We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

osteopathie-rotherbaum how to install an updateClosed   Amelia   Updated October 17, 2018 at 1:03pm   3 Most recent comment from osteopathie-rotherbaum:Thank you :) mikehochwald Table needs to Edit only not Add NewClosed   wpDataTables   Updated October 17, 2018 at 10:01am   2 Most recent comment from Miloš Jovanović:HI mikehochwald,Thank you for your purchase.This can be done by hiding ADD NEW button with the CSS.You can take a look at our FAQ section how you can hide that button.Best regards. Anton Gabrie Filtering issuesClosed   wpDataTables   Updated October 17, 2018 at 9:52am   2 Most recent comment from Isidora Markovic:Hi Anton,Thank you for your purchase.Please note that this tool is not an ultimate query generator, it just constructs a suggestion of a query. We constantly work on improving it, but SQL is such a ... Grant InstallationClosed   wpDataTables   Updated October 17, 2018 at 9:43am   4 Most recent comment from Miloš Jovanović:HI Grant,Very strange.I am sending you a file in attachment so can you please try to install it from the file below.Let me know.Best regards. foq Pagination Anchor LinkClosed   wpDataTables   Updated October 17, 2018 at 9:40am   2 Most recent comment from Miloš Jovanović:Hi foq,Thank you for your purchase.Sorry to disappoint you but unfortunately calling the pagination page from the URL link is something that is not possible to achieve with the plugin built in featur ... kiprasbiel Register multiple clients over the same emailClosed   Amelia   Updated October 17, 2018 at 9:21am   2 Most recent comment from [deleted]:Hi kiprasbiel,Thank you for the purchase.Unfortunately it is not possible to disable this, because email must be unique in the database. However you can use email like this:[email protected] ... magikwebr Change float formatClosed   wpDataTables   Updated October 17, 2018 at 8:04am   4 Most recent comment from Isidora Markovic:Hi magikwebr,Sorry for misunderstanding,Yes this option is available only for integers column type. Changing in database will not have effect, because require  also some code customization to make th ... francesa Actions and hooks not firing at allClosed   wpDataTables   Updated October 17, 2018 at 7:48am   16 Most recent comment from Isidora Markovic:Hi francesa,You are welcome.You can subscribe to our newsletter to get notifications about new cool features, promotions, giveaways or freebies. We send about 1 message per month and never spam! If ... michiiee How to Style clear filter buttonClosed   wpDataTables   Updated October 17, 2018 at 7:43am   6 Most recent comment from Isidora Markovic:Hi Michael,We are constantly working on improvements in our plugin, documentation and also support help center so m users can easily use it and customize depends on their needs.Those CSS class you c ... Xander Stevens Foreign key lookupClosed   wpDataTables   Updated October 16, 2018 at 2:54pm   16 Most recent comment from Miloš Jovanović:HI Xander,Currently we are preparing the new update which i hope that it will be released next week, but the fix for the foreign keys in this case is when in both tables option Users can see and edit ... Kris Quagliana Pre Purchase QuestionClosed Pre-purchase questions for wpDataTables   Updated October 16, 2018 at 11:49am   2 Most recent comment from [deleted]:Hi Kris Quagliana,Something like that is not possible, because we are not creators of Posts Table Pro plugin. You can purchase wpDataTables plugin at this link - https://codecanyon.net/item/wpdatat ... Luke Hogan Hogan Pick Range Chart bugClosed   wpDataTables   Updated October 16, 2018 at 10:50am   2 Most recent comment from Isidora Markovic:Hi Luke,Thank you for your purchase.Sorry to hear your frustration, this is not something that we want to achieve here, so I will try to explain. There are 2 options to pick a range: Click&drag (E ... magikwebr Google Pie Chart suffixClosed   wpDataTables   Updated October 16, 2018 at 9:37am   2 Most recent comment from Miloš Jovanović:Hi magikwebr,Thank you for your purchase.You can take a look at our documentation about wpDataCharts callbacks  where you can see how you can customize the charts.Also maybe this link from the Google ... cpshart Default %CURRENT_USER_ID% into Column settings user_id, EDITING, Predefined value(s)Closed   wpDataTables   Updated October 16, 2018 at 8:38am   7 Most recent comment from cpshart:Hi MilanThanks for the response, no problems very pleased with your support.Best RegardsColin BHAVESH Updating Amelia from WP AdminClosed   Amelia   Updated October 15, 2018 at 5:30pm   2 Most recent comment from [deleted]:Hi BHAVESH,Thank you for the purchase.This will be possible from the next update. We have added support for auto update in the version 1.3.1, and when we release next version (probably 1.3.2) then yo ...