As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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Public Tickets

alcyonconsulting Problem with a new tableClosed   wpDataTables   Updated August 27, 2019 at 1:44pm   6 Most recent comment from Aleksandar Vuković:Ah, great troubleshooting, alcyonconsulting.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help.Best regards. blitzind Can it be used on a Website as a Service (WaaS) network?Closed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello Michael.Thank you for your interest in our plugin.I don't see why the plugin wouldn't work on your websites. Please note, though, that depending on the license you purchase you can us ... Frank Product QuestionClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 1:25pm   2 Most recent comment from Aleksandar Vuković:Hello Frank.Thank you for your interest in our plugin.Unfortunately, it is not possible to import existing data into Amelia, so I am not sure if that would work or not. Amelia works in the back-end, s ... Srinath Entry created timestampClosed   wpDataTables   Updated August 27, 2019 at 12:59pm   2 Most recent comment from Aleksandar Vuković:Hello Srinath.I am sorry to disappoint you, but unfortunately this is not implemented in the plugin's built in features. However, there is a workaround for this. For example, I created a simple ... TImmy Updating tableClosed Pre-purchase questions for wpDataTables   Updated August 27, 2019 at 12:17pm   2 Most recent comment from Aleksandar Vuković:Hello TImmy.Thank you for your interest in our plugin.When you import an external file, like CSV, the plugin creates a manual table, which is being stored in the database. After that, it doesn' ... Martin Time zones selector for customerClosed   Amelia   Updated August 27, 2019 at 11:49am   2 Most recent comment from Miloš Jovanović:Hi Martin,Thank you for your purchase.The best solution for this is to that your client setup the time zone that he/she is in.Set the timezone in the WordPress settings page, the right time zone wher ... Yannis TRIANTAPHYLIDES Limit number of appointments per dayClosed   Amelia   Updated August 27, 2019 at 11:46am   6 Most recent comment from Miloš Jovanović:HI Yannis, Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAddToCalendarLoaded() window. ... Tuomas Possibility to show the amount of participantsClosed Pre-purchase questions for Amelia   Updated August 27, 2019 at 11:24am   4 Most recent comment from [deleted]:Hi Tuomas,Unfortunately we don have that option for now. It might be possible with custom development, but our developers are too busy and cant accept any customizations. We can suggest some other co ... Jason Edwards ToDo ListClosed   wpDataTables   Updated August 27, 2019 at 11:02am   4 Most recent comment from Aleksandar Vuković:Hello Jason.Understood. However, wpDataTables doesn't actually have a check-box option - only through filters.It sounds like you'd have more use of a Form plugin, such as Gravity Forms or  ... Harald Maximum TicketClosed   Amelia   Updated August 27, 2019 at 10:59am   4 Most recent comment from Miloš Jovanović:HI Harald,You are welcome.Best regards. bradshaw Appointment DurationClosed   Amelia   Updated August 27, 2019 at 9:48am   2 Most recent comment from Miloš Jovanović:Hi bradshaw,Thank you for your purchase.You should go to Amelia settings-> General settings and set Default Time Slot Step:  ( attachment) Best regards. Si Ferguson Table not exisitng in MySQL databaseClosed   wpDataTables   Updated August 27, 2019 at 9:34am   2 Most recent comment from Aleksandar Vuković:Hello Si.Thank you for your purchase.If I understood you correctly - you connected a separate database, correct?If that is true, when you're creating a table you have a drop-down to select the d ... SDevRex Table NotificationsClosed   wpDataTables   Updated August 27, 2019 at 9:13am   2 Most recent comment from Aleksandar Vuković:Hi again SDevRex.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It probably can be done with some custom work, which doe ... muslihuddin88 Select two time slot at booking wizardClosed   Amelia   Updated August 27, 2019 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello muslihuddin88.Thank you for your purchase.I am sorry to disappoint you, but unfortunately selecting more than one time slot is not possible with the built-in features of the plugin.Our developm ... Robbie Luo Adding employeeClosed   Amelia   Updated August 27, 2019 at 7:12am   2 Most recent comment from Aleksandar Vuković:Hello rluo502.Thank you for your purchase.There shouldn't be any issues when creating new employees. Please provide me a temporary WP-admin login for your site where this happens, so we could lo ...