We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Zach Editable ColumnClosed Pre-purchase questions for wpDataTables   Updated October 19, 2018 at 1:39pm   4 Most recent comment from Zach:Hi Miljko, Thank you. I just submitted a new one.-Zach mmoershel csv importClosed   wpDataTables   Updated October 19, 2018 at 1:24pm   4 Most recent comment from Isidora Markovic:Hi Marianne,I will forward this to my team to investigate.Best regards. Fabian Watrinet Multi languageClosed   Amelia   Updated October 19, 2018 at 12:55pm   2 Most recent comment from Miloš Jovanović:Hi Fabian Watrinet,Thank you for your purchase.We are using standard translate mechanism with PO and MO files which should be translatable with WPML or Poedit.We do not have German language because ... yellow_pixel eliminate title name pendantsClosed   Amelia   Updated October 19, 2018 at 10:48am   4 Most recent comment from Isidora Markovic:Hi yellow_pixel,You are welcome.Sorry but I did not quite understand what are you trying to achieve. Can you please explain me more and send me some example/screenshot/screencast, so I can give yo ... jmtorrese accents do not appear in orderClosed   wpDataTables   Updated October 19, 2018 at 10:18am   6 Most recent comment from Miloš Jovanović:HI jmtorrese,May I kindly suggest you to open a new ticket so we can keep our "one issue per ticket" policy.You can open as many tickets as you want and our agents will help you as soon as they can.B ... Skintens error code 405Closed   Amelia   Updated October 18, 2018 at 11:53am   2 Most recent comment from Isidora Markovic:Hi Lina, Thank you for the purchase. Error 405 is happening when some of the HTTP methods are not allowed on your server. Can you please contact your hosting provider and ask them to allow these HTT ... zestsms Add argument to wpdatatables_filter_cell_valClosed   wpDataTables   Updated October 18, 2018 at 11:30am   2 Most recent comment from Miloš Jovanović:HI zestsms,Thank you for your purchase.Unfortunately the hooks are only accepting the values that are displayed in the documentation.In your case the only way to add and work with $columnMetadata is ... mikehochwald Horizontal Scrollbars not showingClosed   wpDataTables   Updated October 18, 2018 at 10:25am   5 Most recent comment from Isidora Markovic:Hi mikehochwald,We visit page that you provide, and we test it on all browsers on Mac, and we can see that is working fine. (attachment)Please when you send credentials or sensitive data please check ... michiiee Disable/Hide Editing ButtonsClosed   wpDataTables   Updated October 18, 2018 at 9:40am   7 Most recent comment from Isidora Markovic:Hi Michael, You are welcome. Best regards. Ajay Krishnan Need a custom notification in AmeliaClosed Pre-purchase questions for Amelia   Updated October 18, 2018 at 9:24am   2 Most recent comment from [deleted]:Hi Ajay Krishnan,Thank you for the inquiry.Unfortunately something like this is not possible at the moment. For now something like this would be possible just with custom coding. We will think about ... Laura K Sorensen multi-level donut/pie chartsClosed Pre-purchase questions for wpDataTables   Updated October 17, 2018 at 5:26pm   3 Most recent comment from Laura K Sorensen:Thanks for this info, Milos! niamhkehoe Can't access Employees dataClosed   Amelia   Updated October 17, 2018 at 3:38pm   15 Most recent comment from [deleted]:You don't see this checkbox? dnuttall URL target="_blank"Closed   wpDataTables   Updated October 17, 2018 at 2:41pm   4 Most recent comment from Miloš Jovanović:HI dnuttall,No problem at all, that's why we are hereIf you have any more issues feel free to open a new ticket, we will gladly help.Best regards. trade_vision Connect to remote MySQL serverClosed   wpDataTables   Updated October 17, 2018 at 2:34pm   6 Most recent comment from Miloš Jovanović:HI trade_vision,Glad to hear that the issue is gone and sorry for not replying earlier.That error refers for some restrictions, I hope that now everything will work fine.Best regards. osteopathie-rotherbaum how to install an updateClosed   Amelia   Updated October 17, 2018 at 1:03pm   3 Most recent comment from osteopathie-rotherbaum:Thank you :)