We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Julie Hubrecht configuration of goolgle calendar and mapsClosed   Amelia   Updated August 21, 2019 at 8:00am   6 Most recent comment from Aleksandar Vuković:Hi again Julie.Understood. If it's showing up without an error, that means that you were able to fix the issue.Best regards. Dancinstarburst locationsClosed   Amelia   Updated August 21, 2019 at 7:43am   19 Most recent comment from Aleksandar Vuković:Hi Andreas. Do you have any locations created? If you don't have any locations created, then there are no locations to be assigned to an employee. Please check this, and let us know.Best regards. Ivan Andazola Phone number issuesClosed   Amelia   Updated August 20, 2019 at 3:35pm   5 Most recent comment from Ivan Andazola:Close this ticket please. I got it working.  dvollmern Data lost after support period endsClosed Pre-purchase questions for Amelia   Updated August 20, 2019 at 2:50pm   2 Most recent comment from [deleted]:Hi dvollmern,Thank you for your interest.Our plans are subscription based and you get full year of updates and support, you can cancel anytime and your data will be safe, but you wont have updates and ... sahinozyurek See sums of options in a row as graphsClosed   wpDataTables   Updated August 20, 2019 at 1:26pm   4 Most recent comment from Aleksandar Vuković:Hello again sahinozyurek.I'm pretty sure I'm misunderstanding the structure of the table.Before I'm able to provide a valid response, can you please show me what the table looks like, ... Michal Kowalski Change calendar to week viewClosed Pre-purchase questions for Amelia   Updated August 20, 2019 at 12:48pm   12 Most recent comment from [deleted]:Hi Michal,Here's the instruction:Updating your Amelia WordPress Booking plugin Automatic Update To enable auto update just add the purchase key in the Activation Settings Dialog on the Settings p ... Temper days off type. check box missing.Closed   Amelia   Updated August 20, 2019 at 11:23am   6 Most recent comment from Miloš Jovanović:Hi Temper,Very strange.I also noticed that other chechboxes are not appearing as well. (attachment) Probably something is overwriting our CSS.Can you please try to change the theme, or deactivate some ... Filippo Calabrese Calendar for servicesClosed   Amelia   Updated August 20, 2019 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello Filippo.Thank you for your purchase.Unfortunately you cannot create a service unless you link an employee to it. You can create a dummy employee and have him work only on that service.Then, you ... Oliver Osswald FormidableForms integrationClosed Pre-purchase questions for wpDataTables   Updated August 20, 2019 at 8:06am   2 Most recent comment from Aleksandar Vuković:Hello Oliver.Thank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately what you're asking is not included in the plugin yet.Our developers are working on creatin ... Titus price error and slow loading pageClosed   Amelia   Updated August 20, 2019 at 6:43am   9 Most recent comment from Aleksandar Vuković:Hi again Titus.You're welcome. When I inspect the page I see you put a lot of different shortcodes on the page, with different variables, like 7 different service IDs, and so on. They all load t ... Chris Barlow adding costClosed Pre-purchase questions for Amelia   Updated August 19, 2019 at 3:03pm   2 Most recent comment from [deleted]:Hi Chris,Thank you for your inquiry.Unfortunately, I am afraid that something like this is not possible. Our prices are connected to the chosen service, extra and employee. So you wouldn't be abl ... wiredlisa Formatting URLsClosed   Report Builder for wpDataTables   Updated August 19, 2019 at 3:01pm   2 Most recent comment from Aleksandar Vuković:Hello wiredlisa.Like mentioned in our documentation, please note some limitations of the current version: Images, URL links, e-mail links are currently unsupported (“Raw” cell values will be inse ... bebold split appointment in two days ?Closed   Amelia   Updated August 19, 2019 at 2:49pm   2 Most recent comment from Miloš Jovanović:Hi bebold,Thank you for your purchase.Sorry to disappoint you but our plugin is mainly designed for the appointments that are 1 day long.My suggestion is to take a look at the Events booking so you c ... BIASOTTO Simon Slow display and searchClosed   wpDataTables   Updated August 19, 2019 at 2:40pm   2 Most recent comment from Aleksandar Vuković:Hello Simon.For a table this big, we do advise either converting to CSV, or even better - creating a database table like you mentioned.That way the table only reads what's currently being displa ... Tania & John Employee locationsClosed   Amelia   Updated August 19, 2019 at 2:07pm   2 Most recent comment from Aleksandar Vuković:Hello Tania.After updating to Amelia 2.1 you are able to add multiple locations to your employees. The default location is set when you open the Employee's personal tab, but when you go to worki ...