We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

r1c0 Allow HTML in custom fieldsClosed   Amelia   Updated October 4, 2018 at 9:46am   2 Most recent comment from [deleted]:Hi r1c0,Thank you for your inquiry.Unfortunately, html tags are not supported at the moment, but we will write this on our list and reconsider for adding in the next versions. cruzce Booking Wizard Success RedirectionClosed   Amelia   Updated October 4, 2018 at 8:50am   4 Most recent comment from [deleted]:Hi cruzce,Thank you for your suggestion, it is a very good idea. We have added this on our To Do list and we will reconsider adding this option for one of the future version. We'd greatly appreciate ... BHAVESH My feature suggestions are not showing upClosed   Amelia   Updated October 4, 2018 at 8:44am   4 Most recent comment from [deleted]:Hi Bhavesh,Thank you for your explanation. I will include these ideas on our Features list, so we can track the number of votes and consider it for the future releases.Thank you once again! patrickwolfe front-end drop down brokenClosed   wpDataTables   Updated October 4, 2018 at 8:31am   7 Most recent comment from Isidora Markovic:Hi patrickwolfef,If you mean on https://wordpress.org/themes/mywiki/ then yes this theme use bootstrap framework  as our plugin  and include him in header of the html element and there is a conf ... jko5er Sum ColumnsClosed   wpDataTables   Updated October 4, 2018 at 7:23am   7 Most recent comment from Isidora Markovic:Hi jko5er,You are welcome.I am glad that you found what cause the issue. If you have any more issues or questions feel free to open a new ticket, we will gladly help. We'd greatly appreciate it if ... Matthew Zimmer Multi-tableClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 10:34pm   2 Most recent comment from [deleted]:Hi Matthew,Thank you for your inquire.I'm not sure that I understand second part so please could you explain it to me with little more details. Some screenshots/screencast would be really helpful as w ... Konstantinos All users see the same list, but each user edit own data for one columnClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 9:52pm   2 Most recent comment from [deleted]:Hi Konstantinos,Thank you for your inquire.Unfortunately something like this is not possible with built in options. We do have options to allow users to see and edit their own data but this option wo ... Alice Sum Calculated ColumnsClosed Pre-purchase questions for wpDataTables   Updated October 3, 2018 at 9:48pm   2 Most recent comment from [deleted]:Hi Alice,Thank you for your inquire.Unfortunately both of these options are not available at the moment. I added to our idea list and we will discuss implementing it for the future releases.  rodel ednalan wpdatatables filteringClosed   wpDataTables   Updated October 3, 2018 at 4:26pm   9 Most recent comment from gurutributario:I think this is only and excuse for making me buy again support. This is an issue caused by your updates, not because i don't know how to use the plugin, besides from this ticket, its obvious that i ... cccfitness InstallatinClosed   Amelia   Updated October 3, 2018 at 11:51am   2 Most recent comment from [deleted]:Hi cccfitness,It must be downloaded as a .zip file. Can you please go to https://codecanyon.net/downloads and click download button. When you click on it you will get codecanyon-22067497-amelia-en ... fbguillot TranslationClosed   Amelia   Updated October 3, 2018 at 10:18am   13 Most recent comment from fbguillot:GREAT! Thanks a lot even if it was simple to make it work. chrisly Editing Table IssuesClosed   wpDataTables   Updated October 3, 2018 at 9:19am   7 Most recent comment from Isidora Markovic:Hi chrisly,We check your website and table id that you provide and we found out that is working as it should. We change first input in edit modal and we successfully save the data. After that we retu ... Pierre Ufland Technical issues with the Divi themeClosed   wpDataTables   Updated October 3, 2018 at 8:40am   23 Most recent comment from Isidora Markovic:HI Pierre,I'm glad you'll leave a review. It means us a lot.Thanks in advance.Best regards. gruffdesign Spinning keeps spinning but nothing loadsClosed   Amelia   Updated October 3, 2018 at 6:37am   6 Most recent comment from [deleted]:Hi, the problem was that employee didn't have assigned service. I have assigned him a service, and booking page now works. TheDust Values instead of percentage on Google pie chartClosed   wpDataTables   Updated October 2, 2018 at 10:47am   2 Most recent comment from Isidora Markovic:Hi TheDust,Thank you for your purchase.You can check in our documentation about wpDataCharts callbacks .  Every chart exposes several options that customize its look and feel. Charts usually supp ...