We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

William Weis Configuring CancellationsClosed   Amelia   Updated August 19, 2019 at 1:54pm   5 Most recent comment from Aleksandar Vuković:Hello William.Yeah, if you simply tested the e-mail the cancellation URL is going to be sent as a placeholder. The cancellation URL is being generated at the same time a new appointment is created, a ... Trimor Sadiku New update?Closed   Amelia   Updated August 19, 2019 at 1:38pm   4 Most recent comment from Miloš Jovanović:Hi Trimor,Sorry for misunderstanding ,but unfortunately that is not designed to work like you mentioned below.We had more requests for basic multiple locations like it is working now, but if we have ... AntonioSedino Editors compatibilityClosed   wpDataTables   Updated August 19, 2019 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello Antonio.Thank you for your purchase.I am not familiar with this editor, so I cannot say for sure if it is compatible or not.Unfortunately the issues like conflicts with third party plugins or t ... Matt Schedule every other weekClosed   Amelia   Updated August 19, 2019 at 12:26pm   4 Most recent comment from Miloš Jovanović:HI Matt,Thank you for explanation. Or do we have to manually go in and set up a special day every other week?At the moment yes, recurring appointments will be available in the future updates of the ... Sadie Booking FormClosed   Amelia   Updated August 19, 2019 at 12:22pm   4 Most recent comment from Miloš Jovanović:Hi Sadie,Unfortunately there is no built in option to disable it, for now only CSS can help in this case.Best regards. neiloliver721 Bug in WordpressClosed   Amelia   Updated August 19, 2019 at 11:53am   20 Most recent comment from Miloš Jovanović:HI neiloliver721,Did you try to change it directly in the database ( attachment) I can change it for you just give me the right address.Also did you try to create a new location?Best regards. Jérôme Trehin ClienteClosed   Amelia   Updated August 19, 2019 at 11:37am   3 Most recent comment from Miloš Jovanović:HI Jérôme,Thank you for your purchase.1.Can you please tell me did you assigned those custom fields to the desired services.2.You can try to customize it but it is highly not recommended. Because t ... mdw864 LinksClosed   Amelia   Updated August 19, 2019 at 11:07am   2 Most recent comment from Aleksandar Vuković:Hello mdw864You should be able to add links using simple HTML tags. For example:www.google.comwould be written like this: www.google.comBest regards. Anfi LabMarketing Services do not appearClosed   Amelia   Updated August 19, 2019 at 10:44am   2 Most recent comment from Aleksandar Vuković:Hello Anfi.I'm doing quite well, thanks.Can you please tell me if you have employees assigned to all services, and if you have locations, are they also added to the missing services?Best regards ... Donnie cannot activate my plug in with my MacClosed   Amelia   Updated August 19, 2019 at 10:39am   6 Most recent comment from Miloš Jovanović:HI Donnie,Glad to hear that. If you have any more questions feel free to open a new ticket, we will gladly help. Best regards. wiredlisa WPdataTable Site migrationClosed   wpDataTables   Updated August 19, 2019 at 10:30am   2 Most recent comment from Aleksandar Vuković:Hello wiredlisa.When you are moving on live site from local or stage site we can suggest to use Plugin Duplicator. We use it and it's working fine, because it will transfer all the files and a ... mdw864 Customer SupportClosed   Amelia   Updated August 19, 2019 at 10:30am   2 Most recent comment from Miloš Jovanović:HI mdw864,Thank you for your purchase.Like I mentioned you in the previous ticket, you need to enter the URL in the filed that I highlighted you.Since you opened a two tickets with the same issue, I ... R\West Interactive wpDataTables and Relational Post Type ColumnClosed   wpDataTables   Updated August 19, 2019 at 10:27am   9 Most recent comment from Aleksandar Vuković:Hello Taylor.Sorry for the late reply.Our company is located in Serbia and our working time is from 10:00 to 17:00 CET, business days. Please note that the query constructor is not an ultimate query ... cakuz LanguageClosed   Amelia   Updated August 19, 2019 at 10:05am   7 Most recent comment from Miloš Jovanović:HI Tommaso and Andreas.Here is the guide for the new language. Words can be changed using POEDIT or Loco Translate for example very easily. I suggest you to install Loco Translate and then to tran ... Caroline Bouet NO ANSWER TICKET #2115237Closed   Amelia   Updated August 19, 2019 at 9:54am   2 Most recent comment from Miloš Jovanović:HI Caroline,Thank you for your purchase.Sorry for late response, but we are not working on weekends and our working time is from 10:00 to 17:00 CET.I will get back to you in a second on your old tick ...