We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Michelle Sokolov unable to import tableClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 4:37pm   2 Most recent comment from Isidora Markovic:Hi Michelle, Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.1) If you are not able to import data with your file then maybe there i ... Melinda László Amelia - manage multi locationsClosed   Amelia   Updated January 20, 2020 at 4:36pm   3 Most recent comment from Melinda László:Thank you very much! Holly Setting Employees as Wordpress UsersClosed   Amelia   Updated January 20, 2020 at 3:46pm   2 Most recent comment from Miloš Jovanović:Hi Holly,Thank you for your purchase.Sorry for late response, we are not working on weekends.Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take ... Laurent Connecttion problemClosed   Amelia   Updated January 20, 2020 at 2:56pm   2 Most recent comment from Miloš Jovanović:Hi Laurent,I will get back to you on your other ticket about this issue.Best regards. Terry Lin User profile and attendanceClosed   Amelia   Updated January 20, 2020 at 2:50pm   2 Most recent comment from Miloš Jovanović:Hi Terry,Thank you for your purchase.Sorry for late response, we are not working on weekends.Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks ... Laurent Dani How to sort employees on front end ?Closed   Amelia   Updated January 20, 2020 at 2:36pm   2 Most recent comment from Miloš Jovanović:Hi Laurent,Thank you for your purchase.This can be sorted with changed the ID of the employee in the database, but I highly not recommend this because it can mess up the ID;s of the services and loca ... Stefan Ho Formating of AmeliaClosed   Amelia   Updated January 20, 2020 at 2:13pm   2 Most recent comment from Miloš Jovanović:Hi Stefan,Thank you for your purchase.Sorry for late response, we are not working on weekends.The look of the forms can be related to the theme that you are using.On our demo sites we are using the B ... kirk Amelia AppointmentsClosed   Amelia   Updated January 20, 2020 at 1:25pm   2 Most recent comment from Miloš Jovanović:Hi kirk,Thank you for your purchase.Sorry to disappoint you but unfortunately this is not possible with the plugin built-in features at the moment.This is only possible for Event booking, but we are ... Roi Azarya link to new features tutorial not workingClosed   Amelia   Updated January 20, 2020 at 1:13pm   2 Most recent comment from Miloš Jovanović:Hi Roi,Thank you for your purchase.Sorry for that, there was some issues with that page.Now everything should work and you should be able to see the documentation from that link below.Best regards. Ciaran Class PassesClosed Pre-purchase questions for Amelia   Updated January 20, 2020 at 1:05pm   2 Most recent comment from [deleted]:Hi Ciaran,Thanks for your interest. I understand your use case, that is something we call Membership and that is definitely on our road map. Unfortunately I can not say when it will be available, we ... Bertrand Escaffre err 404 for documenation link "Amelia Customer Panel & GDPR"Closed   Amelia   Updated January 20, 2020 at 12:59pm   2 Most recent comment from Miloš Jovanović:Hi bertrand,Thank you for your purchase.Sorry for late response, we are not working on weekends.There was some issue with that page which should be fixed now, can you please check it https://wpameli ... Cacique about calendarsClosed Pre-purchase questions for Amelia   Updated January 20, 2020 at 11:00am   2 Most recent comment from Miloš Jovanović:Hi Cacique,Thank you for your inquire.Sorry for late response, we are not working on weekends.Unfortunately I did not quite understand what are you trying to achieve, can you please describe me more ... Randal Oulton ChartsClosed   wpDataTables   Updated January 20, 2020 at 9:19am   4 Most recent comment from Isidora Markovic:Hi Randal,Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Aleksandar have day-off today so will help you out. Yes that is the defau ... Ashley Reinhard Google Integrations QuestionClosed Pre-purchase questions for Amelia   Updated January 17, 2020 at 3:58pm   2 Most recent comment from [deleted]:Hi Ashley Reinhard,Thank you for your interest in our plugin.Yes, of course, our Google synchronisation works just like you have described. Each employee can be connected to one Google calendar, if ev ... Daniel Lysak TrialClosed Pre-purchase questions for Amelia   Updated January 17, 2020 at 3:58pm   5 Most recent comment from [deleted]:Hi Daniel, We do not have recurring appointments yet. For the buffer time, you need to set up default time slot in general settings, see the video: https://share.getcloudapp.com/4guxXk8qRegarding t ...