We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Pierre Ufland Technical issues with the Divi themeClosed   wpDataTables   Updated October 3, 2018 at 8:40am   23 Most recent comment from Isidora Markovic:HI Pierre,I'm glad you'll leave a review. It means us a lot.Thanks in advance.Best regards. gruffdesign Spinning keeps spinning but nothing loadsClosed   Amelia   Updated October 3, 2018 at 6:37am   6 Most recent comment from [deleted]:Hi, the problem was that employee didn't have assigned service. I have assigned him a service, and booking page now works. TheDust Values instead of percentage on Google pie chartClosed   wpDataTables   Updated October 2, 2018 at 10:47am   2 Most recent comment from Isidora Markovic:Hi TheDust,Thank you for your purchase.You can check in our documentation about wpDataCharts callbacks .  Every chart exposes several options that customize its look and feel. Charts usually supp ... Jeremy RelationshipsClosed   wpDataTables   Updated October 2, 2018 at 10:29am   2 Most recent comment from Isidora Markovic:Hi Jeremy,Thank you for your purchase.You can take a look in our documentation about Foreign key: Creating table relations in WordPress tablesBest regards. Able_greg before buy formidable formClosed   wpDataTables   Updated October 2, 2018 at 10:03am   4 Most recent comment from Isidora Markovic:Hi Greg,With Gravity forms  integration for wpdatatables you can made editable tables, but unfortunately editing files throw edit modal is not possible  at the moment.Best regards. MARIO ALVARADO No work the input typeClosed   wpDataTables   Updated October 2, 2018 at 9:42am   7 Most recent comment from Isidora Markovic:Hi MARIO,We access to your website and we can see that dropdowns are working find in backend. (attachment)We also notice that you turn off options that include full bootstrap in backend and front, so ... Mads Nielsen Time zoneClosed   wpDataTables   Updated October 2, 2018 at 9:02am   2 Most recent comment from Isidora Markovic:Hi Mads,Thank you for your purchase.I can confirm now that this is the bug on our side and thank you very much for reporting it.  I forwarded this to my team and it will be fixed for the next updat ... Mushfikur Rahman Conditional Formatting and SuffixClosed   wpDataTables   Updated October 2, 2018 at 9:01am   15 Most recent comment from Isidora Markovic:Hi Mushfikur,You are welcome.Best regards. zanza1969 Graziani Fatal error: Uncaught WDTExceptionClosed   wpDataTables   Updated October 2, 2018 at 8:30am   6 Most recent comment from Isidora Markovic:Hi zanza1969,From that version there was a lot of back-end and front-end improvements and also security measures that increase plugin quality and design. Your Excel file should be on the same dom ... Garrett Reed Conditional FormattingClosed Pre-purchase questions for wpDataTables   Updated October 1, 2018 at 9:46pm   2 Most recent comment from [deleted]:Hi Garrett,Thank you for your inquire. Unfortunately there is no such an option with conditional formatting at this moment. Maybe you could use one more column in g sheet to calculate necessary perc ... Alan SubTotalsClosed   wpDataTables   Updated October 1, 2018 at 3:57pm   4 Most recent comment from Isidora Markovic:Hi Alan,We already answer you there so I will close this one.BEst regards. Alan Summary of Table RowsClosed   wpDataTables   Updated October 1, 2018 at 3:55pm   18 Most recent comment from Isidora Markovic:Hi Alan, I visit your database and that view and you have issues because of the last column in view.(attachment 1) We export data from table that you use in this view and also view itself and we ge ... michiiee Adjusting CSS of the Edit Popup DialogClosed   Gravity Forms integration for wpDataTables   Updated October 1, 2018 at 12:40pm   16 Most recent comment from michiiee:Hi Milos,ok. I have already contacted a freelancer that would do the custom code for me. I just wanted to ask you because 500$+ seems a lot for that feature. But if your developers won't do that custo ... kiprasbiel Mobile view of booking widgetClosed   Amelia   Updated October 1, 2018 at 9:32am   3 Most recent comment from kiprasbiel:Thanks, worked like a charm! qirex View ALL of users unique dataClosed   wpDataTables   Updated October 1, 2018 at 8:31am   5 Most recent comment from Isidora Markovic:Hi qirex,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.You are welcome.  If you have any more issues or questions feel free to ...