We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Kaplan Uploading CSV to existing TableClosed   wpDataTables   Updated October 1, 2018 at 8:07am   2 Most recent comment from Isidora Markovic:Hi Richard,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment there’s no bui ... Richard Kaplan User Data LimitationsClosed   wpDataTables   Updated October 1, 2018 at 7:59am   2 Most recent comment from Isidora Markovic:Hi Richard,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment there’s no bui ... PilotPhotog can you allow managers to delete appointmentsClosed   Amelia   Updated October 1, 2018 at 6:58am   4 Most recent comment from [deleted]:Hi PilotPhotog,  This is not currently planed for development, as this functionality can be achieved with external plugin. But we do follow  required features, from our features list here. We pla ... Chris LookUp FieldsClosed Pre-purchase questions for wpDataTables   Updated September 30, 2018 at 8:48pm   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquire.For solving problem like this we developed foreign key option - Documentation. You need to have second table which will have two columns. In first client ids and in ... ViaMarket Javascript errorClosed Pre-purchase questions for wpDataTables   Updated September 30, 2018 at 8:39pm   2 Most recent comment from [deleted]:Hi ViaMarket,This error looks like bootstrap conflict with some other plugin or your theme. You can find option to control if bootstrap will be included in our plugin on Settings page. If the problem ... americki amelia 1.3 not workingClosed   Amelia   Updated September 28, 2018 at 3:29pm   3 Most recent comment from americki:All cleared up!  ineditabiella Calculating increment %Closed   wpDataTables   Updated September 28, 2018 at 8:56am   2 Most recent comment from Isidora Markovic:Hi ineditabiella,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution . However it appears in requests from time to time so we will add to our idea list and look int ... alaez90 Change nameClosed   Amelia   Updated September 28, 2018 at 8:14am   2 Most recent comment from [deleted]:Hi alaez90,I will close this ticket since I answered you to the other one. alaez90 Zip CodeClosed   Amelia   Updated September 28, 2018 at 8:13am   6 Most recent comment from [deleted]:Hi alaex90,Yes, you can change this in .po files with English translation using the Poedit.  Karin Print wpdatatableClosed   wpDataTables   Updated September 28, 2018 at 8:01am   4 Most recent comment from Isidora Markovic:Hi per_web, When you post question or issues on ticket that are not yours or have questions or issues which are not related to the title of the active ticket can you please open a new one and we wi ... Ozgur Kaya ShortcutCode is not working in PHP snippetClosed   wpDataTables   Updated September 28, 2018 at 7:55am   2 Most recent comment from Isidora Markovic:Hi Ozgur,Thank you for your purchase.Shortcodes in WordPress are bits of text you can use in the content area to invoke some kind of function to accomplish certain tasks. You can write your own short ... Richard Kaplan Multisite CompatibilityClosed Pre-purchase questions for wpDataTables   Updated September 27, 2018 at 9:15pm   5 Most recent comment from Richard Kaplan:ThanksTo clarify - I need the ability for each subsite to be able to have its own private comments and private edits to the data.In that case, do I need to clone the database for each subsite?   I ... Richard Kaplan Archive posts to MySQL?Closed Pre-purchase questions for wpDataTables   Updated September 27, 2018 at 9:03pm   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquire.Our plugin is designed to create a tables either by reading data source like MySQL or by reading and writing in the data source like manually created tables. So ... rajukrishnan krisnna how to woo commerce login and able to book servicesClosed   Amelia   Updated September 27, 2018 at 3:39pm   2 Most recent comment from [deleted]:This is not possible. You would need to use some plugin for restricting access to specific pages with amelia shortcode, for WooCommerce customer role. rajukrishnan krisnna Confirm button redirection to woo commerce check out pageClosed   Amelia   Updated September 28, 2018 at 11:41am   8 Most recent comment from [deleted]:Hi rajukrishnan, I can see that users must be logged in, in order to add any product item to the cart. This functionality is probably caused because of the plugin "Login to See Add to Cart and Prices ...