We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Gokberk Can I do this with AmeliaClosed Pre-purchase questions for Amelia   Updated July 31, 2019 at 2:38pm   2 Most recent comment from [deleted]:Hi Gokberk,Thank you for your interest in our plugin.1. We have automatic synchronization with Google calendar but you should know that events from Google calendar are not shown in the Amelia, the eve ... Giuseppe Storelli API NotificationClosed Pre-purchase questions for Amelia   Updated July 31, 2019 at 12:37pm   2 Most recent comment from [deleted]:Hi Giuseppe,Thank you for your interest in our plugin.This would require code modification. The easiest way would be to modify one of the PHP classes (send method) located in "src/Infrastructure/Servi ... Tristin Resource bookingClosed Pre-purchase questions for Amelia   Updated July 31, 2019 at 11:35am   2 Most recent comment from [deleted]:Hi Tristan,Thank you for your interest in our plugin.Unfortunately, it is not in plan for next 6 months at least. Amelia does not support room bookings. The_Bark_Academy Group Booking QuestionsClosed Pre-purchase questions for Amelia   Updated July 31, 2019 at 11:32am   2 Most recent comment from [deleted]:Hi there,Thank you for your interest in our plugin.Unfortunately, we don't have these options right now, we have event feature that support recurring events, you can try on our demo site: https: ... innuenvato Spreadsheet Integration broken?Closed Pre-purchase questions for wpDataTables   Updated July 31, 2019 at 10:01am   2 Most recent comment from Aleksandar Vuković:Hello Andreas.I just worked with another customer and imported their Google Spreadsheet without any issues, so the plugin works correctly.The issue I'm getting, though, when I try to use that fi ... Steve Holloway Global TimesClosed   Amelia   Updated July 31, 2019 at 9:54am   2 Most recent comment from Aleksandar Vuković:Hello Steve.Thank you for your purchase, and for the kind words.You have an option in Amelia where you can show bookings in customer's time zone:It is located in the General settings of the plugi ... Michael Support / Question about Column Copy/PasteClosed   wpDataTables   Updated July 31, 2019 at 9:51am   8 Most recent comment from Aleksandar Vuković:HI again Michael.After I opened the file, I was able to generate a table from it using this URL:https://docs.google.com/spreadsheets/d/18T8PpRyOfM19sgF84kM9bT8EU-52oNn9e9Bv2NbOwVE/edit?ts=5d3f99c8#g ... John Howell Hiding empty columns on sort/filterClosed   wpDataTables   Updated July 31, 2019 at 9:33am   4 Most recent comment from Aleksandar Vuković:Thanks for the kind words, John.Us too, honestly. We've got a lot planned for the next few months, so it should be quite interesting in the near future.If you have any further questions or issue ... Peter How to limit number of Bringing people with youClosed   Amelia   Updated July 31, 2019 at 8:27am   2 Most recent comment from Aleksandar Vuković:Hello Peter.Thank you for your purchase.This will automatically be lowered depending on the maximum capacity you defined in each service:For this example, when you go to the booking form, you will onl ... ep Plugin capabilitiesClosed   Amelia   Updated July 30, 2019 at 10:16am   11 Most recent comment from Aleksandar Vuković:You're welcome epIf you ever decide to come back, you're more than welcome.Best regards. Frank Stripe integration compliance with Strong Customer AuthenticationClosed Pre-purchase questions for Amelia   Updated July 30, 2019 at 9:08am   2 Most recent comment from [deleted]:Hi Frank,Thank you for your interest in our plugin.Yes, Amelia has Stripe integration, right now we are testing the new version of integration which will be inline with SCA and will be released with o ... juan pablo loaiza Email notification format not workingClosed   Amelia   Updated July 30, 2019 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello juan pablo loaiza. Thanks for pointing that out to us. I have just tested the notifications, and can confirm that gmail, yahoo and outlook are showing the same behavior.  One of our developers ... badun MS SQL Filter, Search and Delete Row does not workClosed   wpDataTables   Updated July 30, 2019 at 7:56am   11 Most recent comment from Aleksandar Vuković:Alright Vad, sorry about asking for the credentials again.1. We have not had any issues with the databases, regardless of if they are saved as dbo or dba, but I will forward it to our developers, so ... Ashish Plugin Loading IssueClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 1:52pm   2 Most recent comment from Aleksandar Vuković:Hello Ashish.Thank you for your interest in our plugin.When the plugin fails to load, it usually implies there's a conflict with some other plugin or the theme you're using.Can you please pr ... Brian VerticalClosed Pre-purchase questions for wpDataTables   Updated July 29, 2019 at 11:30am   2 Most recent comment from Aleksandar Vuković:Hello again Brian.I am sorry, but I don't see any charts on this page, only a couple of tables. Did you mean to ask about them, perhaps?If so, something like this can be achieved, but please be ...