We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Rafał Grzejszczyk LanguageClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 11:47am   2 Most recent comment from [deleted]:Hi Rafal,Thank you for your interest in our plugin.Unfortunately we don't have Polish translation at the moment, but you can easily translate our plugin using Poedit or LocoTranslate.Best regards ... Ratul Refund on cancel appointmentClosed Pre-purchase questions for Amelia   Updated August 15, 2019 at 8:28am   2 Most recent comment from [deleted]:Hi Ratul,Thank you for your interest in our plugin.Once you reject the appointment you would need to manually do that on PayPal also, it is not automatically connected.Best regards. Curtis Cannot migrate websiteClosed   Amelia   Updated August 15, 2019 at 7:20am   13 Most recent comment from Miloš Jovanović:Hi Curtis,Glad to hear that.Best regards. ebaneth notification and activityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:58pm   2 Most recent comment from [deleted]:Hi Ebaneth,Thank you for your inquiry. We are sorry to hear that you have issues with our plugin.Please open a ticket in Amelia section of this support platform so our technical support can investigat ... Stephen Theme CompatabilityClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:48pm   2 Most recent comment from [deleted]:Hi Stephen,Thank you for your interest in our plugin.We don't have any known issue with Divi theme and many customers use this theme with our plugin.Best regards. Ionescu vasile Calendar remove time selectionClosed Pre-purchase questions for Amelia   Updated August 14, 2019 at 3:13pm   8 Most recent comment from [deleted]:Hi Lonescu Vasile,This is a custom code that needs to be sent from our developers. Once you purchase our plugin you can open a ticket in the Amelia section where our technical support can help you wit ... Patrick Derichs hiding fields in adding new rows conditionallyClosed Pre-purchase questions for wpDataTables   Updated August 14, 2019 at 12:13pm   2 Most recent comment from Miloš Jovanović:HI Patrick,Thank you for your inquire.Sorry to disappoint you but unfortunately this type of formatting is not available to achieve with the plugin built in features at the moment.Best regards.  Nino Riazati Options disappear sometimesClosed   Amelia   Updated August 14, 2019 at 11:26am   4 Most recent comment from Miloš Jovanović:Hi Nino,Did you try to deactivate some other plugins maybe>Best regards. James Ashcroft Migration failureClosed   wpDataTables   Updated August 14, 2019 at 11:02am   4 Most recent comment from Miloš Jovanović:Hi James, Glad to hear that.If you have any more questions feel free to open a new ticket, we will gladly help.Best regards. Helpdesk Branded Insights Highcharts - Download CSV or XLS & View data tableClosed Pre-purchase questions for wpDataTables   Updated August 14, 2019 at 9:27am   5 Most recent comment from Isidora Markovic:Hi Gary,Yes they are WordPress exclusive freelancer platform that connects thousands of customers with the top WordPress freelance experts to work on projects of any size. How they implement custom s ... Nino Riazati Calendar Length JumpClosed   Amelia   Updated August 13, 2019 at 1:09pm   2 Most recent comment from Isidora Markovic:Hi Nino,Thank you for your purchase.Yes we notice that. I will forward to my dev team to check it out and find some proper solution for this in one of the next updates. In meanwhile, you can use some ... Roxane Leroy Tracking Facebook Pixel on buttonClosed   Amelia   Updated August 13, 2019 at 11:28am   4 Most recent comment from Isidora Markovic:Hi Roxane,After clicking on confirm button it will be executed hooks that we provide to you and everything that is in it will be executed. We are not familiar with Facebook Pixel tracking program so ... Carlos Silva MySQL query to get product and user IDClosed   wpDataTables   Updated August 13, 2019 at 10:49am   2 Most recent comment from Isidora Markovic:Hi Carlos,Thank you for your purchase.You need to create query where you will pull user id from those tables and then try to use our placeholder %CURRENT_USER_ID% in that query.Please note: Using t ... ckad1979 Adding hyperlinks to columnsClosed   wpDataTables   Updated August 13, 2019 at 10:42am   2 Most recent comment from Isidora Markovic:Hi ckad1979,Thank you for your purchase. Yes because wpdatatables get only visible data from it(which means that link will not be taken) If you what to use URL column in wpdatatables on proper way yo ... Jourdan Appointment next day reminderClosed   Amelia   Updated August 13, 2019 at 10:19am   7 Most recent comment from Jourdan:Hi,Sorry but it's too late. I give up using your plugin that does not meet my expectations