As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

georgelabrana Search box not workingClosed   wpDataTables   Updated November 16, 2018 at 9:32am   2 Most recent comment from Miloš Jovanović:Hi georgelabrana,Thank you for your purchase.I assume that you are using MySQL table with server side option turned on. If your MySQL-query based wpDataTable doesn’t work correctly with server-sid ... mandilynnwrites InstallationClosed   Amelia   Updated November 16, 2018 at 8:46am   6 Most recent comment from [deleted]:Hi mandilynnwrites, It seems that there is a conflict with LearnPress plugin. When it is deactivated, Amelia is working as it should. As I see they are loading all their scripts on all WordPress pag ... milesbrennan Hiding Row for Null ValueClosed   wpDataTables   Updated November 16, 2018 at 7:50am   3 Most recent comment from milesbrennan:Hi Bogdan,Don't worry, I've changed my query to convert all "NULL" fields to "0", the only return results ">0".However it would be useful to be able to hide a row if any of the fields match a criteria ... mmointernational Image in cell through Google SpreadsheetClosed   wpDataTables   Updated November 15, 2018 at 3:18pm   10 Most recent comment from Miloš Jovanović:Hi mmointernational, You are welcome. Best regards. Abeastudios Problem with installation pluginClosed   wpDataTables   Updated November 15, 2018 at 1:14pm   2 Most recent comment from Isidora Markovic:Hi Abeastudios,Thank you for your purchase.From version 2.3 minimum required PHP version for wpDataTables is 5.6. Can you please update your PHP version on that server? Best regards. Geoff OCallaghan Drop Down BoxClosed   wpDataTables   Updated November 15, 2018 at 1:12pm   2 Most recent comment from Isidora Markovic:Hi Geoff,Thank you for your purchase.It should be working.Please be aware that sorting and searching may not work as expected for complex entries when server side is turned on. This problem is on Gra ... OWEN GARRATT embed codesClosed   Amelia   Updated November 15, 2018 at 12:19pm   2 Most recent comment from Isidora Markovic:Hi Owen,Thank you for your purchase.Unfortunately at the moment there’s no built-in solution. Only way that you can embed Amelia on page is with shortcode.At the moment we don't have Zapier integra ... mmointernational Column widthClosed   wpDataTables   Updated November 15, 2018 at 11:17am   12 Most recent comment from Isidora Markovic:Hi mmointernational,You are welcome.Best regards. Christian Kurek Select row from buttonClosed Pre-purchase questions for wpDataTables   Updated November 15, 2018 at 11:16am   4 Most recent comment from [deleted]:Hi Christian,Unfortunately this is not possible. This would require some custom coding. boyboywow Multiple category in shortcodeClosed   Amelia   Updated November 15, 2018 at 11:15am   9 Most recent comment from [deleted]:Hi,Sorry for the delayed answer. We see that you managed to hide the categories on the mobile view too. Is it ok now? negenduust Link in custom fieldClosed   Amelia   Updated November 15, 2018 at 10:48am   2 Most recent comment from [deleted]:Hi negenduust, Unfortunately something like this isn't possible at the moment but as this is a good idea we have just added it in our plans and we will implement an option for adding the link in a c ... Creatium Table not updating using input (type=number) arrows up/downClosed   wpDataTables   Updated November 15, 2018 at 10:18am   6 Most recent comment from Isidora Markovic:Hi Creatium,You are welcome.We will try to be as soon as possible.Best regards. Geoff OCallaghan Default Date ValueClosed   wpDataTables   Updated November 15, 2018 at 10:02am   2 Most recent comment from Miloš Jovanović:Hi Geoff,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. Jim Dennison Filtered integer totallingClosed   wpDataTables   Updated November 15, 2018 at 10:01am   2 Most recent comment from Isidora Markovic:Hi Jim,Thank you for your purchase.At the moment it shows sum of all fields when you filtered the table made from gravity forms. I will forward this to my team to discuss this and try to find some so ... negenduust Translation Amelia to DutchClosed   Amelia   Updated November 15, 2018 at 9:48am   5 Most recent comment from Isidora Markovic:Hi negenduust,Yes we will help you.1. Download the Amelia plugin from CodeCanyon and save the .zip file on your computer. 2. Unzip downloaded .zip file. 3. You need to download and install POED ...