We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

mrlostinmiami I can't connect any services to employeeClosed   Amelia   Updated August 13, 2019 at 9:21am   17 Most recent comment from Miloš Jovanović:Hi mrlostinmiami,Time is related to the time zone that is set in the WordPress settings page.Can you please check if the time zone in the WordPress settings page is the correct one that you are in it ... Trust Hlongwane Cannot Upload Plugin nor install licenseClosed Pre-purchase questions for wpDataTables   Updated August 13, 2019 at 8:53am   2 Most recent comment from Isidora Markovic:Hi Trust,Thank you for your interest in wpdatatables.If you buy our plugin over our website and you have issues with installing our plugin on your website you need to download premium version form e ... pjetson Multiple instances of wpdatatables pluginClosed   wpDataTables   Updated August 13, 2019 at 8:05am   6 Most recent comment from Isidora Markovic:Hi Peter,You are welcome. I am glad that now everything is working fine.  If you have any more issues or questions feel free to open a new ticket, we will gladly help. I’d like to ask you a favor ... TI Soucy Recurring appointment and employees managementClosed   Amelia   Updated August 12, 2019 at 4:07pm   2 Most recent comment from Miloš Jovanović:Hi TI Soucy,Thank you for your purchase.Recurring appointments will be our next major feature that we will work on after we release the Multiple locations for employee feature ( which was more voted ... Trimor Sadiku Next Update?Closed   Amelia   Updated August 12, 2019 at 1:57pm   2 Most recent comment from Miloš Jovanović:HI Trimor,Thank you for your purchase.New update is planned to be released and to be live tomorrow.Best regards. rakesh exact filterClosed   wpDataTables   Updated August 12, 2019 at 1:24pm   2 Most recent comment from Isidora Markovic:Hi rakesh,Thank you for your purchase.Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.When you set exact filter for some column and ... peter front view of the booking calendarClosed Pre-purchase questions for Amelia   Updated August 12, 2019 at 1:24pm   2 Most recent comment from [deleted]:Hi Peter,Thank you for your interest in our plugin.This exact why is available only on the back-end, by default admin can see it but also customers and employees if they have user roles attached. At ... Steve McMillen Multiple BookingsClosed   Amelia   Updated August 12, 2019 at 12:42pm   6 Most recent comment from Miloš Jovanović:HI Steve,Sorry for late response, we are not working on weekends.1) any way to allow multiple appointments to be made for the same employee on the at the same time?If you mean something like bulk bo ... pawcio007 Grouping ColumnClosed   wpDataTables   Updated August 12, 2019 at 12:34pm   8 Most recent comment from Miloš Jovanović:HI pawcio007,Ok I disabled grouping for that column.( attachment) when you enable grouping for the column and if you do not want for that column to be grouped , you should click on the yellow butto ... CWard7 Editor RolesClosed   wpDataTables   Updated August 12, 2019 at 12:30pm   2 Most recent comment from Isidora Markovic:Hi CWard7,Thank you for your purcahse.We are not sure what is going on if is working on some tables and it is not working on particular table. I suppose that is related with settigns of that table.Ca ... Jelmer ActivationClosed   Amelia   Updated August 12, 2019 at 12:01pm   2 Most recent comment from Miloš Jovanović:HI Jelmer,Thank you for your purchase.You need to download premium version form email that you get when you make this purchase(some hostings treat it like a Spam so please check your Spam folder as w ... Temper AmeliaClosed   Amelia   Updated August 12, 2019 at 11:52am   4 Most recent comment from Miloš Jovanović:Hi Temper,You are welcome.Best regards. fernando import excel dataClosed Pre-purchase questions for wpDataTables   Updated August 12, 2019 at 10:20am   2 Most recent comment from Isidora Markovic:Hi fernando,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.1) Unfortunately that is no ... vincentaudeval SMTPClosed   Amelia   Updated August 12, 2019 at 9:50am   2 Most recent comment from Miloš Jovanović:Hi vincentaudeval,Thank you for your purchase.Sorry for late response, we are not working on weekends.In some cases, the hosting provider doesn't allow any other SMTP (like gmail) other than the ... Terry plugin functionClosed Pre-purchase questions for wpDataTables   Updated August 12, 2019 at 9:25am   4 Most recent comment from Isidora Markovic:Hi Terry,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at them moment merge cells are not supported in wpdatatatbles ...