We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Angelsmith Unable to add EmployeeClosed   Amelia   Updated August 19, 2019 at 9:45am   2 Most recent comment from Aleksandar Vuković:Hello Angelsmith.Thanks for your purchase.Not a problem. We'll close the ticket, and if you have any further questions or issues, please feel free to open a new ticket, and we'll gladly hel ... ckad1979 Single Cell DataClosed   wpDataTables   Updated August 19, 2019 at 9:32am   4 Most recent comment from Aleksandar Vuković:Hi again ckad1979.Sorry for the late response.I am sorry to disappoint you, but unfortunately accessing the content once a day is not possible with the plugin's built in features. The plugin is ... Leonard Events dashboard viewClosed   Amelia   Updated August 19, 2019 at 8:35am   2 Most recent comment from Miloš Jovanović:Hi Leonard,Thank you for your purchase and for your suggestions.We will definitely consider adding more options for the Events booking and thank you for your suggestions.I will forward this to my tea ... Fadi Error after installationClosed   Amelia   Updated August 19, 2019 at 8:31am   14 Most recent comment from Miloš Jovanović:HI Fadi,Glad to hear that.Best regards. ryan inline editing on frontend? With sql dataClosed   wpDataTables   Updated August 19, 2019 at 7:46am   4 Most recent comment from Aleksandar Vuković:Hello ryan.Sorry for the late response.I just visited https://stock.engravedrinks.com/ and was able to access inline editing for the table - I just had to double click on a row, and I was able to ... Pepo48 Appointment cancellation affects other appointmentsClosed   Amelia   Updated August 19, 2019 at 7:36am   4 Most recent comment from Aleksandar Vuković:Hello Pepo48.Sorry for the late reply.If I understood you correctly, the timeslots shown in amelia_frontend.jpg shouldn't even exist, right?My understanding is that you have A - 13:30 which woul ... María del Carmen Llorente Benedicto Strong Customer Authentication (SCA)Closed Pre-purchase questions for Amelia   Updated August 16, 2019 at 2:00pm   2 Most recent comment from [deleted]:Hi Maria,Thank you for your interest in our plugin.Yes, in the newest update that has been released yesterday we included changes for SCA so everything is ready.Best regards. Temper Amelia, double bookingClosed   Amelia   Updated August 16, 2019 at 1:36pm   3 Most recent comment from Temper:Thanks you for this information Milan. That is useful to know.Temper. movingwords Dataset with old date column and date filterClosed   wpDataTables   Updated August 16, 2019 at 9:46am   18 Most recent comment from Isidora Markovic:Hi movingwords,I am glad that you found a solution.Large amount of data is related primarily for Highstock charts that is not implemented in our plugin. We didn't implement this because there wa ... Paul CustomersClosed Pre-purchase questions for Amelia   Updated August 16, 2019 at 9:42am   2 Most recent comment from [deleted]:Hi Paul,Thank you for your interest in our plugin. Yes, it is possible, the only mandatory fields are first name and last name, all the other can be set up in settings.Let me know if you have further ... Jon Falcone Can't for life of me connect a separate MySQL databaseClosed   wpDataTables   Updated August 15, 2019 at 1:20pm   4 Most recent comment from Isidora Markovic:Hi Jon, Sorry to hear your frustration,But issue that you experienced is not related with our plugin or settings in our plugin. Permissions for accessing to someone database need to be set on databas ... withlovingarms Disable the Enter Key on formsClosed   wpDataTables   Updated August 15, 2019 at 1:16pm   2 Most recent comment from Isidora Markovic:Hi withlovingarms,Thank you for your purchase.Yes, you can change some code in our plugin. In file wp-content/plugins/wpdatatables/assets/js/wpdatatables/wpdatatables.js areound line 918 you will f ... Richard North Migrating my site with the Amelia pluginClosed   Amelia   Updated August 15, 2019 at 12:57pm   32 Most recent comment from Miloš Jovanović:HI Richard,Ok glad to hear that.If it is possible from your side not to use Defender until ( if possible from our side) we found what can be the issue and what is the reason of conflict.Best regards ... slompretz how to make foreign key searchableClosed   wpDataTables   Updated August 15, 2019 at 12:49pm   4 Most recent comment from Isidora Markovic:Hi slompretz,Yes for foreign keys columns you need to insert exact the same values to get the results. My suggestion is to remove that global search(turn off Main search option) and to use Filters ab ... andriansah Chart can't showClosed Pre-purchase questions for wpDataTables   Updated August 15, 2019 at 12:27pm   2 Most recent comment from Isidora Markovic:Hi andriansah,Thank you for your interest in wpdatatables.Can you please tell me are you using premium version of plugin?If that is true then please open new ticket in wpdatatables category and our s ...