take a look at this issue in one of the next updates. Thank you for reporting and clarifying inaccord Not RespondingClosed   wpDataTables   Updated September 20, 2018 at 8:23am   21 Most recent comment from Miloš Jovanović:Hi inaccord,Unfortunately still not due to vacations some of our developers are on holiday so for now we do not have free developers at the moment.Best regards. jennifervision [ameliacatalog category=1] dClosed   Amelia   Updated September 19, 2018 at 7:10pm   5 Most recent comment from jennifervision:Got it, thank you!  Natak Service descriptionClosed   Amelia   Updated September 19, 2018 at 2:59pm   6 Most recent comment from Natak:Yes,but if I tried to place 2 services shortodes in one page (I view description!) but booking doesn't work :) Johanna Email NotificationClosed   Amelia   Updated September 19, 2018 at 12:58pm   5 Most recent comment from Johanna:Ok, great.Thank you! Craig McColl Cannot change customer details front endClosed   Amelia   Updated September 19, 2018 at 11:14am   6 Most recent comment from Craig McColl:"I propose you to open a private mode window in your browser to test the site. Like that you don't need to logout from the first window."Good idea, thanks. I will try that. Jim Tucker Backend speedClosed Pre-purchase questions for wpDataTables   Updated September 19, 2018 at 9:52am   4 Most recent comment from [deleted]:Hi Jim Tucker,Thank you for your kind words. We'd greatly appreciate it if you could take a minute and leave a review on CodeCanyon on this link. Thanks!  Natak Search page configurationClosed   Amelia   Updated September 19, 2018 at 9:51am   2 Most recent comment from [deleted]:Hi Natak,Thank you for the purchase.Unfortunately something like this is not possible in the current version of the plugin, but we have plans to add a feature to add an attribute in the shortcode so ... Rob Chisholm Load Time for Dashboard with Column Sum MetricsClosed Pre-purchase questions for wpDataTables   Updated September 19, 2018 at 9:46am   2 Most recent comment from [deleted]:Hi Rob,Thank you for your inquire.Sorry I didn't quite understand your request. It would be really helpful if you could explain it in little more details (possible screenshoot/screencast). By report d ... Andres Eenmaa multiple tabs/headers in excel fileClosed Pre-purchase questions for wpDataTables   Updated September 19, 2018 at 9:37am   4 Most recent comment from [deleted]:Hi Andres,You need to have one table on the sheet so our plugin could understand where your table begins , which is the header row, column types etc. In your file there is more than one table and my g ... people9300 plugin will not installClosed   wpDataTables   Updated September 19, 2018 at 9:29am   4 Most recent comment from Miloš Jovanović:HI people9300,Can you please try to clear your browser cache and tell me is issue gone.Also please deactivate and activate our plugin .Best regards.