We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

SYS support Default timeslotClosed   Amelia   Updated March 2, 2020 at 2:42pm   2 Most recent comment from [deleted]:Hello Maarten Ligthart, Could you please tell me have you enabled the option 'Use service duration for booking a time slot' in Amelia -> Settings -> General Settings? If yes, please disable ... Florian Moreno Stripe order customer name displayClosed   Amelia   Updated March 2, 2020 at 1:51pm   2 Most recent comment from Aleksandar Vuković:Hello FlorianThank you for your purchase.Please download the beta version of Amelia attached to my response.When you install it, you need to go to wp_options table in the database, and search for "ame ... Adrian Pop BookingsClosed Pre-purchase questions for Amelia   Updated March 2, 2020 at 10:47am   2 Most recent comment from [deleted]:Hi Adrian,Thanks to your interest.It is possible to to make one appointment per day, just since it is by default showing time slots it need to be hardcoded to show for example Book instead of time slo ... Marian EventsClosed Pre-purchase questions for Amelia   Updated March 2, 2020 at 10:30am   2 Most recent comment from [deleted]:Hi Marian,Thank you for your inquiry. Unfortunately we don't have hooks (action and filters) at the moment. What we have is a few JS hooks that is triggered depends on the view: window.beforeAdd ... Ani Palmo Package salesClosed Pre-purchase questions for Amelia   Updated March 2, 2020 at 9:46am   2 Most recent comment from [deleted]:Hi Ani Palmo,Thank you for your interest in our plugin.Unfortunately something like this is not possible at the moment since we don't have packages option supported in our plugin. We only have co ... isabela Couto Machado Não consigo ATIVARClosed   Amelia   Updated March 2, 2020 at 9:35am   2 Most recent comment from Aleksandar Vuković:Hello isabelaThank you for your purchase.Please note that English is the only supported language for support.If you see this screen, that means that you still have the Lite version of the plugin insta ... mike Reply to SMSClosed   Amelia   Updated March 2, 2020 at 9:12am   2 Most recent comment from Aleksandar Vuković:Hello mikeI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.Thank you for your suggestion, though. We carefully follow cust ... Filip Wierzbiański Can't hide employee dropdown with CSS.Closed   Amelia   Updated March 2, 2020 at 9:00am   10 Most recent comment from Aleksandar Vuković:Thanks FilipIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Javier error when working with ACF pluginClosed   wpDataTables   Updated March 2, 2020 at 8:52am   17 Most recent comment from Aleksandar Vuković:You're welcome, JavierIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Ralf Display issues / Google sheetsClosed   wpDataTables   Updated March 2, 2020 at 8:48am   2 Most recent comment from Aleksandar Vuković:Hello RalfThank you for your purchase.I've checked your website, and I see you have 60 rows now:When using Google Spreadsheets as the data source please note that there is cache on Google's ... Fabrizio Need to remove "Any employee" choiseClosed   Amelia   Updated March 2, 2020 at 7:43am   4 Most recent comment from Aleksandar Vuković:Hi again Fabrizio.Sure, this is the CSS I used on my local setup: body > div.el-select-dropdown.el-popper > div.el-scrollbar > div.el-select-dropdown__wrap.el-scrollbar__wrap > ul > li.el-select-dropd ... Cedric Data FilterClosed   Gravity Forms integration for wpDataTables   Updated March 2, 2020 at 7:20am   13 Most recent comment from Aleksandar Vuković:Hello CedricIt should be triggered at all times, not just when you're logged in as administrator.Since this is the case, there are probably some permissions blocking it for non-admin users. You c ... Entin Creating Chart with APIClosed Pre-purchase questions for wpDataTables   Updated March 2, 2020 at 7:17am   2 Most recent comment from Aleksandar Vuković:Hello EntinThank you for your interest in our plugin, and sorry for the late response.We don't have any APIs you could use. What we do have are hooks and filters.If I understood you correctly, ... Lina Le Bon wpDataTables Report Builder AddonClosed   wpDataTables   Updated February 28, 2020 at 1:37pm   4 Most recent comment from Aleksandar Vuković:You're welcome, LinaIf you have any further questions or issues, please feel free to open a new ticket, and we'll gladly help. Best regards. Cedric Edit ToolsClosed Pre-purchase questions for wpDataTables   Updated February 28, 2020 at 12:31pm   4 Most recent comment from Aleksandar Vuković:Glad to hear that CedricCan I ask you to add the suggestion on our suggest a feature page?It will go directly to our developers, so they can include it in the future.