As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

mjfitzpatrick StripeClosed   Amelia   Updated August 26, 2019 at 10:16am   2 Most recent comment from Miloš Jovanović:HI mjfitzpatrick,Thank you for your purchase.Sorry for late response, we are not working on weekends.You can take a look at this link from our documentation to see how you can setup stripe.As for the ... heroseven7 How can i mark an appointment as absence?Closed   Amelia   Updated August 26, 2019 at 9:57am   5 Most recent comment from Miloš Jovanović:Hi OK I will add your suggestion in our TODO list for the future updates.Thank you for your feedback.Best regards. Paul Unfair sms ratesClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:54am   2 Most recent comment from [deleted]:Hi Paul, We have already answered to you on AppSumo page. We are building up our own sms provider aggregator service and are combining multiple providers, adding new ones as we go, as it allows to op ... mjfitzpatrick EventsClosed   Amelia   Updated August 26, 2019 at 9:51am   2 Most recent comment from Aleksandar Vuković:Hello mjfitzpatrick.Thank you for your purchase.You should already have an active Stripe account. Amelia doesn't have any payment engines, but instead connects to your existing Stripe account.Ha ... Chad Brown Problem with Time Zone (On Client End & Exclusive to Single Repeated Case))Closed   Amelia   Updated August 26, 2019 at 9:39am   8 Most recent comment from Miloš Jovanović:Hi Chad,Thank you for your feedback.Hope that everything will work fine.Best regards. klaaba Money RefundClosed   Amelia   Updated August 26, 2019 at 9:29am   2 Most recent comment from Miloš Jovanović:Hi Klaus,Thank you for your purchase. Sorry to hear that you do not want to use our product after purchase, and sorry for late response, we are not working on weekends. As I can see your other ticke ... Ian CalendarsClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:20am   2 Most recent comment from [deleted]:Hi Ian,Not for now, unfortunately, but we have added that to our list, and will work on it soon. Google was more requested and popular, so we decided to do Google cal first. Abbie Cousins Cancellations for bookingsClosed Pre-purchase questions for Amelia   Updated August 26, 2019 at 9:09am   2 Most recent comment from [deleted]:Hi Abbie,Thanks for your interest.Unfortunately, we don't have waiting list yet although we have that in plan. In the Appointments page you can filter by status, so you can see all who canceled ... rakesh SpeedClosed   wpDataTables   Updated August 26, 2019 at 8:00am   7 Most recent comment from Aleksandar Vuković:Hi again rakesh.If it isn't causing any strange behavior of the outcome of the table, you can leave it on. It doesn't hurt if you turn it off either, especially if it helps with the loading ... Trevor Harwood ShortcodesClosed   wpDataTables   Updated August 26, 2019 at 7:48am   2 Most recent comment from Aleksandar Vuković:Hello Trevor.Thank you for your purchase.The shortcodes should work with wpDataTables just like they do outside of it. They all should recover the data dynamically, exactly like [wpdatatable id=1] s ... Theis Abildskov Notification timerClosed   Amelia   Updated August 26, 2019 at 7:23am   3 Most recent comment from Aleksandar Vuković:Hello Theis.Sorry for the late response.I am sorry to disappoint you, but at the moment, the only available notifications are the ones you can see under SMS Notifications. Currently, you're only ... Kristijan Tickets for more visitsClosed Pre-purchase questions for Amelia   Updated August 25, 2019 at 2:12pm   4 Most recent comment from [deleted]:Since we have package option in plan, I will wrote down your use case, thanks! Javier B. Change by default in search engineClosed Pre-purchase questions for Amelia   Updated August 25, 2019 at 2:10pm   12 Most recent comment from [deleted]:Hi thermae,If you have bought Amelia plugin, you should have get an email where you can download the plugin with credentials for our store and with the purchase code. When you log in into the store yo ... Aj Custom Booking Slots for EventsClosed Pre-purchase questions for Amelia   Updated August 23, 2019 at 3:50pm   3 Most recent comment from Aj:Ok thanks. Unfortunately Amelia is amazing, but is missing this key feature.I need to be able to set an event > August 26th, 27th, 28th. And during that event there are 1-hour time slots available to ... Kenoeto Multivendor siteClosed Pre-purchase questions for Amelia   Updated August 23, 2019 at 2:40pm   4 Most recent comment from [deleted]:Yes, you can add different locations.There 2 only things I can think of that are missing for multivendor website:Employee can't create his services, admin will need to do that for him, he can do ...