We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ryan Report Builder QuestionClosed Pre-purchase questions for wpDataTables   Updated February 3, 2020 at 8:59am   2 Most recent comment from Aleksandar Vuković:Hello Ryan${myvariable} would work only for multi-file report with a separate file for each row.For example if a cell contains “here is ${myvariable}” the variable won’t be recognized by Report ... nemethpeti1982 Amelia Employees cannot be assigned to wordpress usersClosed   Amelia   Updated February 3, 2020 at 8:36am   2 Most recent comment from Aleksandar Vuković:Hello PeterThank you for your purchase.To assign Amelia Employees to existing WordPress users, those users need to have "Amelia Employee" user role.My advice would be to install User Role Editor plug ... Ismahar Ismail Upgrade IssueClosed   Amelia   Updated February 1, 2020 at 9:43am   18 Most recent comment from Ismahar Ismail:k  Omar O\'Hara Wht can I do to speed up the loading of the tables?Closed   wpDataTables   Updated January 31, 2020 at 2:16pm   2 Most recent comment from Aleksandar Vuković:Hello OmarCan you please test your existing Google Spreadsheet on our sandbox site?My guess is that they will load faster, simply because we're on a different server. If you can confirm that yo ... Gregory Patier Front-end customer panel doesn't show bookingsClosed   Amelia   Updated January 31, 2020 at 1:22pm   4 Most recent comment from [deleted]:Hello Greg, You are welcome. Yes, I see your point there. I added your suggestion to our list so some of the solutions you pointed out can be considered in the future. Maybe, for now, it would be e ... Pedro Henriquez DatepickerClosed Pre-purchase questions for Amelia   Updated January 31, 2020 at 12:07pm   6 Most recent comment from [deleted]:Hi Pedro,This is a pre-purchase category for those who didn't bought the plugin yet and I am not eligible to help with this matter.Our support engeeners can help, but you need to verify your pur ... jb leblond Coworking spaceClosed Pre-purchase questions for Amelia   Updated January 31, 2020 at 11:00am   2 Most recent comment from [deleted]:Hi Jb Leblond,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment with our plugin since we don't support multiple day, week and month booking ... Jrm57 Plugin recommandationClosed   Amelia   Updated January 31, 2020 at 10:22am   2 Most recent comment from Aleksandar Vuković:Hi Jrm57Well, I wouldn't be able to recommend any plugins for that, but I do know that some of our customers use Form plugins (Gravity or Formidable) to acquire more data about their users. Perh ... rafaelrook PlaceholdersClosed   wpDataTables   Updated January 31, 2020 at 10:05am   4 Most recent comment from Aleksandar Vuković:You're welcome, rafaelrookIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Philippe Beaulieu Reporting capabilitiesClosed Pre-purchase questions for wpDataTables   Updated January 31, 2020 at 8:09am   2 Most recent comment from Aleksandar Vuković:Hello PhilippeThank you for your interest in our plugin.If you know your way around SQL, you should be able to create an SQL Query based table, which would fetch all that data from WooCommerce's ... Todd Pitcher PayPal "Waiting For Payment"Closed   Amelia   Updated January 30, 2020 at 3:04pm   4 Most recent comment from Aleksandar Vuković:Hi ToddI just tested your website with Sandbox credentials, and it worked flawlessly:You can see the appointment has been paid for with PayPal:Please note, though, that you can't test Sandbox Pay ... Brendan Paypal Payment on MobileClosed   Amelia   Updated January 30, 2020 at 2:24pm   4 Most recent comment from Aleksandar Vuković:Hello ToddCan you please tell me on which mobile device are you having this issue? Can you please tell me are you using some caching plugin? If the answer is yes, can you please try to clear server an ... Ben Amelia catalog not showingClosed   Amelia   Updated January 30, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hello BenI just checked your page, and it looks fine to me.I believe they are using Safari? Can you ask them to try on Chrome? It shouldn't make a difference, but it'd be a good start if ... Benjamin Thomas Display Calendar - First StepClosed   Amelia   Updated January 30, 2020 at 1:07pm   2 Most recent comment from [deleted]:Hello Benjamin Thomas, Thank you for your purchase!Unfortunately, there ins't an option in Amelia to show the calendar right away if you have more employees/services/locations. You need to clic ... john lamerand embedding in non-wp sitesClosed Pre-purchase questions for wpDataTables   Updated January 30, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello JohnThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't tested ...