We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Steve Crause Configuring AmeliaClosed   Amelia   Updated August 7, 2019 at 9:37am   2 Most recent comment from Miloš Jovanović:HI Steve,Thank you for your purchase.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most effic ... clockworkmoggy Front end form not showingClosed   Amelia   Updated August 7, 2019 at 9:24am   4 Most recent comment from Miloš Jovanović:HI clockworkmoggy,Thank you for your purchase. Glad to hear that you found an issue and sorry for not reaching you sooner. If you have any more questions feel free to open a new ticket. Best regards. Jamie Sanderson Plugin not savingClosed   Amelia   Updated August 6, 2019 at 4:14pm   3 Most recent comment from Jamie Sanderson:Hi BogdanWow, what a mission that was as i no longer had my staging site to transfer using DuplicatorI managed to use an existing backup to the be able to transfer it all again using DuplicatorAll see ... Jeremy Story custom post types and custom tablesClosed Pre-purchase questions for wpDataTables   Updated August 6, 2019 at 1:01pm   2 Most recent comment from Isidora Markovic:Hi Jeremy,Thank you for your interest in wpdatatables.WordPress and its plugins store the data in a specific MySQL database, usually referred to as “WPDB”. The structure familiar to users, is ba ... Steve McMillen Dynamically Adding content with ShortcodeClosed   Amelia   Updated December 2, 2024 at 6:44am   7 Most recent comment from Charles:Hi do send the link again. Thank you! Gianluigi Pellico Customize treatment duration timesClosed   Amelia   Updated August 6, 2019 at 12:34pm   10 Most recent comment from Miloš Jovanović:HI Gianluigi,Glad to hear that.Best regards. Olive & Lake Connect WPDataTables to MySQL google cloud storageClosed   wpDataTables   Updated August 6, 2019 at 12:00pm   24 Most recent comment from Isidora Markovic:Hi Seb,Aleksandar is on vacation and I will answer you.I am glad that now everything is working fine and that Aleksandar help you to solve this issue. If you have any more issues or questions feel f ... misivaec subject in the Google calendar appointmentClosed   Amelia   Updated August 6, 2019 at 9:03am   6 Most recent comment from Isidora Markovic:Hello misivaec,Yes we now understand on what you mean.Those two feathers are not related with each other. This means when you set Event title in Google settings that is related with employee calendar ... Richard InstalationClosed Pre-purchase questions for Amelia   Updated August 6, 2019 at 9:01am   2 Most recent comment from [deleted]:Hi Richard,Thank you for your inquiry.From the link that you have provided to us we have find out that you didn't create any service, and that is the reason why you cannot add a booking form. It ... Steve subcategoriesClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 4:45pm   4 Most recent comment from [deleted]:Hi Ana Maria,It is not in our plan for the next few releases since we have more requested features in our plan. We give our best to collect as much feedback as we can and to listen to our users needs, ... Angelos Table filtering with different tablesClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 3:21pm   2 Most recent comment from Miloš Jovanović:HI Angelos,Thank you for your inquire.Do you mean to have some global search for all of those tables on one page?If that is the case then something like this is not possible with our plugin.Neverthel ... Leverage About spam protection when bookingClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 3:18pm   2 Most recent comment from [deleted]:Hi Leverage,Thank you for your interest in our plugin.I am not sure what spam protection you need, but we don't have spam protection included in the plugin. I will be more than grateful if you co ... Andy Wallace Product AssistanceClosed Pre-purchase questions for wpDataTables   Updated August 5, 2019 at 2:12pm   4 Most recent comment from Isidora Markovic:Hi Andy,Ok I understand now what you are trying to achieve.  Unfortunately at the moment there’s no built-in solution. However, it appears in requests from time to time, so we will add to our ide ... Tim Barker My client has been repeatedly misled and 'burnt'. He requires that i produce demo or trial version which can be proven to work. His business is in tourism, kayak hire. I need a trial version, a standard 30 day trial, please.e.Closed Pre-purchase questions for Amelia   Updated August 5, 2019 at 1:37pm   2 Most recent comment from [deleted]:Hi Tim Barker,Thank you for your interest in our plugin.Unfortunately we don't have trial free version. We only have Lite plugin with some limitations and our demo site where you can test everyth ... Ana María Paying reservation with creditClosed Pre-purchase questions for Amelia   Updated August 5, 2019 at 11:24am   2 Most recent comment from [deleted]:Hi Ana Maria,Thank you for your interest in our plugin.Unfortunately we don't have option for adding credit to the users profile at the moment. The only workaround would be to create that package ...