We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Roy Book Appointments with same Doctor at different location with different hours.Closed   Amelia   Updated August 5, 2019 at 10:50am   2 Most recent comment from Miloš Jovanović:HI Roy,Thank you for your purchase.Sorry for late response, we are not working on weekends.Multiple locations for employees is the new major feature that will come out with the next update of the plu ... fbguillot Notifications don't workClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 10:18am   4 Most recent comment from Miloš Jovanović:HI fbguillot,Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the insi ... Robert Culkin Google Calendar Sync IssueClosed   Amelia   Updated August 5, 2019 at 9:38am   2 Most recent comment from Miloš Jovanović:HI Robert,Thank you for your purchase.Can you please check if the timezone is set up correctly in the WordPress settings page.Also please tell me did you checked the option show time slots in the cli ... Jose Custom FieldsClosed   Amelia   Updated August 5, 2019 at 9:36am   2 Most recent comment from Miloš Jovanović:HI Jose,Thank you for your purchase.Unfortunately something that you required below is not possible to achieve at the moment.Custom fields that are available and displayed are on the Customize page a ... clifhirtle NotificationsClosed   Amelia   Updated August 5, 2019 at 9:30am   2 Most recent comment from Miloš Jovanović:HI clifhirtle,Thank you for your purchase.Sorry to disappoint you but unfortunately something like this is not possible to achieve with the plugin built in features at the moment.We do have in plan t ... David Jackson Block booking classes with discountClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 8:47am   5 Most recent comment from Ana María:Yes please, I'm interested in it.Best regards,Ana María Alexeev Andrey Frozen headers / columnsClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 7:03am   2 Most recent comment from Isidora Markovic:Hi Alexeev, Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Thank you for your suggesti ... Sarah TroubleshootingClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 6:57am   2 Most recent comment from Isidora Markovic:Hi Sarah,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days. We check your website and we ... Dean Accessing data from a datatableClosed   wpDataTables   Updated August 2, 2019 at 1:41pm   6 Most recent comment from Aleksandar Vuković:I understand, Dean.Unfortunately that's not how it works.If you have any other issues or questions, though, please feel free to open a new ticket and we'll gladly help.Best regards. Adriano Profeta Linking user IDClosed   wpDataTables   Updated August 2, 2019 at 1:39pm   4 Most recent comment from Aleksandar Vuković:Hi again Adriano.I can point you to this document, where you can see some of the most popular Membership plugins.I believe you could add certain employees to a certain group using those plugins, an ... iloop hoursClosed Pre-purchase questions for Amelia   Updated August 2, 2019 at 1:14pm   2 Most recent comment from [deleted]:Hi Iloop,Thank you for your interest in our plugin.If you need booking of time slots for these two rooms than something like this is possible, but if you need multi-day booking you should know that we ... Bryan Carvajal Setting Up PayPalClosed   Amelia   Updated August 2, 2019 at 12:04pm   2 Most recent comment from Aleksandar Vuković:Hello Bryan.Thank you for your purchase.When you're setting up PayPal, please make sure to go through our documentation.Amelia doesn't have any payment services, so it is using your existin ... Shannon Hamrick Show only logged-in users dataClosed   wpDataTables   Updated August 2, 2019 at 11:47am   2 Most recent comment from Aleksandar Vuković:Hello Shannon.Unfortunately, at the moment - it is sort of a package deal.If you have an SQL table, you can add a WHERE function, so it only displays the data for the currently logged in user.For exam ... Alonso92 I need to schedule an appoinment for two employeesClosed   Amelia   Updated August 2, 2019 at 11:41am   2 Most recent comment from Aleksandar Vuković:Hello Alonso92.I am sorry to disappoint you, but unfortunately something like this is not yet possible with the plugin's built in features.At the moment, you can either create a new employee wh ... Robert Is it possible to display a calculated field in-line?Closed   wpDataTables   Updated August 2, 2019 at 10:33am   2 Most recent comment from Aleksandar Vuković:Hello Robert.There's no way of doing this with plugin's built-in features, but it can be achieved with some CSS.Here's how it used to look on my page:And this is after applying CSS:And ...