We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

Marcelo Customer ConfirmationClosed Pre-purchase questions for Amelia   Updated January 23, 2020 at 11:08am   2 Most recent comment from Miloš Jovanović:Hi Marcelo,Thank you for your inquire.1.Sorry to disappoint you but there is no option for customer to confirm the appointment, they can only cancel it via email.We do have email notifications and you ... ignacio guasch select multiple days for a serviceClosed Pre-purchase questions for Amelia   Updated January 23, 2020 at 10:50am   2 Most recent comment from [deleted]:Hi Ignacio,Thanks for your interest in our plugin.If I understood well, you want the service to last for a multiple days? We currently don't have that option, but it is on our road map for this y ... Jon Eynon critical error. Can't get past itClosed   wpDataTables   Updated January 23, 2020 at 10:42am   6 Most recent comment from Aleksandar Vuković:Good news, Jon.Thanks for letting me know.If you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Clément Goirand authorization attachmentClosed   wpDataTables   Updated January 23, 2020 at 10:36am   4 Most recent comment from Aleksandar Vuković:Hi again ClémentYou're welcome.You mean it shows the library? Well, unfortunately that's how it works, and we can't change that. If you mean that the column is displayed on front end, ... Terry McLuckie Not getting plugin updatesClosed   wpDataTables   Updated January 23, 2020 at 10:32am   2 Most recent comment from Aleksandar Vuković:Hello TerryThank you for your purchase.I'm not sure I understand what the issue here is. If you purchased the plugin and the add-on, you need to download the installation files either from the c ... Marcos Armenta Time IssuesClosed   Amelia   Updated January 23, 2020 at 9:41am   2 Most recent comment from [deleted]:Hello Marcos,Thank you for your purchase.You need to change the option 'Default Time Slot Step: ' in Amelia -> Settings -> General to 30min in order to have time slots available on 30 min ... Jrm57 Slots different for each employeeClosed   Amelia   Updated January 23, 2020 at 9:38am   2 Most recent comment from [deleted]:Hello Jeremy, Unfortunately, this option is global for all employees, and there isn't a possibility to choose different  available time slots for each employee if the services to these employe ... ricardo Cannot see all services and locationsClosed   Amelia   Updated January 23, 2020 at 9:30am   4 Most recent comment from Aleksandar Vuković:Hi ricardoThanks for the credentials. Here's what I found:1. Jeffrey van der Meer is assigned only to service Gratis Proefles, and his working hours are only on Saturday from 10:30 - 11:30 at ... Laurent LanguagesClosed   Amelia   Updated January 22, 2020 at 4:24pm   7 Most recent comment from [deleted]:Hello Laurent, When you finish the translation you need to send us both .po and .mo files for French language so we can add these to the plugin.  Sabrina Create membershipClosed Pre-purchase questions for Amelia   Updated January 22, 2020 at 2:30pm   2 Most recent comment from [deleted]:Hi Sabrina,Thank you for your interest in our plugin.Unfortunately we don't have membership option in our plugin and we don't have option to book multiple time slots during the booking (I su ... Arif Change th etime ZoneClosed Pre-purchase questions for wpDataTables   Updated January 22, 2020 at 2:00pm   2 Most recent comment from Aleksandar Vuković:Hello ArifThank you for your interest in our plugin.There are no time zone settings within our plugins. They inherit WordPress' time zone, which can be changed in WordPress General Settings. Wilson Question about featuresClosed Pre-purchase questions for Amelia   Updated January 22, 2020 at 1:48pm   2 Most recent comment from [deleted]:Hi Wilson, Thanks for your interest. We have Front-end Customer Panel, when someone books first time, he can get access to the panel, and yes the form will be autocompleted with basic information. Let ... Rodolfo Sandoval WPDatatables PaginationClosed   wpDataTables   Updated January 22, 2020 at 1:41pm   2 Most recent comment from Aleksandar Vuković:Hello RodolfoThank you for your purchase.That depends on the type of table you're creating. If you have a manual table, an imported table or an SQL query based table, then it is being done by My ... Massimo Debattista How to change time setting for some servicesClosed   Amelia   Updated January 22, 2020 at 1:21pm   2 Most recent comment from [deleted]:Hello Massimo, In order to have only these two times available for booking on the front-end you need to enable the option 'Use service duration for booking a time slot ' in Amelia -> Sett ... Eric CAN'T CONNECT TO DATABASEClosed   wpDataTables   Updated January 22, 2020 at 1:14pm   2 Most recent comment from Aleksandar Vuković:Hello EricThank you for your purchase.If you're connecting to the database where WordPress resides, you don't need to add that database as a separate DB connection. It's already there.I ...