We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

heroseven7 Ran out of memory when creating an appointments from phoneClosed Pre-purchase questions for Amelia   Updated February 3, 2020 at 2:28pm   2 Most recent comment from [deleted]:Hi heroseven7,We are aware of this problem, it fill be fixed with next update. Sharul Hafiz Unlimited DomainClosed Pre-purchase questions for wpDataTables   Updated February 3, 2020 at 1:45pm   2 Most recent comment from Aleksandar Vuković:Hello SharulThank you for your interest in our plugin.No, you can have an unlimited number of subdomains on your one domain, and the plugin will work on all of them. rafaelrook Example of Invoice with wpDataTablesClosed   wpDataTables   Updated February 3, 2020 at 1:44pm   2 Most recent comment from Aleksandar Vuković:Hello rafaelrookI'm not sure I understand what you mean by this:Do you have an example of how you interact in the front-end?The add-on pulls the info from the table, and it pulls all visible row ... Rupesh JSON API SupportClosed Pre-purchase questions for wpDataTables   Updated February 3, 2020 at 1:29pm   2 Most recent comment from Aleksandar Vuković:Hello RupeshI'm sorry, but we're not familiar with this API, but from what we see, it looks like it's returning a multi-level JSON response, which unfortunately isn't supported by ... Jazz Feature requiredClosed   Amelia   Updated February 3, 2020 at 1:26pm   2 Most recent comment from Aleksandar Vuković:Hello JazzThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.We haven't considered adding a ... Rupesh Master-Detail Tables and wpDataTablesClosed   Master-Detail Tables for wpDataTables   Updated February 3, 2020 at 12:56pm   2 Most recent comment from Aleksandar Vuković:Hello RupeshThank you for your interest in our plugin.1. You have two options with Master-Detail tables. Display the details in a modal, or on a page. If you're doing it through a page template, ... Hetty Amelia pluginClosed Pre-purchase questions for Amelia   Updated February 3, 2020 at 12:48pm   4 Most recent comment from [deleted]:Hi Hetty,In that case you can make Events that consist of 2 days and customer can book whole event (both days) at once.You can try it on our demo site: https://sports.wpamelia.com/ Terumi Kai Doesn't work Customer informationClosed   Amelia   Updated February 3, 2020 at 12:48pm   2 Most recent comment from [deleted]:Hello Terumi Kai, I see that this is the same issue like in the other ticket that you have open, which I have already answered, so we can continue resolving the issue there. I will close this one, ... Axel Bug in safariClosed   Amelia   Updated February 3, 2020 at 12:20pm   2 Most recent comment from [deleted]:Hello Axel, Thank you for your purchase and apologies for replying late, we are not working on weekends. Since Amelia works well on Safari on our testing website, this might be due to a conflict to ... hsbusiness Enable locations & change fieldsClosed   Amelia   Updated February 3, 2020 at 11:00am   17 Most recent comment from [deleted]:Hello hsbusiness, Apologies for replying late, we are not working on weekends. Great, glad to hear that you made it to work the way you want to with some customizationRegarding the tabs and the boo ... Albert Connection to a cash drawerClosed Pre-purchase questions for Amelia   Updated February 3, 2020 at 10:29am   2 Most recent comment from Miloš Jovanović:Hi Albert,Thank you for your inquire.Sorry to disappoint you but unfortunately our plugin can not achieve the feature below.Best regards. Hetty Connect with iCloud CalendarClosed Pre-purchase questions for Amelia   Updated February 3, 2020 at 9:52am   2 Most recent comment from [deleted]:Hi Hetty,Thank you for your interest in our plugin.Unfortunately iCal synchronisation is not supported at the moment. Currently only the sync with Google Calendar is supported but we certainly plan to ... Robert Culkin Problem with Service LocationsClosed   Amelia   Updated February 3, 2020 at 9:49am   4 Most recent comment from Aleksandar Vuković:Alright, RobertI'll wait for your reply. rafaelrook example of relationship dataClosed   wpDataTables   Updated February 3, 2020 at 9:30am   2 Most recent comment from Aleksandar Vuković:Hello rafaelrookUnfortunately wpDataTables doesn't have this kind of logic included, and this would only be possible to achieve with an SQL Query based tables.However, it wouldn't be dynami ... Simone Talamo SMS cost for ItalyClosed Pre-purchase questions for Amelia   Updated February 3, 2020 at 9:03am   2 Most recent comment from Miloš Jovanović:HI Simone,Thank you for your inquire.In the attachment you can see the prices for SMS in Italy.Best regards.