We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Jennifer Bishop Deposit payment optionsClosed Pre-purchase questions for Amelia   Updated August 9, 2019 at 1:12pm   2 Most recent comment from [deleted]:Hi Jennifer,Thank you for your interest in our plugin.Unfortunately we don't have deposit option at the moment. We only have option for customers to pay everything during the booking or on-site w ... Bart Lewis License CodeClosed   Amelia   Updated August 9, 2019 at 11:01am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.As I can see you are using the PRO version.You can go to  http://store.tms-plugins.com by logging with the credentials that you've received via mail when y ... iloop ACFClosed Pre-purchase questions for wpDataTables   Updated August 9, 2019 at 9:42am   2 Most recent comment from Isidora Markovic:Hi iloop,Thank you for your interest in wpdatatablesWordPress and its plugins store the data in a specific MySQL database, usually referred to as “WPDB”. The structure familiar to users, is base ... Ian Upload Excel file to be used in SQL QueryClosed Pre-purchase questions for wpDataTables   Updated August 9, 2019 at 9:05am   2 Most recent comment from Isidora Markovic:Hi Ian,Thank you for your purchase.If I understand you right, yes that is possible. You can use your Excel file and use third option in table wizard from which will be created table in database. You ... Ricardo Mendez Table Tools not workingClosed   wpDataTables   Updated August 9, 2019 at 8:10am   2 Most recent comment from Isidora Markovic:Hi Ricardo,Thank you for your purchase.Sorry for inconvenience,1) Can you please try to update manually plugin, because from your issue there is a change that some files are missing? You can download ... Frances Gonzalez MULTIPLE BOOKINGSClosed Pre-purchase questions for Amelia   Updated August 8, 2019 at 4:02pm   3 Most recent comment from Frances Gonzalez:Ok. Thank you. market99india automatically current time table wp data tablesClosed Pre-purchase questions for wpDataTables   Updated August 8, 2019 at 11:24am   2 Most recent comment from Miloš Jovanović:Hi market99india.Thank you for your inquire.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.Best regards. Jeremy Story table not creatingClosed   wpDataTables   Updated August 8, 2019 at 10:47am   2 Most recent comment from Miloš Jovanović:HI Jeremy,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effi ... BIASOTTO Simon Downloadable content on table linesClosed Pre-purchase questions for wpDataTables   Updated August 8, 2019 at 10:36am   2 Most recent comment from Miloš Jovanović:HI Simon,Thank you for your inquire.Sorry but I did not quite understand what are you trying to achieve, can you please describe me more or send me some example/screenshot so I can give you my sugges ... Bart Anestin FinancesClosed   Amelia   Updated August 8, 2019 at 8:35am   2 Most recent comment from Miloš Jovanović:HI Bart,Thank you for your purchase.About tax:Unfortunately we don't have such option with built in features, but we have integration with WooCommerce where this is possible. You can read more h ... josecorrea29 room reservationsClosed Pre-purchase questions for Amelia   Updated August 7, 2019 at 2:08pm   7 Most recent comment from josecorrea29:I get it. Thank you Sebastian Event Notification not sending first emailClosed   Amelia   Updated August 7, 2019 at 2:07pm   24 Most recent comment from Isidora Markovic:Hi Sebastian,We check your cPanel and we find that your tariff have enabled cronjobs and also where we can set it.(attachment) But they are still not working. We try different configurations but wit ... Shane Kelly Google CalendarClosed   Amelia   Updated August 7, 2019 at 11:19am   2 Most recent comment from Miloš Jovanović:HI Shane,Thank you for your purchase.In the google calendar settings you can enter placeholder which you would like to be displayed ( attachment) You can use the placeholders from the notification ... Yannis TRIANTAPHYLIDES Need special snippet hookClosed   wpDataTables   Updated August 7, 2019 at 10:50am   2 Most recent comment from Isidora Markovic:Hi Yannis,Thank you for your purchase.I suppose that you create table from SQL query. If that is true then you can use CONCAT function in MySQL. With which you can connect those properties from tab ... Autostopowicz input placeholderClosed   wpDataTables   Updated August 7, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi Autostopowicz,Thank you for your purchase.That is the custom solution. You can check some workaround on this linkhttps://stackoverflow.com/questions/9707021/how-do-i-auto-hide-placeholder-text-upo ...