We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

Okay

Public Tickets

Marc Hammoud end-user questionsClosed   Amelia   Updated January 27, 2020 at 8:22am   6 Most recent comment from Aleksandar Vuković:Oh, I see Marc. You want to translate the menu string.For that, please open ../wp-content/plugins/ameliabooking/src/Infrastructure/WP/WPMenu/Submenu.php, and around line 46 you'll see the string: ... Mike Brown Fatal Error after uploading pluginClosed   Gravity Forms integration for wpDataTables   Updated January 25, 2020 at 3:59pm   1 Most recent comment from Mike Brown:My issue is resolved. Adela hiding the 2nd hour on the range shown on the slot within the booking formClosed   Amelia   Updated January 24, 2020 at 3:36pm   4 Most recent comment from [deleted]:Hello Adela, You are welcome!If you have any other questions or concerns feel free to open a new ticket and we will gladly help, John Unique table entriesClosed   wpDataTables   Updated January 24, 2020 at 3:35pm   7 Most recent comment from John:(ignore this) aprylisnow right hand panel blankClosed   Amelia   Updated January 24, 2020 at 3:25pm   4 Most recent comment from Aleksandar Vuković:Hello garrick_RevelsIn the past few weeks we found that Jet plugins are causing conflicts like this.Either way, please open a new private ticket, and we'll gladly help you out. Clem Conversion Tracking (Google Analytics)Closed   Amelia   Updated January 24, 2020 at 3:22pm   7 Most recent comment from Aleksandar Vuković:Great news, ClemYou're welcome, glad I could help. I'm sure Ivan's code will help a lot of people!If you have any further questions or issues, please feel free to open a new ticket, an ... raymond0000 Clark Changing text within the event and other areasClosed   Amelia   Updated January 24, 2020 at 1:19pm   33 Most recent comment from Miloš Jovanović:HI raymond0000,This massages can be visible if some debug mode or error reporting is turned on. For production sites our recommendation is to turn that notices off.As for other question, something li ... Tibor Udvari wpDataTables REST APIClosed   wpDataTables   Updated January 24, 2020 at 1:19pm   4 Most recent comment from Aleksandar Vuković:Hello again TiborI'm sorry I wasn't more detailed in my response.Ajax is being used for sorting, filtering, page switching of server-side tables. The plugin doesn't collect data throug ... Abisade Karunwi appointment bookingClosed   Amelia   Updated January 24, 2020 at 12:15pm   4 Most recent comment from [deleted]:Hello Abisade Karunwi, You are welcome. I tried the booking process but after I booked, the second time I tried the same, I didn't have anything filled in, and I even booked again and didn' ... Melvin Brea Customers appointments panelClosed Pre-purchase questions for Amelia   Updated January 24, 2020 at 12:04pm   11 Most recent comment from [deleted]:Hi Marcos,This is a pre-purchase category for those who didn't purchased yet.I can not tell what the problem is at this point, can you please open private ticket in Amelia category with your pur ... Jacek Hello, I am interested in buying and installing your booking pluginClosed Pre-purchase questions for Amelia   Updated January 24, 2020 at 11:54am   2 Most recent comment from [deleted]:Hi Jacek,Thanks so much for your interest in our plugin.Sorry to disappoint you, but we do not have resource booking and multi-day booking that is vital for your use case.  We plane to add this in t ... cr157h13 I can´t customize email notificationsClosed   Amelia   Updated January 24, 2020 at 11:35am   2 Most recent comment from [deleted]:Hello cr157h13, Thank you for your purchase. Could you please send me the image and the text so I can try it out on our test website? Thanks! You can check the 'Private' option bellow the ... Marcos Armenta Multiple Services Same TimeClosed   Amelia   Updated January 24, 2020 at 11:26am   4 Most recent comment from [deleted]:Hello Marcos, Unfortunately you can't create more time periods for the same times in the employees' work hours. You can create another employee and use this work-around (this works for gm ... hyungwlee Working Hours for Night ShiftClosed   Amelia   Updated January 24, 2020 at 11:17am   4 Most recent comment from [deleted]:Hello hyungwlee, You are welcome. Unfortunately there isn't an option to remove the time slots in Amelia at the moment. The booking process depends on them and it would require a lot of modif ... kevince52 Room bookingClosed   Amelia   Updated January 24, 2020 at 10:39am   2 Most recent comment from [deleted]:Hello kevince52, Thank you for your purchase. Glad to hear that you like Amelia!Unfortunately, there isn't a possibility the appointments to be dependable on room (or any other parameter) besi ...