We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Timo Räker Attachment-FieldClosed   wpDataTables   Updated October 8, 2018 at 3:12pm   6 Most recent comment from Isidora Markovic:Hi Timo,You are welcome.   If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if you could take a minute and leave a Review o ... projectlobster When someone books on a cancelled appointment it also gets cancelledClosed   Amelia   Updated October 8, 2018 at 3:02pm   2 Most recent comment from Isidora Markovic:Hi projectlobster,Thank you for your purchase.This issue was forward to my development team to check it out. I can confirm now that this is the bug on our side and thank you very much for reporting ... Alan EDIT Own DataClosed   wpDataTables   Updated October 11, 2018 at 2:50am   4 Most recent comment from Alan:This can be closed, I do not introduce any more than 1 table per SQL for a table. bizarro5 Won't LoadClosed   Amelia   Updated October 8, 2018 at 12:06pm   7 Most recent comment from bizarro5:I most definitely will! ronykrell23 PricingClosed   Amelia   Updated October 8, 2018 at 11:38am   2 Most recent comment from Isidora Markovic:Hi ronykrell23,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately that is not possible, beca ... timjo Table not responsive for iPhone8Closed   wpDataTables   Updated October 8, 2018 at 9:38am   4 Most recent comment from Isidora Markovic:Hi timjo,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.That plus sign is the image like you can see from Inspect ... gporter chart wizardClosed   wpDataTables   Updated October 8, 2018 at 9:22am   4 Most recent comment from Isidora Markovic:Hi gporter,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.As I suggest in previous post do you try to change the theme and see it ... kiprasbiel Apply HTML formatting to servicesClosed   Amelia   Updated October 8, 2018 at 9:22am   2 Most recent comment from Miloš Jovanović:Hi kiprasbiel,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.One of our other use ... Nehemiah Rodriguez Plug in not showing dataClosed Pre-purchase questions for wpDataTables   Updated October 8, 2018 at 9:15am   2 Most recent comment from [deleted]:Hi Nehemiah,Please open a ticket in corresponding section of this support (in this case wpDataTables) and one of our support managers will do their best to help you. This one is reserved for pre-pu ... lnuth Looking for solution to PUBLIC TICKET #1667991Closed   wpDataTables   Updated October 8, 2018 at 9:05am   2 Most recent comment from Isidora Markovic:Hi lnuth,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We can't make private tickets or comments to p ... mark fs Responsive just like DataTables.net?Closed   wpDataTables   Updated October 8, 2018 at 8:16am   2 Most recent comment from Isidora Markovic:Hi mark,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.We notice that you open two tickets with same q ... mark fs Responsive just like DataTables.net?Closed   wpDataTables   Updated October 8, 2018 at 8:08am   2 Most recent comment from Isidora Markovic:Hi  mark,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment something like t ... Zach wpDataTables purchaseClosed Pre-purchase questions for wpDataTables   Updated October 5, 2018 at 8:42pm   4 Most recent comment from [deleted]:Hi Zach, Glead to hear that you solved the problem. You should be able to find your purchase key on Envato Marketplace. paulmike73 Authorisation of tables.Closed   Gravity Forms integration for wpDataTables   Updated October 5, 2018 at 1:30pm   5 Most recent comment from paulmike73:Got it, thanks for your help in setting me on the right track, Paul mark fs FYI - To anyone integrating with other "stuff' (e.g., Google Maps)Closed   wpDataTables   Updated October 5, 2018 at 1:01pm   2 Most recent comment from Isidora Markovic:Hi mark, Thank you for your purchase. We notice that you open two tickets with same issue and we already answer you on first one so I will close this one. Thank you for understanding. Best regar ...