As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

THOMAS M KAMPLAIN Want to upgrade to lifetime proClosed   Amelia   Updated February 10, 2020 at 10:41am   2 Most recent comment from [deleted]:Hello Thomas, We are glad to hear that you like Amelia and want to upgrade your license. Unfortunately, we don't have an option for a direct upgrade, but we can make an upgrade for you through ... DFSKarma Mobile site not showing updated dataClosed   wpDataTables   Updated February 10, 2020 at 10:21am   8 Most recent comment from Aleksandar Vuković:Hi again DFSKarmaI'm sorry, but I can't replicate the issue on my end. I don't see any different data in mobile view - it's all the same on desktop and mobile.Have you tested wit ... DFSKarma Assistance on column width neededClosed   wpDataTables   Updated February 10, 2020 at 10:20am   2 Most recent comment from Aleksandar Vuković:Hi again DFSKarmaThe plugin doesn't have the options to freeze rows and columns, so that can only be added as a custom solution, which is not included in the provided support for the plugin. Unfo ... Taylor Morrison Event IDClosed   Amelia   Updated February 10, 2020 at 9:56am   4 Most recent comment from Aleksandar Vuković:You're welcome, TaylorIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Simon J Ellison Plugin LoadingClosed   Amelia   Updated February 10, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Simon J Ellison, Thank you for your purchase!Apologies for replying a bit later, but we are not working on weekends.  When you just get the spinning wheel, without it ever loading, it usually ... Kieran mckeon Time SlotClosed   Amelia   Updated February 10, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello KieranI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.I can help you hide that part of the screen in the last page ... Raphaël Marlec Translation missingClosed   Amelia   Updated February 10, 2020 at 8:46am   7 Most recent comment from Laurent:Hi Raphaël,Be careful to keep your file with your translations. Otherwise they will be permanently lost with each update.regards raymond0000 Clark VERY URGENT Plugin /warnings errorClosed   Amelia   Updated February 10, 2020 at 8:40am   6 Most recent comment from [deleted]:Hello raymond0000, Apologies for replying late, we are not working on weekends. I haven't changed anything on your website. Glad to hear the issue is gone! If you have any other questions or ... George Christodoulou Hide fields from frontend Booking DetailsClosed   Amelia   Updated February 10, 2020 at 8:01am   12 Most recent comment from Aleksandar Vuković:Hello again GeorgeAmelia currently works as a booking plugin that, once the appointment has been scheduled, it sees it as either "Approved" or "Pending". You can include the Front End Customer Panel, ... Mark Williams What is the purpose of wdt_output_tableClosed   wpDataTables   Updated February 10, 2020 at 7:27am   2 Most recent comment from Aleksandar Vuković:Hi again MarkYou can use the function wdtOutputTable which is Helper func that prints out the table in backend. Also, you have to include all modals(delete, close and edit modal template) ... Stefan Working between two daysClosed Pre-purchase questions for Amelia   Updated February 7, 2020 at 4:45pm   4 Most recent comment from Miloš Jovanović:Hi Stefan,We carefully follow customers requirements and try to implement most of them if they appear in requests from time to time, so we will add to our idea list and look into some possible solutio ... Anuj Rathore Add event feature for usersClosed Pre-purchase questions for Amelia   Updated February 7, 2020 at 4:28pm   2 Most recent comment from [deleted]:Hi Anuj,Thanks for your interest.Unfortunately, something like that is not possible. Mark Saunders Error message when trying to add an EmployeeClosed   Amelia   Updated February 7, 2020 at 3:50pm   2 Most recent comment from Aleksandar Vuković:Hello MarkHave you maybe migrated your website?Issues like this usually occur when foreign keys are missing from Amelia's database. I'd need to remote in and take a look, so can you please ... Gary Estenson Support? Hello?Closed   wpDataTables   Updated February 7, 2020 at 3:03pm   2 Most recent comment from Aleksandar Vuković:Hi again Gary.I responded to your other tickets a few hours ago. I'll copy a part of my response here:Our working hours are from 10:00 - 17:00 CET, Monday - Friday. We respond to tickets in the ... Katy Fendall Error messageClosed   wpDataTables   Updated February 7, 2020 at 2:55pm   2 Most recent comment from Aleksandar Vuković:Hello KatyCan you please send me that Excel file, so I can test it in my local environment?Also, are you selecting the file by clicking on the Browse button, or are you adding the URL manually?