We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Mario González Blanco ServiceClosed Pre-purchase questions for Amelia   Updated August 2, 2019 at 8:52am   2 Most recent comment from [deleted]:Hi Mario,Thank you for your interest in our plugin.Yes, we have option to set minimum and maximum capacity for each service and each employee, so if you set 17 as the maximum capacity of the service t ... Randy Reineck Filter Font FormatingClosed   wpDataTables   Updated August 2, 2019 at 8:41am   6 Most recent comment from Aleksandar Vuković:You're welcome, Randy.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. Devforma blocking in service opptionsClosed   Amelia   Updated August 2, 2019 at 8:32am   4 Most recent comment from Aleksandar Vuković:Hi again cordially.Alright, in that case, there's no need to add the request to the "to-do" list, since it is already there, and we're working on implementing it.Best regards. Brendyne refundClosed   Amelia   Updated August 1, 2019 at 1:26pm   14 Most recent comment from Miloš Jovanović:Hi brendyne, The system that controls the refund policy and dates is automatic, but I will urge to give you a refund.I made this reply private because our policy is strict and the ticket is public so ... Mario Cantalupo wpdatatables_after_frontent_edit_row( $formdata, $rowId, $tableId )Closed   wpDataTables   Updated August 1, 2019 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Hi again Mario.As it is explained in documentation for this action: $formdata is the array of keys and values for editing, so when executed it will return the name of the column and the values of all ... Noel García Tables populated from json not getting updated on page refreshClosed   wpDataTables   Updated August 1, 2019 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello Noel.Thank you for your purchase.Just like Milos mentioned there:you must also refresh the page in order to see changesThis goes for back-end, as well as front-end pages. There is no dynamic ref ... ebaneth dollarClosed Pre-purchase questions for Amelia   Updated August 1, 2019 at 11:50am   2 Most recent comment from [deleted]:Hi ebaneth,Thank you for your inquiry.Yes, it is possible to change the currency. Go to the Settings page open the Payment settings and you will see option to change the currency, change it to euro or ... Simon Horner PaymentsClosed   Amelia   Updated August 1, 2019 at 11:43am   2 Most recent comment from Aleksandar Vuković:Hi again Simon.I answered your previous ticket before I saw this one.Thank you for letting us know about DIVI Bloom. We'll keep an eye out for that.Best regards. Alex Ribeiro Filter a specific date like birthdayClosed Pre-purchase questions for wpDataTables   Updated August 1, 2019 at 10:38am   4 Most recent comment from Aleksandar Vuković:I see Alex.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The filter cannot search between two dates. I tried to find a ... Amy TemplatesClosed   Amelia   Updated August 1, 2019 at 10:15am   2 Most recent comment from Miloš Jovanović:HI Amy,Thank you for your purchase.For accessing the code, we (as well as other plugins and themes) are using Vue.js. JS files are modified (minimized) in public version of plugin (in our developme ... Robert Culkin question before purchaseClosed Pre-purchase questions for Amelia   Updated August 1, 2019 at 8:02am   7 Most recent comment from Aleksandar Vuković:You're welcome Robert.Glad I could help.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. samtim11 HTML Not workingClosed   wpDataTables   Updated August 1, 2019 at 7:17am   7 Most recent comment from Aleksandar Vuković:Great news, samtim11.Thanks for letting me know. I'm glad to hear it works good.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Bes ... Mike McDougal clients ability to re-scheduleClosed   Amelia   Updated August 1, 2019 at 7:07am   4 Most recent comment from Aleksandar Vuković:You're welcome Mike.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. bsowebteam support licence price riseClosed Pre-purchase questions for wpDataTables   Updated August 1, 2019 at 7:04am   4 Most recent comment from Aleksandar Vuković:Hello again bsowebteam.Dully noted.We are constantly working on new features. Since the store has been released, we did have an increased amount of tickets, but simple questions which refer to docume ... Miguel Suarez Integration with 3rd party CMSClosed Pre-purchase questions for Amelia   Updated July 31, 2019 at 11:18pm   3 Most recent comment from Miguel Suarez:Thanks! We will check this out.