We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Ken Wallace Show Dates as MM/DD/YYYY not DD/MM/YYYYClosed   wpDataTables   Updated January 27, 2020 at 1:47pm   2 Most recent comment from Aleksandar Vuković:Hello KenThank you for your purchase.Please go into wpDataTables settings, and change the date format there. It will affect all your tables, and you should see the correct dates. panos presaleClosed Pre-purchase questions for Amelia   Updated January 27, 2020 at 12:45pm   6 Most recent comment from [deleted]:Hi Panos,We have just demos on our website that you can check:  https://wpamelia.com/demos/You can try our free version: https://wordpress.org/plugins/ameliabooking/On this one you can try backend a ... Tina lindstrøm error messageClosed   Amelia   Updated January 27, 2020 at 12:33pm   2 Most recent comment from Aleksandar Vuković:Hello TinaThank you for your purchase.You can download the Change Table Prefix plugin, which can easily lower the number of characters in the database's prefix. Just set that below 16 character ... nabros Latest update requestClosed   Amelia   Updated January 27, 2020 at 12:29pm   3 Most recent comment from Aleksandar Vuković:Hello NABROSIf you entered the purchase code in the Activation field in Amelia, you should receive automatic updates, like all other WordPress plugins. However, that version is pretty old, and we ... Dwayne Yount wpDataTables error connecting to Formidable FormsClosed   Formidable Forms integration for wpDataTables   Updated January 27, 2020 at 12:25pm   2 Most recent comment from Aleksandar Vuković:Hello DwayneWell, like you said: I'm creating a new table, so there isn't any data yetIf your Formidable form doesn't have any data in it, the plugin cannot create a table from it. Ent ... Dameon Runnels Amelia Scheduling setupClosed   Amelia   Updated January 27, 2020 at 12:22pm   2 Most recent comment from Aleksandar Vuković:Hello DameonThank you for your purchase.I guess what's confusing here is that you have all these time slots in a 60-minute window:If someone was to book an appointment at 9AM, all time slots betw ... Shane fatal error in the Amelia.php file on line 120Closed   Amelia   Updated January 27, 2020 at 12:01pm   6 Most recent comment from Aleksandar Vuković:Good news, ShaneI'm glad to have been of service.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. stigbarrett ActivationClosed   wpDataTables   Updated January 27, 2020 at 11:48am   3 Most recent comment from Aleksandar Vuković:Hi stigbarrettGlad to hear that the issue is resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. leoleukam Refund neededClosed   Amelia   Updated January 27, 2020 at 11:37am   2 Most recent comment from [deleted]:Hello leoleukam, Sorry for replying a bit late, we are not working on weekends. Could you please check have you set your city timezone in your WordPress General Settings? Since this setting/timezon ... Dwayne Yount Frontend editing & Form submit to tableClosed   wpDataTables   Updated January 27, 2020 at 11:34am   2 Most recent comment from Aleksandar Vuković:Hello DwayneThank you for your purchase.Editable tables can also be Gravity Forms based tables, if you enable "Server-side processing". When you do that, you will get the "Editing" tab, and will be a ... Rolf Jackson front end event displayClosed Pre-purchase questions for Amelia   Updated January 27, 2020 at 10:30am   10 Most recent comment from Miloš Jovanović:Hi Rolf,Sorry for late response, we are not working on weekends.As far as I know there are some features that are most requested from our customers that are currently in a developing stage.So I can no ... Maria Laustsen WPDATATABLES PREMIUMClosed   wpDataTables   Updated January 27, 2020 at 8:57am   2 Most recent comment from Aleksandar Vuković:Hello MariaThank you for your purchase.This indicates that you still have the Lite version installed. You need to deactivate/delete the Lite version, and then install the full version.Please take a lo ... blueelcipse Creating a table with user data/meta using "Generate a query to WordPress database"Closed   wpDataTables   Updated January 27, 2020 at 8:54am   2 Most recent comment from Aleksandar Vuković:Hello blueelcipseThank you for your purchase.You can try using the MySQL database, and it should find the wp_users table.However, this can only be done in back-end, and front end users will not be ab ... Ameer Baird passing data to Amelia using url parametersClosed   Amelia   Updated January 27, 2020 at 8:53am   2 Most recent comment from Aleksandar Vuković:Hello AmeerYou can connect your customers to existing WordPress user roles, if they have the "Amelia Employee" user role. Also, if you enabled this:in Roles settings/Customer, all new customers will b ... Francesca_M error csv and xlsxClosed   wpDataTables   Updated January 27, 2020 at 8:33am   11 Most recent comment from Aleksandar Vuković:Hello again FrancescaAfter adding that folder, I still faced the same issue, and that indicated yet another folder missing. I just went ahead and deleted the whole wpdatatables folder via FTP, and i ...