As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

william crowther Time data fieldClosed   wpDataTables   Updated August 23, 2019 at 12:08pm   6 Most recent comment from Aleksandar Vuković:Hi again william.When it comes to charts, you can manipulate them if you're familiar with wpDataCharts callbacks.  Every chart exposes several options that customize its look and feel. Charts us ... Didin Error add eventClosed   Amelia   Updated August 23, 2019 at 12:03pm   4 Most recent comment from Miloš Jovanović:HI Didin.OK I can see the 502 Bad Gateway error ( attachment) This is actually the "502 Bad Gateway error", and it means that one server on the internet received an invalid response from another ... Ben Kaesehagen Mysql query preview has results, created table does notClosed   wpDataTables   Updated August 23, 2019 at 11:59am   6 Most recent comment from Aleksandar Vuković:Hi again Ben.Well when you're creating a table using the query constructor - it has some issues like I mentioned before. It tries to guess what you wanted to query, and even though it came up wi ... Brian Booking Plugin Saying I Don't Have Category/Service/Employee SetupClosed   Amelia   Updated August 23, 2019 at 11:43am   4 Most recent comment from Michael:I experience the same issue, also after clearing the cache. Any idea how to solve it?Michael Chris Paterson Dynamic QuestionsClosed Pre-purchase questions for wpDataTables   Updated August 23, 2019 at 10:57am   4 Most recent comment from Aleksandar Vuković:Hello Chris.Unfortunately we don't yet have a live sandbox where you can test it, but on the link I provided, you do have a live table, where you can see how it behaves.The addon works with the ... Tristan Stripe recurring paymentsClosed   Amelia   Updated August 23, 2019 at 10:48am   2 Most recent comment from Miloš Jovanović:HI Tristan,Thank you for your purchase.Sorry to disappoint you but unfortunately we do have recurring appointments at the moment, this will be included in the major update for the future releases.As ... Jai Malviya Customer DastboardClosed Pre-purchase questions for Amelia   Updated August 23, 2019 at 10:00am   2 Most recent comment from [deleted]:Hi Jai,Thanks for your interest!The one option we have right now is to cancel or reschedule from the backend, customer get Amelia Customer role and and s/he doesn't see anything else just her/hi ... Pawel Customize fields on EventClosed   Amelia   Updated August 23, 2019 at 9:07am   11 Most recent comment from Aleksandar Vuković:Hi again Ronnie.Sorry about that - you simply need to log into your account on our store and download the .zip file after a new update has been released.The credentials for the store have been sent ... Temper Making a field requiredClosed   Amelia   Updated August 23, 2019 at 8:54am   6 Most recent comment from Aleksandar Vuković:Hello Temper.Sorry to disappoint you, but unfortunately something like this cannot be done with the plugin's built in features.To do this would require customizing the code of the plugin, which i ... Julie Hubrecht couponsClosed   Amelia   Updated August 23, 2019 at 8:48am   6 Most recent comment from Aleksandar Vuković:Great news, Julie.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Temper Customer Privacy - restricting Amelia Managers from seeing certain customers appointmentsClosed   Amelia   Updated August 23, 2019 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello Temper.The “Amelia Manager” role has almost the same permissions as an “Administrator” role, but with a few important differences. A manager is allowed hide but not delete anything, a m ... Andreas AmeliaClosed   Amelia   Updated August 23, 2019 at 7:48am   11 Most recent comment from Aleksandar Vuković:Hey Andreas.Sure, you can revert to a previous version just like you'd update it. I'll attach 2.0.1 here, I'll just mark the response private, so only you and us will be able to see it. ... brenosic SchedulesClosed Pre-purchase questions for Amelia   Updated August 22, 2019 at 3:39pm   2 Most recent comment from [deleted]:Hi, Thank you for your interest. For now it is available for Events, but still under development for appointments. Samuelfortier4581 All my services got deletedClosed   Amelia   Updated August 22, 2019 at 2:21pm   23 Most recent comment from Miloš Jovanović:HI Sam,Glad to hear that.If you have any more questions feel free to open a new ticket, we will gladly help.Have a great day !Best regards. Krystle Bug: html bold doesn't workClosed   wpDataTables   Updated August 22, 2019 at 1:26pm   4 Most recent comment from Aleksandar Vuković:Hello James0977.If the solution that worked for Krystle didn't help you, please open a new private ticket, where you'll provide me with a temporary WP-admin login for your site where this ...