As previously announced via banners and our newsletters, support is no longer available through this platform.

For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.

You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.

Paid customers: Please log in to your store account for support.

Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
https://wpdatatables.com
https://wpreportbuilder.com

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Public Tickets

cskasler Design ASAPClosed   Amelia   Updated February 18, 2020 at 4:27pm   2 Most recent comment from [deleted]:Hello cskasler,  Thank you for your purchase.  Unfortunately, there aren't options to change the things you want in Amelia with its current built-in features. This would require customization ... Remco Borsato After adding event, event not visible on the backendClosed   Amelia   Updated February 18, 2020 at 3:17pm   2 Most recent comment from [deleted]:Hello Remco Borsato,  Could you please tell me which event is it / for which dates? Also, you can't see it in Amelia -> Events page, right?Please provide me a temporary WP-admin login for your ... Christina Black sticky headerClosed Pre-purchase questions for wpDataTables   Updated February 18, 2020 at 2:56pm   2 Most recent comment from Aleksandar Vuković:Hello ChristinaThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.It may be possibl ... bispawel Booking seatsClosed   Amelia   Updated February 18, 2020 at 2:34pm   4 Most recent comment from [deleted]:Hello bispawel,You are welcome. If you have any other questions or concerns feel free to open a new ticket and we will gladly help. SDS Custom FieldsClosed   Amelia   Updated February 18, 2020 at 2:27pm   2 Most recent comment from [deleted]:Hello SDS, Thank you for your purchase.Yes, this is the way Amelia works - when one person books an event they will fill in information only for them, and if they choose more people in the booking p ... Laurent API REST exampleClosed   Amelia   Updated February 18, 2020 at 2:19pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent We have API Routes for the Amelia app, but most of them are protected depends on of the permissions that is set in WordPress Accounts. You can check those API Routes in this file ../w ... Nikki Hambry Missing Settings in Free VersionClosed Pre-purchase questions for Amelia   Updated February 18, 2020 at 1:48pm   3 Most recent comment from [deleted]:Hi Nikki,You are using Amelia fee plugin, and this feature is available just in Premium version. Laurent about ID for service, category and othersClosed   Amelia   Updated February 18, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello Laurent If everything goes well, we will be including the IDs of employees, services and events in our next update. However, I can't promise that, since there are other features that are cu ... amanmandaer event description pageClosed   Amelia   Updated February 18, 2020 at 1:36pm   2 Most recent comment from Aleksandar Vuković:Hello ShalikaThank you for your purchase.Every event has its own description, which is available on click - when someone clicks on the event in front-end. Anything other than that would be considered ... Ryan Time slots are not updatingClosed   Amelia   Updated February 18, 2020 at 1:31pm   2 Most recent comment from Aleksandar Vuković:Hello RyanThank you for your purchase, and sorry for the inconvenience.Are you changing the working hours of your employees? They are the ones providing the service, so that's where the working h ... Giorgio Baruffi CatalogsClosed Pre-purchase questions for Amelia   Updated February 18, 2020 at 1:18pm   5 Most recent comment from Miloš Jovanović:Hi Giorgio,May I kindly suggest you to open a ticket in the Amelia category and our support agents will help you out.This is a category for pre purchase questions.Best regards. Pixi2015 i dont need the option for employee, how do i disable that, its for party bookingClosed   Amelia   Updated February 18, 2020 at 1:07pm   2 Most recent comment from Aleksandar Vuković:Hello Pixi2015Thank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Employees are the ones who provi ... Philip Logo in pdfClosed   wpDataTables   Updated February 18, 2020 at 12:58pm   2 Most recent comment from Aleksandar Vuković:Hello PhilipGenerated PDF, XLS, CSV are not customizable. Unfortunately, the library allows very little “fine-tuning” of the generated files, so font, size, and other properties cannot be changed ... Guy Purchase ProductClosed Pre-purchase questions for wpDataTables   Updated February 18, 2020 at 12:54pm   2 Most recent comment from Aleksandar Vuković:Hello GuyThank you for your interest in our plugin.I am sorry to disappoint you, but unfortunately we don't provide live support. Only support offered is through the ticketing system, so please f ... Daniel Skogvik Not respondingClosed   wpDataTables   Updated February 18, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello DanielThank you for your purchase, and thank you for letting us know the issue was resolved.If you have any further questions or issues, please feel free to open a new ticket, and we'll gla ...