We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Robert Bulk chart creationClosed   wpDataTables   Updated January 21, 2020 at 3:21pm   2 Most recent comment from Aleksandar Vuković:Hello RobertIf I understood you correctly - you'd be reusing old charts, right?If that is true, they will be updated as soon as you change the data in the table. If you're creating a new ta ... Jrm57 URL change urlClosed   Amelia   Updated January 21, 2020 at 3:20pm   6 Most recent comment from [deleted]:Hello Jeremy,  Glad to hear that the issue is gone!This is not something that is like that for all users and for the Google redirect URI setting in general in Amelia. It is the case that sometimes t ... Grohman FilteringClosed Pre-purchase questions for wpDataTables   Updated January 21, 2020 at 3:14pm   2 Most recent comment from Aleksandar Vuković:Hello mys-ticThank you for your interest in our plugin.If you add some Conditional Formatting, you can create a rule, where a CSS class is added if a cell is empty. So, when that rule is met (a cell ... Fraser Paterson login pop up's and table loading.Closed   Amelia   Updated January 21, 2020 at 2:50pm   9 Most recent comment from [deleted]:Hello Fraser, You are welcome. Great, glad to hear the issue is gone! Thank you for letting us know that the issue is fixed and what was the cause of the issue. If you have any other questions or ... Ankit Kant BackupsClosed   wpDataTables   Updated January 21, 2020 at 12:47pm   2 Most recent comment from Aleksandar Vuković:Hello Ankit KantWe can suggest using the Duplicator plugin. We use it for moving the website from local (or staging) to live, and it's working fine, because it will transfer all the files and ... Jrm57 AttachmentClosed   Amelia   Updated January 21, 2020 at 12:45pm   2 Most recent comment from Aleksandar Vuković:Hello Jrm57I am sorry to disappoint you, but due to permissions unfortunately something like this is not possible with the plugin's built-in features.It's a good suggestion, though, so I&# ... Jennifer Gisler Filter & SearchClosed Pre-purchase questions for wpDataTables   Updated January 21, 2020 at 12:36pm   2 Most recent comment from Aleksandar Vuković:Hello JenniferThank you for your interest in our plugin.I'm not sure if wpDataTables would suit your needs here.You can create a few tables, containing the data you need, and you can apply filt ... Torstein Naess Styling checkboxes and search fieldClosed   wpDataTables   Updated January 21, 2020 at 12:35pm   2 Most recent comment from Aleksandar Vuković:Hello TorsteinThank you for your purchase.Checkboxes are available only as Filtering options in wpDataTables. If that's what you want to change, it would have to be done with some customization o ... Christopher calanderClosed   Amelia   Updated January 21, 2020 at 11:26am   16 Most recent comment from Aleksandar Vuković:Thank you ChristopherIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Clément Goirand Crud dans mon compteClosed Pre-purchase questions for wpDataTables   Updated January 21, 2020 at 10:58am   12 Most recent comment from Aleksandar Vuković:You're welcome, ClémentIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Adam 2 Way SyncClosed   Amelia   Updated January 21, 2020 at 10:57am   6 Most recent comment from Aleksandar Vuković:Hi again AdamI'm glad to hear the issue is resolved, although it should work when you set it to "All day" as well. I just tested it for one of my accounts, and it did block the whole day from Ame ... Ronny Hardaway Height of last cell in SQL table row is incorrectClosed   wpDataTables   Updated January 21, 2020 at 9:25am   2 Most recent comment from Aleksandar Vuković:Hello RonnyIssues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed. Can you please change the theme and see ... Hamza Form Default FieldsClosed Pre-purchase questions for Amelia   Updated January 21, 2020 at 8:37am   2 Most recent comment from Miloš Jovanović:HI Hamza,Thank you for your inquire.First thing that you need to do is to uncheck the option from the Amelia general settings Set email as a mandatory fieldthen you can use CSS to hide that field fro ... Matt grouping/nesting rowsClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 5:34pm   2 Most recent comment from Isidora Markovic:Hi Matt,Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Unfortunately at the moment ther ... Matt switching domainsClosed Pre-purchase questions for wpDataTables   Updated January 20, 2020 at 5:31pm   2 Most recent comment from Isidora Markovic:Hi Matt, Thank you for your interest in wpdatatables. Sorry for late response.  We are located in Serbia and our working time is from 10:00 to 17:00 CET. business days.Yes you will be able to use an ...