We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Richard Siebenmorgen Hubspot and AmeliaClosed Pre-purchase questions for Amelia   Updated January 22, 2020 at 12:51pm   2 Most recent comment from [deleted]:Hi Richard,Thanks for your interest.It is possible with web hooks and Zapier, you can take a look here: https://wpamelia.com/web-hooks-settings/Let me know if you have further questions. Mario One click Day OffClosed Pre-purchase questions for Amelia   Updated January 22, 2020 at 12:34pm   2 Most recent comment from Miloš Jovanović:Hi Mario,Thank you for your inquire.There is an option in the employee settings to assign the day off for the specific day.The only issue is that if somebody booked an appointment for that date that ... peng table with button and chart with toolClosed Pre-purchase questions for wpDataTables   Updated January 22, 2020 at 12:24pm   6 Most recent comment from Aleksandar Vuković:You're welcome, pengIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Jack Parcell SQL Query works in MySQL but not WpDataTablesClosed   wpDataTables   Updated January 22, 2020 at 11:34am   7 Most recent comment from Aleksandar Vuković:Thank you for sharing the query with everyone, Jack.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Panos multilingualityClosed Pre-purchase questions for Amelia   Updated January 22, 2020 at 10:59am   2 Most recent comment from Miloš Jovanović:Hi Panos,Thank you for your inquire.Unfortunately, it is not possible to translate notifications and service/category names (or anything which is a dynamic string and saved in the database) to other ... Filipe Fernandes CurrencyClosed   Amelia   Updated January 22, 2020 at 10:56am   2 Most recent comment from [deleted]:Hello Filipe, Amelia has integration with the WooCommerce plugin but since WooCommerce Multi currency is a different/separate plugin we can't say for sure whether this integration that we have ... Holly Feature RequestClosed   Amelia   Updated January 22, 2020 at 10:02am   2 Most recent comment from [deleted]:Hello Holly, Thank you for the compliments, we are glad to hear that you like Amelia. Unfortunately, we haven't yet planned the exact time for the multiple bookings feature to be released, so ... dmsims Sims Next pageClosed   wpDataTables   Updated January 22, 2020 at 9:28am   6 Most recent comment from Aleksandar Vuković:Hello again dmsimswpDataTables doesn't have a feature to return you to the beginning of the table. The table is loaded in the same place on the table, but since it is big you need to scroll down ... amaslo PHP-SQL-PARSER ErrorClosed   Master-Detail Tables for wpDataTables   Updated January 22, 2020 at 1:34pm   5 Most recent comment from Aleksandar Vuković:Hi again amasloOur development team asked me to forward this:This library is being updated automatically from github before we release a new version of the plugin. Unfortunately the bug hasn't be ... michiiee DataTables warning after site migrationClosed   wpDataTables   Updated January 22, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello MichaelGood call on wp_wpdatatables_columns table. That table contains all info about your existing tables, and that's why it broke.If I may suggest using the Duplicator plugin when migra ... John Grouping rowsClosed   wpDataTables   Updated January 21, 2020 at 6:45pm   1 Most recent comment from John:(ignore) iokinpardo Amelia v2.4 change logsClosed Pre-purchase questions for Amelia   Updated January 21, 2020 at 4:15pm   4 Most recent comment from [deleted]:Hello olderdais, Please provide me a temporary WP-admin login for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and ... sh65 Can customers enter their address?Closed   Amelia   Updated January 21, 2020 at 3:54pm   4 Most recent comment from [deleted]:Hello Sam, Unfortunately, we don't have that as an option in Amelia but you can create a custom field for this purpose. If you create a custom field and make it required/mandatory customers wil ... Laurent ElementorClosed   Amelia   Updated January 21, 2020 at 3:44pm   2 Most recent comment from [deleted]:Hello Laurent, Unfortunately, yes, there isn't an option to choose the shortcodes with specified IDs in Elementor. You can only create them using Gutenberg and copy/paste them in Elementor, for ... Laurent [email protected]Closed   Amelia   Updated January 21, 2020 at 3:41pm   2 Most recent comment from [deleted]:Hello Laurent, The services description is shown on the front-end when you use Catalog view in Amelia -  [ameliacatalog] shortcode, it isn't shown when you use the Booking view [ameliabooking] ...