We're Moving to a New Support Platform – Starting June 1st!

We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.

You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.

While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.

We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.

Thanks for your continued support and trust – we’re excited to bring you an even better support experience!

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Public Tickets

mohammed elkenawy wpdata tables supporting rtlClosed Pre-purchase questions for wpDataTables   Updated February 24, 2020 at 2:11pm   2 Most recent comment from Aleksandar Vuković:Hello mohammed I see this is the duplicate ticket, so I will close it. Here's the reply from the other ticket, though:Thank you for your interest in our plugin. I am sorry to disappoint you, b ... Andreas Friedrichs Be able to edit email for "added / skipped attendee of an event or appointment"Closed   Amelia   Updated February 24, 2020 at 2:09pm   2 Most recent comment from Aleksandar Vuković:Hi again AndreasEvery new attendee should be emailed if you enabled the notification for events in Amelia's Notifications window.Please correct me if I misunderstood. Andreas Friedrichs Email to attendees of an event or appointmentClosed   Amelia   Updated February 24, 2020 at 2:08pm   2 Most recent comment from Aleksandar Vuković:Hello AndreasI'm not sure what you mean. There are predefined events emails templates in Notifications. Is this not what you're looking for?If not, please explain in a bit more detail. Nick Turn off side processingClosed   wpDataTables   Updated February 24, 2020 at 2:03pm   2 Most recent comment from Aleksandar Vuković:Hello NickThank you for your purchase.Unfortunately, you can't. Imported tables are being created as manual tables, which are stored in the database.What you can do, though, is create a new SQL Q ... alex Bug in extra displayClosed   Amelia   Updated February 24, 2020 at 1:58pm   6 Most recent comment from [deleted]:Hello Ian,Thank you for sharing your solution for this issue to other users.  Aurelien Lathiere General questionsClosed Pre-purchase questions for Amelia   Updated February 24, 2020 at 1:53pm   2 Most recent comment from [deleted]:Hi Aurelien Lathiere,Thank you for your interest in our plugin."Can I blacklist a customer so he can't book another appointment again?" - Unfortunately no, something like this isn't supporte ... Brandon Selecting multiple rows on front end and editingClosed   wpDataTables   Updated February 24, 2020 at 1:49pm   2 Most recent comment from Aleksandar Vuković:Hello BrandonI am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.You can only edit one row at the time. The only workaround wo ... Joy data importClosed   wpDataTables   Updated February 24, 2020 at 1:48pm   2 Most recent comment from Aleksandar Vuković:Hello JoyIf you've created a table linked to an existing CSV file, the only way to update it would be to update the CSV file in ../wp-content/uploads/YEAR/MONTH/ - that has been used to create th ... guy functionalityClosed Pre-purchase questions for wpDataTables   Updated February 24, 2020 at 1:39pm   2 Most recent comment from Aleksandar Vuković:Hello guyThank you for your interest in our plugin.If you're creating a table linked to an existing Excel file, you cannot edit the table, nor can you add any columns to it. The plugin only reads ... Candi Christman I can't make an appointment for someone on the back end. How do I register Amelia?Closed   Amelia   Updated February 24, 2020 at 1:09pm   2 Most recent comment from [deleted]:Hello Candi Christman, Apologies for replying late, we are not working on weekends. It is hardly possible that sometimes an appointment is created and sometimes not in the back-end. Could you please ... Filip Wierzbiański Can't translate customer panelClosed   Amelia   Updated February 24, 2020 at 1:05pm   4 Most recent comment from [deleted]:Hello Filip, You are welcome. Great, glad to hear that!Please note that you need to add these two files (.po and .mo) - the folder for Polish language - when you update Amelia again since they won& ... Harjeet Retrieve DataClosed   wpDataTables   Updated February 24, 2020 at 12:39pm   2 Most recent comment from Aleksandar Vuković:Hello HarjeetThank you for your purchase.You can retrieve data like this only with SQL Query based tables. For example, if I have this table: This is a manual table which has manually entered IDs fr ... Brien Devine Adding Input From Pull down MenuClosed   wpDataTables   Updated February 24, 2020 at 11:55am   2 Most recent comment from Aleksandar Vuković:Hello BrienThank you for your purchase.What you're looking for to achieve can be done with Foreign Keys.The table you create for your users would be linked to the Parts_Table using those foreign ... Candi Christman remove the word; AnyClosed   Amelia   Updated February 24, 2020 at 11:54am   2 Most recent comment from Aleksandar Vuković:Hello CandiThank you for your purchase.You can either hide the drop-down with some CSS, if you don't want your customers to actually choose the employee. Or, you can install Loco Translate, fin ... Glenton Samuels Direct SMS platform integrationClosed   Amelia   Updated February 24, 2020 at 11:52am   2 Most recent comment from Aleksandar Vuković:Hello GlentonThank you for your purchase.I am sorry to disappoint you, but unfortunately something like this is not possible with the plugin's built-in features.The only way to use SMS notificat ...