Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Not trying to complain, but does anyone know how long support generally takes to reply?
I've been bumped to the second page will no signs that anyone here anyways is receiving a reply.
Like many of you ... I imagine ... I'm trying to finish a website on a deadline. I have a small handful of questions, all of which should be easy to answer, but are covered nowhere in the documentation or videos ....
Again, not complaining ... just need to get this project finished and if support is as slow all the time, I just need to find an alternative and get a refund.
Hi again Gary.
I responded to your other tickets a few hours ago. I'll copy a part of my response here:
Our working hours are from 10:00 - 17:00 CET, Monday - Friday. We respond to tickets in the order in which they arrive, so it may take some time until we get to your ticket. We tend to respond to tickets as soon as possible, but it all depends on the amount of tickets, the complexity of requests, time-zone difference and so on. We guarantee a response will be provided within 5 business days, but it was never that long. Average response time is around 12 hours.
Kind Regards,
Aleksandar Vuković
[email protected]
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